Cyara simulates real customer interactions and engages with you just as a customer would. This enables us to assure your systems are performing as designed.
Overview
Cyara simulates real customer interactions and engages with your systems, just as a customer would. This enables us to assure your systems are performing as designed.
The Cyara Automated CX Assurance Platform enables organizations to:
- Enable Agile and DevOps methodologies
- Reduce defects and unplanned work
- Provide flawless, defect-free customer experiences
The Cyara Automated CX Assurance Platform includes Cyara Velocity, Cyara Cruncher, Cyara Voice Assure, Cyara Pulse, Cyara Botium AI, Cyara ResolveAX and Cyara CentraCX and supports CX development and operations with the ability to:
- Automatically document existing IVRs and create models of your current call flows
- Automate functional and regression testing
- Run load and performance tests to assure your systems perform at scale
- Monitor your CX from the customer's and agent's perspective, ensuring that your applications are performing as designed.
- Automate proactive contact center call path testing and monitoring, with real-time issue identification for faster troubleshooting and resolution.
- Proactively and easily gather and understand the voice of customers across voice, digital and conversational AI channels.
To tailor a solution for your unique requirements, contact awspartner@cyara.com to discuss a private offer.
Highlights
- Accelerate time to market with development cycles that are 40%-70% shorter
- Reduce testing time by 80%
- Improve quality with increased test coverage by 800%
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/month |
|---|---|---|
Cyara Platform | Automated CX Assurance Platform (Velocity, Cruncher, Pulse) | $10,500.00 |
Vendor refund policy
Cyara charges and collects in advance for use of the Service. All payment obligations are non-cancellable and all amounts paid are nonrefundable.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Banking
All you need :)
Reviewed on Jul 12, 2022
Review provided by G2
What do you like best about the product?
Like the ease of use and the innovative features.
What do you dislike about the product?
According to me all seems to go well . Just need to keep up the good work. :)
What problems is the product solving and how is that benefiting you?
Most of my business problems are resolved because of Cyara.
Leave a comment0 comments
Human Resources
Effective Solution Partner
Reviewed on Apr 09, 2021
Review provided by G2
What do you like best about the product?
Integration with our multi-vendor platform; strength of partnership; and a consistently positive, solution-oriented team at Cyara
What do you dislike about the product?
Somewhat costly load testing, required on an annual basis
What problems is the product solving and how is that benefiting you?
Daily application health checks and periodic load testing, which helps ensure the capacity and integrity of our environment in advance of annual high-volume production
Mark S.
My team has been using Cyara for over a year and feel our testing process has become more efficient.
Reviewed on Mar 15, 2021
Review provided by G2
What do you like best about the product?
Scheduling test campaigns and being able to multi-task while testing is running. Cyara also works to continually improve the product.
What do you dislike about the product?
Would like to see improvements in test "retries" in campaigns, and in identifying Text to Speech vs. Audio Files in results.
What problems is the product solving and how is that benefiting you?
More consistent testing across sprints. More efficient use of time while testing is running. We are able to test more with fewer resources.
Massimo U.
Cyara review
Reviewed on Mar 12, 2021
Review provided by G2
What do you like best about the product?
The hight value for the end customer is to have a real picture on "what if" the platform is stressed. The performance test is useful to figure out the problems on platform and on carrier side
What do you dislike about the product?
I think that the user interface can be improved
What problems is the product solving and how is that benefiting you?
mostly configuration problems
Financial Services
Quick to respond and assist with any and all queries
Reviewed on Mar 09, 2021
Review provided by G2
What do you like best about the product?
Cyara itself is very intuitive, easy to use and self explanatory. the team are very keen on upskilled and are often quick to respond and assist with any and all queries
What do you dislike about the product?
support team in the past have often use the cliched "have you switched it off and on" routine when raising complex queries, attempting basic trouble shooting for the inexperienced use when speaking/interacting with some one who has a better understanding of cyara
What problems is the product solving and how is that benefiting you?
Platform/fault and performance analysis