Amazon Comprehend

Derive and understand valuable insights from text within documents

Understand the meaning of text and uncover valuable insights from customer support tickets, product reviews, social media feeds, and more.

Improve your ability to label and organize documents by topic using customized tags and titles.

Easily train models to identify specific terms using your own data, with no machine learning experience required.

Determine how industry-specific terms relate to one another, and improve insights from text documents like emails and insurance claims.

How it works

Amazon Comprehend is a natural-language processing (NLP) service that uses machine learning to uncover valuable insights and connections in text.
Use-cases_Customer-analytics

Use cases

Mine call center analytics

Detect customer sentiment and analyze customer interactions to improve your products and services.

Index and search product reviews

Focus on context by equipping your search engine to index key phrases, entities, and sentiment, not just keywords.

Streamline support tickets

Automatically categorize inbound support documents, such as product reviews, and extract relevant information to solve customer issues faster.

Categorize financial documents

Train custom entities to extract relevant information and insights from financial service documents, such as insurance quotes or mortgage packages.

How to get started

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