Overview

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3CX is a business communications solution that offers companies of all sizes with a complete package for calls, video and live chat, out of the box. With integrated video conferencing, apps for Android and iOS, website live chat, SMS, Facebook and WhatsApp messaging integration, 3CX boosts employee productivity and enhances the customer experience.

3CX is open-standards, allowing you to choose from a selection of supported IP Phones and SIP Trunks that best suit your business needs and budget. Installation, management and use of 3CX is extremely easy and straightforward saving you time on phone system management and maintenance.

Pricing is based on the number of simultaneous calls you need, not on the number of users/extensions you have, which also knocks down the cost of ownership tremendously.

Choose between 3CX Dedicated PRO or Enterprise. Both come with their set of Unified Communications features all bundled in the initial price, so there are no hidden costs and extra add-ons.

You can even try the Standard edition for free! https://www.3cx.com/phone-system/download-phone-system/?src=amazonmarketplace

Highlights

Slash your phone bill and communications costs
Status, Chat, Click2Call, CRM Integration
WebRTC Web Conferencing

Details

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3CX

Pricing

3CX Phone System

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Pricing and entitlements for this product are managed outside of AWS Marketplace through an external billing relationship between you and the vendor. You activate the product by supplying an existing license purchased outside of AWS Marketplace, while AWS provides the infrastructure required to launch the product. Subscriptions have no end date and may be cancelled any time. However, the cancellation won't affect the status of an active license if it was purchased outside of AWS Marketplace.

Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.

Additional AWS infrastructure costs

Type	Cost
EBS General Purpose SSD (gp2) volumes	$0.10/per GB/month of provisioned storage

Vendor refund policy

No refunds or returns on licence purchase.

Legal

Vendor terms and conditions

Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

Content disclaimer

Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

Usage information

Info

Version

Delivery details

64-bit (x86) Amazon Machine Image (AMI)

Amazon Machine Image (AMI)

An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.

Version release notes

https://www.3cx.com/blog/category/releases/

Additional details

Usage instructions

Use a web browser to access the 3CX Installation Wizard at http://Your_EC2_Instance_Public_IP:5015

Resources

Vendor resources

Get your license

First time configuration of 3CX

Support

Vendor support

https://www.3cx.com/support/

Get support

AWS infrastructure support

AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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Customer reviews

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Ratings and reviews

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2.8

5 ratings

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5 AWS reviews

461 external reviews

External reviews are sourced from G2 and are not included in the star rating for this product.

Natacha A.

3CX

Reviewed on Oct 18, 2024

Review provided by G2

What do you like best about the product?

Easy to dial, to chat or to meet persons, can see all the history about one contact

What do you dislike about the product?

Difficult to find my missed calls, can't rename my contacts, can see different stats of my team

What problems is the product solving and how is that benefiting you?

All my team can easily use 3CX and interact or transfer the call

Leave a comment 0 comments

Kanishak S.

Review for 3CX

Reviewed on Oct 04, 2024

Review provided by G2

What do you like best about the product?

It's a calling software that helps to communicate with our customers. It's easy to use and best thing is that you can use it on web browser as well as on your smartphone at the same time.

What do you dislike about the product?

There were times when it has some connectivity issues and calls dropped too. Sometimes faced some problems while connecting with Bluetooth headphones.

What problems is the product solving and how is that benefiting you?

3CX helps as great tool for communication at a very reasonable price. Its very user friendly with alot of features. A great tool for a call center work setting.

Leave a comment 0 comments

Ayush B.

3cx

Reviewed on Sep 18, 2024

Review provided by G2

What do you like best about the product?

we can connect whatsapp through taking otp on call

What do you dislike about the product?

network issue is there a little of times or depending on area

What problems is the product solving and how is that benefiting you?

connecting to customers without sharing personal number

Leave a comment 0 comments

Computer Software

Straight Forward

Reviewed on Jul 24, 2024

Review provided by G2

What do you like best about the product?

It is easy to Implement and provision new users. Queue management is easy.

What do you dislike about the product?

cleaning up employees who has left the company.
havent seen any workforce management reporting such as SLA reports etc..

What problems is the product solving and how is that benefiting you?

Queue Management

Leave a comment 0 comments

Anindya M.

INVALUABLE COMMUNICATION TOOL

Reviewed on Jun 11, 2024

Review provided by G2

What do you like best about the product?

-It is very user friendly and easy to use.
-The layout and functions of the soft phone is cormfortably laid out on the screen.
-Has reasonable price and also great for making international calls.

What do you dislike about the product?

-I had no issue with this software.It works perfectly

What problems is the product solving and how is that benefiting you?

-This tool allows me to take calls while i'm at home or out of the office,without giving out my personal number.
-The call recording is very useful;i had to listen to recordings multiple times from different scenarios and it has always come to handy.
-My voicemails come directly to my email address,because am able to check for new ones frequently throughout the day.

Leave a comment 0 comments

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