3M is a Minnesota-based multinational corporation that produces adhesives, medical products, and much more.
“At 3M, science is at the heart of everything we do. For us, R&D is the heartbeat of 3M; we invest deeply into the science that makes 3M strong. That investment is the key that enables us to introduce over 1200 new products every year. When our material scientists lead new research, they need access to information from prior relevant research—information that’s buried in the many patents we hold in our huge knowledge base. Finding the right information is often exhausting (but not exhaustive) and time-consuming. To address this problem, we decided to use Amazon Kendra, a powerful new AWS offering. Kendra lets our scientists find the information they need by handling natural language queries quickly and accurately. With Kendra, we expect our engineers and researchers will find information much faster than they did before we used Amazon Kendra. Our scientists are enthusiastic about this new superpower and we expect them to be able to innovate faster, collaborate more effectively, and accelerate the ongoing stream of unique products for our customers.”
David Frazee, Technical Director, 3M Corporate Research Systems Lab
Woodside Energy is the pioneer of the liquefied natural gas (LNG) industry in Australia.
“With 65 years of experience, including 35 years designing, building and operating LNG plants, we have millions of documents capturing our collective intelligence. Continuing our journey to becoming a cognitive enterprise, we are looking for greater precision in responses to our natural language questions, at a scale not previously possible. That’s why we have decided to use Amazon Kendra. Kendra uses natural language queries to retrieve specific answers our people need. We’re now able to precisely search our most valuable project engineering documents, and will soon scale this across our entire documented knowledge base. Kendra finds the answer to questions like ‘What is the length of the pipeline at Pluto?’ quickly and accurately. This step-change in cognitive capability will enable even better, faster decision making to improve our operations and the working lives of our people.”
Shelley Kalms, Chief Digital Officer, Woodside Energy Ltd
Workgrid Software, a wholly owned subsidiary of Liberty Mutual, delivers software solutions in an employee experience platform to make work more connected, efficient, and productive.
“One of our core offerings is the Workgrid Chatbot which provides employees the ability to get quick answers to frequent queries and automate tasks using a friendly, natural language interface. One key part of any enterprise chatbot is the ability to answer the myriad of questions that come from employees, which is why Workgrid offers a self-service Q&A builder that requires no programming language for content authors to train the chatbot to respond to employees’ questions. In addition to this curated content, we want to offer a way for the Workgrid Chatbot to easily extract knowledge from the vast quantities of documents (e.g., PDF documents) that exist across the enterprise. With Amazon Kendra, we’re excited about the possibility of our customers getting the answers they need quickly and efficiently. Amazon Kendra makes it possible to extract answers directly from unstructured data across multiple repositories and has the potential to fast track our delivery of accurate, better-than-before answers to our customers. We’re excited about exploring the combination of Amazon Kendra’s intelligent search with the conversational context and task automation that we provide to create a powerful employee experience.”
Gillian McCann, Head of Cloud Engineering & AI, Workgrid Software
Sage is a UK-based provider of business management software and services (including accounting and payroll, finance and operational management, HR and people management, and customers relationship management), and has more than 3 million customers worldwide.
“At Sage we are always looking to partner with companies that help us solve customer challenges in new, smart ways. Organizations of all sizes face challenge for information discovery, which directly affects employee efficiency and experience – technologies like Amazon Kendra provide opportunities to address these challenges. We certainly see the benefit this might have for our customers across accounting and financials, payments and banking, people and payroll – who are looking to Sage to help their business. Our purpose is to transform the way people think and work so their organizations can thrive, using services like Amazon Kendra, we can support our customers to do just that.”
Shivani Govil, EVP of Emerging Tech and Ecosystems, Sage
"PwC designed RegRanger for regulated industries, providing access to regulatory and compliance information as well as proprietary PwC insights," said Chris Curran, Partner and Chief Technology Officer of PwC's New Ventures organization. "Our goal is to help our customers get to the answers they need faster - even when the right answers may be buried within documents over 100 pages long - so they can understand regulatory information faster and make decisions more quickly and confidently. As an early adopter of Amazon Kendra, PwC is now developing and testing enhanced search capabilities to be implemented in our next version of RegRanger. These enhanced capabilities will allow users to ask natural language questions, which is a dramatic improvement over traditional keyword searching methods and manual reviews of documents. We are excited about the added value that Kendra will bring to our customers in regulated industries."
Chris Curran, Chief Technology Officer & Partner, PwC New Ventures
Magellan Health contact center is critical to our members, providers and clients. Given the amount of information in the health care field, we needed a solution that would enable us to tie member, provider or client’s specific information to our contact center application. Amazon Kendra was the solution that made it all work seamlessly with minimal effort.
Brian Lichtle, Director of Software Engineering at Magellan Health
TC Energy is one of North America’s leading energy infrastructure companies, with a safe and reliable network of natural gas and crude oil pipelines, along with power generation and storage facilities. Its business relies on quick access to accurate information to safely provide energy that fuels people’s everyday lives. In a matter of days, TC Energy was able to complete an integrated enterprise document search prototype through the straightforward adoption of Amazon Kendra, allowing their teams to bring essential safety information to a central location more accurately, replacing dozens of systems previously used to search for one piece of information. Access to the same information through a central search console saves time for their employees, enabling them to focus on business priorities.
Tamara Loewen, Director, Technical Centre Enablement and Digital R&D at TC Energy
“At Haufe Group we continuously explore ways to improve the customer experience and seek to increase employee productivity through better technology. One key element to being efficient in today’s working environment is fast access to relevant data, including bringing together data that resides on distributed systems. Everybody has experienced challenges in finding the right information in the right place at the right time. Often, we are frustrated by the effort associated with finding the data we are searching for. Poor search experiences compound themselves when the search is performed on text based content, especially for document search. While there are already various approaches in place to optimize this search experience at Haufe Group, we are confident that Amazon Kendra will contribute significant additional optimization such as providing a single search experience across at least 7 key information repositories across the group and be key to achieving the speed and ease of access we desire. With its predefined connectors for different data repositories, and the option to create custom connectors we expect Amazon Kendra to help with a broad range of use cases for improved customer experience and employee productivity.”
Andreas Plaul, Head of ICT Services at Haufe Group
Baker Tilly is a leading advisory, tax and assurance firm dedicated to building long-lasting relationships and helping customers with their most pressing problems — and enabling them to create new opportunities. Baker Tilly works with clients on rationalizing their data to provide insights on market conditions, customer preference and trends thus enabling them to quickly anticipate and adapt to change. Many organizations struggle to unlock the value of the vast repositories of structured and unstructured data they have accumulated over the years. By leveraging Amazon Kendra, Baker Tilly is able to help its clients connect the right people to key information held within their knowledge repositories. Amazon Kendra provides direct connection with unbelievable levels of efficiency and accuracy. We found that by using Kendra, our clients are able to surface relevant information 10 times faster when compared to SharePoint full text search. As an example, Amazon Kendra allows product managers to ask questions in everyday language such as “What parts are made of titanium?”, quickly surfacing an answer such as a list of relevant product manuals, technical bulletins, service alerts, and patent registrations previously not possible with keyword search and connecting them to relevant content across an enterprise-wide repository, or providing marketing managers quick access to crucial research on customer behavior.
"Baker Tilly is excited about the impact Kendra will have on our client’s ability to make key decisions through data by providing access to repositories of knowledge in one quick, easy and accurate service."
Ollie East, Director of Advanced Analytics and Data Engineering, Tom Puch, Sr. Manager, Baker Tilly Digital | Labs
Onix, an award-winning cloud consulting company with nearly 20 years of deep enterprise search experience, has helped hundreds of customers adapt to the ever-changing search landscape. Search capabilities have evolved over the years. Users now expect the same experience they get from the semantic and natural language search engines and conversational interfaces they use in their personal lives. Powered by machine learning and natural language understanding, Kendra improves employee productivity by up to 25%. With more accurate enterprise search, Kendra opens new opportunities for keyword-based on-premise and SaaS search users to migrate to the cloud and avoid contract lock-ins.
Tim Needles , Onix President and CEO
Citibot provides tools for citizens and their local and state governments for efficient and effective communication. Citibot helps residents in cities like Fort Worth, Texas get answers to questions, report issues, send messages directly to staff, and receive real-time alerts.
"To help cities better serve these residents, Citibot expanded its Amazon Lex chatbot to integrate with Amazon Kendra-- it's ability to answer natural language questions, pulling in data from multiple sources; helps cities improve the scalability and effectiveness of engagement with constituents at a time when it is needed the most. During the COVID-19 outbreak, some cities have been reporting a 50% abandonment rate in their call centers, and some states have reported wait times of up to three hours with ~80% of volume being COVID-19 related. We expect Amazon Kendra to enable citizens to find the answers they seek quickly by engaging with the chatbot and reduce wait times by up to 90%. Post COVID-19, cities will continue to utilize the Amazon Kendra-powered chatbot to provide faster and easier access to more information about things such as public facility hours or road closures due to busy public events.”
Bratton Riley, Founder and CEO of Citibot
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