AWS Public Sector Blog
Tag: Amazon CloudFront
Improving constituent experience using AWS-powered generative AI chatbots
Generative artificial intelligence (AI) can transform the experience of state and local government constituents. With Amazon Lex, you can design and build sophisticated voice and text conversational interfaces, deploy omnichannel experiences with pre-built integrations to contact center solutions, and pay only for speech and text requests with no upfront costs or minimum fees. This post provides a technical walkthrough for building a generative AI chat-based solution.
Reducing transcription costs by 60% using AWS AI/ML services
The process of transcribing video or audio files has traditionally been manual and time-consuming. Beyond the need for accurate and cost-effective transcriptions, attorneys have determined a need for timestamping capabilities, speaker identification, search and replace capabilities, the highlighting of specific words, editing capabilities, and most importantly, shortened turnaround times.To address the need for quicker and more accurate transcription of audiovisual files, the Contra Costa County (CCC) District Attorney’s (DA) Office reached out to Amazon Web Services (AWS) and partnered with AWS Partner ScaleCapacity to develop a solution that would automate the manual transcription process. Read this post to learn more.
Generative AI as a force for good in facilitating cyber-resiliency in public sector organizations
The Digital Transformation Hub (DxHub) at California Polytechnic State University (Cal Poly) in San Luis Obispo – powered by Amazon Web Services (AWS) and part of the AWS Cloud Innovation Centers (CIC) program – collaborated with the City of San Diego and the San Diego Cyber Center of Excellence (CCOE) to create ‘My eCISO,’ a generative artificial intelligence (AI)-based application that propels public and private organizations on a path to cyber resiliency. This post explores the technology behind My eCISO and its implications for organizations looking to protect against attacks.
Discover the AWS Global Cloud Infrastructure located in Canada
The Amazon Web Services (AWS) Global Cloud Infrastructure is a secure, extensive, and reliable cloud platform, offering more than 200 fully featured services from data centers globally. When you want to distribute your applications globally, closer to your end users with single-digit millisecond latency, AWS offers the cloud infrastructure you require, whenever and wherever. In this post, we examine the part of the Global Cloud Infrastructure located in Canada and discuss the architecture of its AWS network backbone connectivity.
Singapore’s EVe harnesses the power of data with help from NTT DATA, AWS
In alignment with Singapore’s ambitious sustainability objectives, the Land Transport Authority (LTA) of Singapore is intensifying its efforts to spur the adoption of electric vehicles. This contributes to the nation’s goal of achieving 100 percent cleaner energy vehicles by 2040, and the effort leverages Amazon Web Services (AWS). LTA has set up EV-Electric Charging Pte Ltd (EVe) to manage the deployment of up to 12,000 electric vehicle (EV) charging points distributed across 2,000 Housing Development Board (HDB) carparks.
Building the WIS 2.0 global weather cache on AWS
The World Meteorological Organization (WMO) wants to build and modernize a global weather framework with WMO Information Systems (WIS) 2.0 to enable and democratize unified access to critical, up-to-date weather data across the world. The WIS 2.0 system and the global cache provide a single point of access to improve the speed and accuracy with which forecasts can be generated while decreasing the time and capital requirements. This post describes the value of a global weather cache as well as the design and architecture for building the WIS 2.0 global weather cache on Amazon Web Services (AWS).
Reimagining customer experience with AI-powered conversational service discovery
In this post, we will explore the use of generative artificial intelligence (AI) chatbots as a natural language alternative to the service catalog approach. We will present an Amazon Web Services (AWS) architecture pattern to deploy an AI chatbot that can understand user requests in natural language and provide interactive responses to user requests, directing them to the specific systems or services they are looking for. Chatbots simplify the content navigation and discovery process while improving the customer experience.
Five need-to-know facts about using the AWS Cloud for K12 cyber-resiliency
K12 leaders need tangible solutions and tactics for improving their school’s or district’s cyber-resilience in the coming school year, and Amazon Web Services (AWS) is committed to supporting schools and districts as they enhance the cybersecurity of their networks. Recently, AWS joined the White House, the Department of Homeland Security, and the Department of Education—among other leaders in the government and education community—to commit to improving the cybersecurity resilience of K12 education. As part of this commitment, AWS created the K12 Cyber Grant Program, offering up to $20 million in AWS Promotional Credits to both new and existing K12 customers.
Using the cloud to advance collaborative water stewardship
Data is key to addressing current water challenges. The cloud can play a fundamental role in supporting organizations that are working toward solutions. Read this blog post to learn how Canadian non-profit organization DataStream provides an online platform for sharing information about freshwater health.
LearnHaem establishes Asia Pacific’s largest haematology database on AWS
LearnHaem, a nonprofit online educational resource based in Singapore, grew out of a need to make haematology content accessible and inclusive to medical professionals and students around the world. The LearnHaem website, built on AWS, provides one of the largest and most comprehensive collections of no-cost digitized images of microscopy slides and haematology educational content available in Asia Pacific, focusing on blood and blood-related disorders.