Amazon Kendra

Highly accurate intelligent search service powered by machine learning.

Amazon Kendra is an intelligent search service powered by machine learning. Kendra reimagines enterprise search for your websites and applications so your employees and customers can easily find the content they are looking for, even when it’s scattered across multiple locations and content repositories within your organization.

Using Amazon Kendra, you can stop searching through troves of unstructured data and discover the right answers to your questions, when you need them. Amazon Kendra is a fully managed service, so there are no servers to provision, and no machine learning models to build, train, or deploy.

What is Amazon Kendra? (1:26)

Get better answers upfront using natural language

Use natural language questions in addition to just simple keywords to get the answers you’re looking for. Kendra will return an exact answer from within a document, whether that is a text snippet, FAQ, or PDF document. Instead of sifting through long lists of documents to find specific answers, Kendra also provides suggested answers upfront. See the difference between the search experience before and after Kendra.

Get better answers upfront

Benefits

Find relevant answers, quickly

Say goodbye to sifting through long lists of links and scanning documents hoping one has the information you need. Unlike conventional search technology, natural language search capabilities return the answers you’re looking for quickly and accurately, no matter where the information lives within your organization.

Centralize access to knowledge

Using Kendra you can easily aggregate content from content repositories like SharePoint, Amazon S3, ServiceNow, Salesforce, and Amazon RDS into a centralized index which enables you to quickly search all of your enterprise data and find the most accurate answer.

Fine-tune search results

Kendra’s deep learning models come pre-trained across 14 industry domains, allowing it to extract more accurate answers across a wide range of business use cases from the get-go. You can also fine-tune search results by manually adjusting the importance of data sources, authors, freshness, or using custom tags.

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Deploy with just a few clicks

Setup is quick, giving you faster access to Kendra’s intelligent search capabilities compared to setup times associated with conventional search solutions. With just a few clicks, you can easily configure an index, connect relevant data sources, and begin using Amazon Kendra to search for answers across your organization.

Use cases

Improve customer interactions

Whether it’s through QnA chatbots, agent-assist, or customer web serach, Amazon Kendra better understands what your customers are asking to provide more relevant answers and better experiences.

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Accelerate research and development

Scientists and developers leading new research and innovation need access to information from prior work that’s buried within their corporate data stores. With faster, more accurate search, these groups waste less time searching and more time innovating.

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Minimize regulatory and compliance risks

Use machine learning to quickly identify and interpret regulatory policies published across hundreds of diverse regulatory websites so you can improve policy enforcement and compliance processes.

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Equip employees with the data they need

By unifying and indexing content from diverse, disparate, and multi-structure information silos across the organization, enterprises build and maintain an active knowledge catalog. With this centralized view, users can quickly see what information is available and become more informed.

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Customers

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Accelerating material science research

“When our material scientists lead new research, they need access to information from prior relevant research—information that’s buried in the many patents we hold in our huge knowledge base… Kendra lets our scientists find the information they need by handling natural language queries quickly and accurately.”

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Enhanced access to regulatory and compliance information

"Our goal is to help our customers get to the answers they need faster - even when the right answers may be buried within documents over 100 pages long - so they can understand regulatory information faster and make decisions more quickly and confidently"

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Faster access to information in our knowledge base

Kendra finds the answer to questions like ‘What is the length of the pipeline at Pluto?’ quickly and accurately. This step-change in cognitive capability will enable even better, faster decision making to improve our operations and the working lives of our people.”
 

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Get started with Kendra today

Reimagine search for yourself. With Amazon Kendra, you can now connect your own data sources and start testing the search experience on your own content in minutes.

Start your Amazon Kendra journey in the AWS Console »

Creat an index
Step 1: Create an index

Create an index where you'll add your data sources.

Add data source
Step 2: Add data sources

Use Kendra's connectors for popular sources like S3, SharePoint, Salesforce, Servicenow, RDS databases, One Drive and many more coming later this year.

Test and deploy
Step 3: Test and deploy

Test the search experience directly in the console. Plus, access sample code for each component of the search experience so you can easily deploy to new or existing applications.