Sold by: AiseraÂ
Overview
Aisera delivers an enterprise and heterogenous Aisera Assistant that empowers users with a personal companion to supercharge productivity by answering questions, analyzing data, and getting work done. It harnesses domain-specific LLMs that are grounded in customer data and offers customizable prompts, skills, and workflows to make every interaction smarter and more accurate, provides proactive recommendations, and gets work done. Built on a TRAPS framework (Trust, Responsible, Auditable, Privacy, and Security), it meets the stringent data governance requirements of any organization. Our AI Assistant increases productivity by 80% and reduces costs by 90% by completing user tasks instantly.
Aisera uses AWS cloud computing and infrastructure to operate our SaaS offerings of Aisera Assistant, AI Voice Bot, AI Search and Aisera Agent Assist
Together with AWS, Aisera offers enterprise flexible deployment models that include hosted SaaS and private VPC.
Features:
Enterprise-wide AI Assistant: Provide a unified interface for user requests across multiple domains, channels, and languages so that users no longer need to interact with different bots across various apps.
Agentic AI Models for Task Execution: Speed up development time with Agentic AI models for answer, content, workflow, and code generation, as well as summarization and next-best actions.
Customizable Prompts and Skills: Deliver relevant responses while limiting bias and toxicity by developing, testing, and fine-tuning AI prompts with Prompt Studio. Create context-aware skills that help users get work done using prompts and workflows.
Proactive Actions with Workflow & Events Studio: Proactively notify users with insights, alerts, and recommendations and automate tasks for deep user engagement with 3000+ pre-built workflows or build flows in Workflow Studio.
500+ Pre-built Integrations: Integrate with 500+ backend SaaS applications seamlessly, automate tasks, and retrieve information with out-of-the-box reports and dashboards.
Please email info@aisera.com to discuss an AWS MP private offer.
Highlights
- Increase User Productivity with Aisera Assistant
- Boost Accuracy by Fine-Tuning Prompts
- Save Time for Users Using Aisera's AI Worfklow Builder
Details
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Delivery method
Deployed on AWS
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Features and programs
Trust Center
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
30 Day Free Trial | 30 day free trial up to 50 users.Priced per user. | $0.00 |
Up to 1000 users | Priced per user. Up to 1000 users on 1 ticketing/knowledge system | $1.00 |
Up to 10000 users | Priced per user. Up to 10000 users on 1 ticketing/knowledge system | $1.00 |
Vendor refund policy
Please contact for refund policy.
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
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25
In IT Support, Customer Support
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10
In Intelligent Automation
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10
In Human Resources, Customer Support, Sales & Marketing
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
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AI generated from product descriptions
AI Model Architecture
Utilizes domain-specific Large Language Models (LLMs) grounded in customer data for intelligent task execution
Integration Capabilities
Supports seamless integration with 500+ backend SaaS applications through pre-built connectors
Workflow Automation
Enables proactive task automation and workflow generation using Workflow & Events Studio with 3000+ pre-built workflows
Prompt Engineering
Provides customizable AI prompts and skills with Prompt Studio for context-aware and bias-limited interactions
Security Framework
Implements TRAPS framework covering Trust, Responsible, Auditable, Privacy, and Security principles for enterprise data governance
AI Reasoning Engine
Utilizes a combination of public and proprietary language models to understand employee requests and build multi-step execution plans
Enterprise System Integration
Natively integrates with hundreds of enterprise systems across platforms like Salesforce, Workday, and SAP
Conversational AI Development
Provides Creator Studio for developers to build custom integrations and conversational AI use cases
Knowledge Management
Generates employee-facing knowledge grounded in enterprise data through Knowledge Studio
Cross-Departmental Support
Enables unified search and support capabilities across IT, HR, Finance, and other organizational departments
AI Agent Orchestration
Centralized platform for connecting and managing multiple AI agents across enterprise systems
System Integration Capability
Native connectivity to over 700 enterprise systems for seamless data and workflow integration
Development Flexibility
Support for no-code and pro-code agent development with comprehensive agent development kit (ADK)
Multi-Model AI Support
Ability to choose and integrate different foundation AI models within a single governance framework
Enterprise Security Framework
Built-in security, governance, and observability controls for AI agent deployment and management
Standard contract
No
No
No
Customer reviews
0 ratings
0 AWS reviews
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149 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Anna M.
Enjoying Extensive Automation and Boosted Operational Efficiency With Aisera
Reviewed on Nov 21, 2025
Review provided by G2
What do you like best about the product?
What I like most with Aisera are the automation capabilities - the tool comes with advanced AI features and has automated most our manual/repetitive business processes. Automation reduces manual labor and agents can focus on more productive work thus boosting productivity.
We have realized a reduction in operational cost which is a plus. We have achieved this thanks to automation and streamlining our operations by leveraging on the AI features of Aisera.
Thanks to the AI features, employees/customers get personalized solution to inquiries which are fast and accurate and this boosts employee/customer experience.
I also like that Aisera ensures we enjoy autonomous IT operations whereby our IT virtual agents detects and remediates issues on time.
Aisera integrates with other third-party apps for better experience and to streamline workflows - this apps include Microsoft Teams.
We have realized a reduction in operational cost which is a plus. We have achieved this thanks to automation and streamlining our operations by leveraging on the AI features of Aisera.
Thanks to the AI features, employees/customers get personalized solution to inquiries which are fast and accurate and this boosts employee/customer experience.
I also like that Aisera ensures we enjoy autonomous IT operations whereby our IT virtual agents detects and remediates issues on time.
Aisera integrates with other third-party apps for better experience and to streamline workflows - this apps include Microsoft Teams.
What do you dislike about the product?
We have enjoyed lots of automation with Aisera and I have no reason to complain.
What problems is the product solving and how is that benefiting you?
We have been using Aisera for automating our processes including IT and it also offers great features for customer self-service and customer service automation. It ensures smooth workflow, saves time and promotes efficiency.
Franck J.
A Great Tool For Customer Service Automation - Offers Great Customer Self-Service Features
Reviewed on Nov 20, 2025
Review provided by G2
What do you like best about the product?
Aisera has been awesome when it comes to transforming our work experience thanks to its amazing AI features.
First, the tool makes automation of routine tasks and processes easy which is made possible with AI Customer Service and AI Service Desk which automates repetitive inquiries and the tool saves time.
It comes with a 24/7 self-service portal for both employees and customers and with conversational AI across all channels, enjoying self service supports is made possible.
The tool boosts productivity by providing AI features including Agent Assist that provides real-time recommendations and auto ticketing which which makes work easy for the agents.
Thanks to automating workflows and support, we save lots of money.
First, the tool makes automation of routine tasks and processes easy which is made possible with AI Customer Service and AI Service Desk which automates repetitive inquiries and the tool saves time.
It comes with a 24/7 self-service portal for both employees and customers and with conversational AI across all channels, enjoying self service supports is made possible.
The tool boosts productivity by providing AI features including Agent Assist that provides real-time recommendations and auto ticketing which which makes work easy for the agents.
Thanks to automating workflows and support, we save lots of money.
What do you dislike about the product?
Agent Assist has all the great features and is always capable. I have no dislikes.
What problems is the product solving and how is that benefiting you?
We have used Aisera in so many ways. First, we use it as AI IT Agents and it helps in streamlining employee experience by monitoring and reporting issues on time. In addition, we use it for customer service automation and it has been amazing. It is a great tool for customer self-service too.
Miguel L.
Aisera Supercharges Productivity and Automation Effortlessly
Reviewed on Nov 17, 2025
Review provided by G2
What do you like best about the product?
We have used Aisera in our business for automation purpose and the platform has been very capable. With the tool, our business has drastically reduced cost of operations thanks to ease of automation - Aisera makes it easy to automate tasks and business processes.
We've been to up productivity by up to 35% thanks to streamlined workflows and self-service option that is available 24/7.
With Aisera, we're able to monitor and analyze issues before they can cause outages among other issues and solve them on-time - we have problems proactively.
I also like Aisera comes with amazing security features.
We've been to up productivity by up to 35% thanks to streamlined workflows and self-service option that is available 24/7.
With Aisera, we're able to monitor and analyze issues before they can cause outages among other issues and solve them on-time - we have problems proactively.
I also like Aisera comes with amazing security features.
What do you dislike about the product?
Aisera has always worked - everything is in place and has never been troublesome.
What problems is the product solving and how is that benefiting you?
The software makes automating customer service with its multiple AI capabilities including voice assistants and AI agents. We have enhanced productivity and thanks to customer automation, our customers also have an amazing experience.
Scansioni G.
AI-Powered Support That Transforms Customer Experience
Reviewed on Nov 14, 2025
Review provided by G2
What do you like best about the product?
We have been using Aisera to enhance customer experience and by far it has delivered. I like that it is AI powered and it offers AI agents and helps in automating tasks for smooth operations.
With the tool, I like that it offers 24/7 self-service support and is capable of handling repetitive requests automatically thanks t AI integration.
The AI assistants helps boost human agents as they can focus only unique cases and leave the common and obvious issues to AI - customers has an option of escalating issues to human agents in cases of dissatisfaction.
Finally, I also like ease of making decisions as the tool analyzes lots of data and produces actionable insights in form of reports.
With the tool, I like that it offers 24/7 self-service support and is capable of handling repetitive requests automatically thanks t AI integration.
The AI assistants helps boost human agents as they can focus only unique cases and leave the common and obvious issues to AI - customers has an option of escalating issues to human agents in cases of dissatisfaction.
Finally, I also like ease of making decisions as the tool analyzes lots of data and produces actionable insights in form of reports.
What do you dislike about the product?
Aisera has been awesome and has helped is better customer support. No single feature has failed. It is an awesome solution.
What problems is the product solving and how is that benefiting you?
We use Aisera in our customer support needs and it works well thanks to inclusion of AI features including AI agents, availability of 24/7 self-service and AI voice assistants. All these features ensures we meet customer needs easily thus ensuring they have a positive experience.
sheetal m.
Robust and Smart AI Driven Support for Businesses, Despite the Complex Set up
Reviewed on Sep 23, 2025
Review provided by G2
What do you like best about the product?
Aisera is a fruitful AI driven approach that foster automation in both generative and conversational AI, to manage customer interactions
Aisera works great with popular solutions like Microsoft Teams, ServiceNow, among others
The tool has a remarkable self service functionality that helps employees and clients solve issues with human interactions
Aisera works great with popular solutions like Microsoft Teams, ServiceNow, among others
The tool has a remarkable self service functionality that helps employees and clients solve issues with human interactions
What do you dislike about the product?
Aisera is a technically solid approach that demands extensive and detailed fine tuning, which is complex and draining
To firms with financial problems, the cost for running Aisera is not too basic
To firms with financial problems, the cost for running Aisera is not too basic
What problems is the product solving and how is that benefiting you?
We use Aisera to automate tasks that occurs often and that requires customization to meet personalized needs
We get instant self service solutions from the app, without the hassle of human agent
The systematic automation ensure employees are constantly working towards other responsibilities other than the automated ones
The customer satisfaction levels have significantly improved due to timely
We get instant self service solutions from the app, without the hassle of human agent
The systematic automation ensure employees are constantly working towards other responsibilities other than the automated ones
The customer satisfaction levels have significantly improved due to timely