Sold by: AiseraÂ
Overview
Aisera delivers an enterprise and heterogenous Aisera Assistant that empowers users with a personal companion to supercharge productivity by answering questions, analyzing data, and getting work done. It harnesses domain-specific LLMs that are grounded in customer data and offers customizable prompts, skills, and workflows to make every interaction smarter and more accurate, provides proactive recommendations, and gets work done. Built on a TRAPS framework (Trust, Responsible, Auditable, Privacy, and Security), it meets the stringent data governance requirements of any organization. Our AI Assistant increases productivity by 80% and reduces costs by 90% by completing user tasks instantly.
Aisera uses AWS cloud computing and infrastructure to operate our SaaS offerings of Aisera Assistant, AI Voice Bot, AI Search and Aisera Agent Assist
Together with AWS, Aisera offers enterprise flexible deployment models that include hosted SaaS and private VPC.
Features:
Enterprise-wide AI Assistant: Provide a unified interface for user requests across multiple domains, channels, and languages so that users no longer need to interact with different bots across various apps.
Agentic AI Models for Task Execution: Speed up development time with Agentic AI models for answer, content, workflow, and code generation, as well as summarization and next-best actions.
Customizable Prompts and Skills: Deliver relevant responses while limiting bias and toxicity by developing, testing, and fine-tuning AI prompts with Prompt Studio. Create context-aware skills that help users get work done using prompts and workflows.
Proactive Actions with Workflow & Events Studio: Proactively notify users with insights, alerts, and recommendations and automate tasks for deep user engagement with 3000+ pre-built workflows or build flows in Workflow Studio.
500+ Pre-built Integrations: Integrate with 500+ backend SaaS applications seamlessly, automate tasks, and retrieve information with out-of-the-box reports and dashboards.
Please email info@aisera.com to discuss an AWS MP private offer.
Highlights
- Increase User Productivity with Aisera Assistant
- Boost Accuracy by Fine-Tuning Prompts
- Save Time for Users Using Aisera's AI Worfklow Builder
Details
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Delivery method
Deployed on AWS
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Features and programs
Trust Center
Access real-time vendor security and compliance information through their Trust Center powered by Drata. Review certifications and security standards before purchase.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
30 Day Free Trial | 30 day free trial up to 50 users.Priced per user. | $0.00 |
Up to 1000 users | Priced per user. Up to 1000 users on 1 ticketing/knowledge system | $1.00 |
Up to 10000 users | Priced per user. Up to 10000 users on 1 ticketing/knowledge system | $1.00 |
Vendor refund policy
Please contact for refund policy.
Legal
Vendor terms and conditions
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Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
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25
In IT Support, Customer Support
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In Intelligent Automation
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In Human Resources, Customer Support, Sales & Marketing
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
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AI generated from product descriptions
AI Model Architecture
Utilizes domain-specific Large Language Models (LLMs) grounded in customer data for intelligent task execution
Integration Capabilities
Supports seamless integration with 500+ backend SaaS applications through pre-built connectors
Workflow Automation
Enables proactive task automation and workflow generation using Workflow & Events Studio with 3000+ pre-built workflows
Prompt Engineering
Provides customizable AI prompts and skills with Prompt Studio for context-aware and bias-limited interactions
Security Framework
Implements TRAPS framework covering Trust, Responsible, Auditable, Privacy, and Security principles for enterprise data governance
AI Reasoning Engine
Utilizes a combination of public and proprietary language models to understand employee requests and build multi-step execution plans
Enterprise System Integration
Natively integrates with hundreds of enterprise systems across platforms like Salesforce, Workday, and SAP
Conversational AI Development
Provides Creator Studio for developers to build custom integrations and conversational AI use cases
Knowledge Management
Generates employee-facing knowledge grounded in enterprise data through Knowledge Studio
Cross-Departmental Support
Enables unified search and support capabilities across IT, HR, Finance, and other organizational departments
Multi-Agent Orchestration
Enables deployment, management, and governance of heterogeneous AI assistants and agents across hybrid cloud environments with seamless collaboration capabilities
Enterprise AI Integration
Connects with multiple proprietary and third-party AI models and automation tools from 100+ enterprise applications using flexible integration mechanisms
Low-Code Agent Development
Provides software development kit (SDK) with tools, documentation, and code samples for building custom AI agents using low-code to pro-code approaches
Workflow Automation
Optimizes complex business processes and reduces manual workflows by integrating with existing systems and enterprise applications
Foundation Model Access
Leverages generative AI solution with multiple foundation models while maintaining enterprise-grade security, governance, and compliance standards
Standard contract
No
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Customer reviews
0 ratings
0 AWS reviews
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143 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Marledvuka L.
Perfect Side of Aisera and the Limitations that makes it Inefficient
Reviewed on Sep 04, 2025
Review provided by G2
What do you like best about the product?
Aisera is impeccable in integration of various AI systems, which automates various tasks
The software has a generative AI support, that enables accurate awareness
The software has accelerated multiple workflows, which ensure no manual coordination
The support is multilingual, operational 24/7 for personalized help or communication
The software has a generative AI support, that enables accurate awareness
The software has accelerated multiple workflows, which ensure no manual coordination
The support is multilingual, operational 24/7 for personalized help or communication
What do you dislike about the product?
Aisera demands a dedicated internal support, which makes our budgets high
Setting up Aisera has some complications
The pricing plan is opaque and challenging
Setting up Aisera has some complications
The pricing plan is opaque and challenging
What problems is the product solving and how is that benefiting you?
Aisera is impressive in handling several needs that challenge our modern day operations through AI support
We streamline our operations including Finance, Marketing, IT and customer service options using Aisera
The challenge of repetitive tasks is something that Aisera has fully embraced
We get high value customer service to our clusing Aisera
We streamline our operations including Finance, Marketing, IT and customer service options using Aisera
The challenge of repetitive tasks is something that Aisera has fully embraced
We get high value customer service to our clusing Aisera
Kshitij G.
Aisera Review after long usage
Reviewed on Aug 21, 2025
Review provided by G2
What do you like best about the product?
I like how Aisera automates repetitive service desk requests across IT and HR. The AI can understand natural language pretty well and gives quick responses, which makes it easier for employees to get help without waiting on a support agent.
What do you dislike about the product?
The platform is powerful, but it takes some effort to set up and fine-tune for specific business needs. The initial configuration and training the AI to match our workflows needed extra time.
What problems is the product solving and how is that benefiting you?
Aisera is helping reduce repetitive IT and HR support requests by giving employees an AI-powered self-service option. Many common issues get resolved instantly without waiting for an agent, which saves time, lowers ticket volume, and improves overall productivity for both employees and support teams.
Melissa G.
AI Agent Platform
Reviewed on Aug 14, 2025
Review provided by G2
What do you like best about the product?
I like how you can save time and boost productivity by searching or modifying pre-built agent templates that help your team get started fast and see value in days, not months.
What do you dislike about the product?
As of now, I have no complaints about utilizing this platform.
What problems is the product solving and how is that benefiting you?
It helps retrieve information from any knowledge source with the ability to trigger actions concurrently for end-to-end task completion.
Aditya A.
Aisera Agentic AI: AI you can rely on.
Reviewed on Aug 12, 2025
Review provided by G2
What do you like best about the product?
What I like best about Aisera is how seamless it makes the whole support and service experience. It feels less like a traditional ticketing system and more like having a smart, always-available teammate who can handle the routine stuff instantly and still learn from every interaction. I admire how it blends AI with a real understanding of how people work—it’s not just about automating tasks, but making everyday work smoother and freeing people up to focus on the things that really matter.
What do you dislike about the product?
Honestly, Aisera is pretty powerful and does a lot with automation, but it’s not something you can just plug in and forget about. It takes a fair bit of setup and you’re constantly tweaking things to keep it working the way you want. Their customer support can be a bit slow, which is annoying when you hit a problem. Plus, the pricing feels a little murky — there are extra charges for things like setup or expanding to more teams, so it’s hard to know the real cost upfront. It’s a great tool if you’ve got complex needs, but it can feel like a lot to manage (and pay for).
What problems is the product solving and how is that benefiting you?
Aisera automates routine IT and support tasks, freeing a data analyst from constant interruptions. It quickly provides answers, documentation, and even code snippets, helping speed up Python development. With integrations and instant alerts, it reduces context switching and keeps workflows smooth. Overall, it makes coding and data analysis faster, easier, and more focused.
Shubham S.
Helps us handle support faster and better
Reviewed on Aug 08, 2025
Review provided by G2
What do you like best about the product?
It’s made a real difference in how quickly we can respond to requests. The virtual assistant understands most questions really well and points people to the right answers without involving the helpdesk every time. Integrations with tools we already use, like ServiceNow and Slack, were smooth, and the reporting gives us a good idea of where we can improve.
What do you dislike about the product?
Getting everything set up the way we wanted took more time than expected, and some of the advanced reports aren’t as easy to use as they could be. It’s also on the pricier side if you’re in a smaller company.
What problems is the product solving and how is that benefiting you?
Aisera is helping us handle repetitive IT support requests without always needing a human agent. Password resets, software access requests, and basic troubleshooting are resolved faster through the AI agent, which frees up our support team to focus on complex issues. This has reduced ticket backlog, improved response times, and made the overall experience smoother for end users.