Sold by: Automation Anywhere, Inc.
Deployed on AWS
A Proactive AI Assistant for the Enterprise
4.4
Overview
Aisera delivers an enterprise and heterogenous Aisera Assistant that empowers users with a personal companion to supercharge productivity by answering questions, analyzing data, and getting work done. It harnesses domain-specific LLMs that are grounded in customer data and offers customizable prompts, skills, and workflows to make every interaction smarter and more accurate, provides proactive recommendations, and gets work done. Built on a TRAPS framework (Trust, Responsible, Auditable, Privacy, and Security), it meets the stringent data governance requirements of any organization. Our AI Assistant increases productivity by 80% and reduces costs by 90% by completing user tasks instantly.
Aisera uses AWS cloud computing and infrastructure to operate our SaaS offerings of Aisera Assistant, AI Voice Bot, AI Search and Aisera Agent Assist
Together with AWS, Aisera offers enterprise flexible deployment models that include hosted SaaS and private VPC.
Features:
Enterprise-wide AI Assistant: Provide a unified interface for user requests across multiple domains, channels, and languages so that users no longer need to interact with different bots across various apps.
Agentic AI Models for Task Execution: Speed up development time with Agentic AI models for answer, content, workflow, and code generation, as well as summarization and next-best actions.
Customizable Prompts and Skills: Deliver relevant responses while limiting bias and toxicity by developing, testing, and fine-tuning AI prompts with Prompt Studio. Create context-aware skills that help users get work done using prompts and workflows.
Proactive Actions with Workflow & Events Studio: Proactively notify users with insights, alerts, and recommendations and automate tasks for deep user engagement with 3000+ pre-built workflows or build flows in Workflow Studio.
500+ Pre-built Integrations: Integrate with 500+ backend SaaS applications seamlessly, automate tasks, and retrieve information with out-of-the-box reports and dashboards.
Please email info@aisera.com to discuss an AWS MP private offer.
Highlights
- Increase User Productivity with Aisera Assistant
- Boost Accuracy by Fine-Tuning Prompts
- Save Time for Users Using Aisera's AI Worfklow Builder
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
30 Day Free Trial | 30 day free trial up to 50 users.Priced per user. | $0.00 |
Up to 1000 users | Priced per user. Up to 1000 users on 1 ticketing/knowledge system | $1.00 |
Up to 10000 users | Priced per user. Up to 10000 users on 1 ticketing/knowledge system | $1.00 |
Vendor refund policy
Please contact for refund policy.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
AWS infrastructure support
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Updated weekly
By Automation Anywhere, Inc.
By Moveworks
By IBM Software
Top
25
In IT Support, Customer Support
Top
10
In Intelligent Automation
Top
10
In Human Resources, Customer Support, Sales & Marketing
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Domain-Specific Language Models
Utilizes domain-specific LLMs grounded in customer data to deliver contextually relevant and accurate responses.
Agentic AI Models for Task Execution
Employs Agentic AI models capable of answer generation, content creation, workflow automation, code generation, summarization, and next-best action recommendations.
Prompt and Skill Customization
Provides Prompt Studio for developing, testing, and fine-tuning AI prompts with context-aware skills to reduce bias and toxicity while enabling workflow-based task automation.
Proactive Notifications and Workflow Automation
Delivers proactive user notifications with insights, alerts, and recommendations through 3000+ pre-built workflows or custom flows built in Workflow Studio.
Enterprise Integration Capabilities
Supports 500+ pre-built integrations with backend SaaS applications for seamless task automation, information retrieval, and out-of-the-box reporting and dashboards.
Unified Search Capability
Enables search and information retrieval across multiple business applications and systems from a single interface
Workflow Automation
Automates common requests and workflows across HR, IT, Finance, and other business domains
Multi-Domain AI Assistants
Supports creation of specialized use cases for specific domains such as RFP writing, prospecting, and executive support within the same platform
Cross-System Integration
Securely integrates with and operates across all business applications and systems
Natural Language Processing
Processes employee requests in natural language to search for information and execute actions across enterprise systems
Multi-Agent Orchestration
Orchestrates multiple AI agents and workflows in a unified environment with real-time observability and governance controls.
Enterprise System Integration
Connects to 700+ enterprise systems and business applications to automate tasks and aggregate data across disparate tools.
No-Code and Pro-Code Development
Supports both no-code visual agent design for business users and full agent development kit (ADK) for developers to extend capabilities.
Prebuilt Agent Templates
Includes prebuilt agents for HR, sales, procurement, and customer care use cases that can be deployed immediately.
Enterprise Security and Governance
Provides enterprise-grade security, data protection, built-in guardrails, and governance frameworks for hybrid cloud and on-premises deployments.
Standard contract
No
No
No
Customer reviews
sheetal m.
Robust and Smart AI Driven Support for Businesses, Despite the Complex Set up
Reviewed on Sep 23, 2025
Review provided by G2
What do you like best about the product?
Aisera is a fruitful AI driven approach that foster automation in both generative and conversational AI, to manage customer interactions
Aisera works great with popular solutions like Microsoft Teams, ServiceNow, among others
The tool has a remarkable self service functionality that helps employees and clients solve issues with human interactions
Aisera works great with popular solutions like Microsoft Teams, ServiceNow, among others
The tool has a remarkable self service functionality that helps employees and clients solve issues with human interactions
What do you dislike about the product?
Aisera is a technically solid approach that demands extensive and detailed fine tuning, which is complex and draining
To firms with financial problems, the cost for running Aisera is not too basic
To firms with financial problems, the cost for running Aisera is not too basic
What problems is the product solving and how is that benefiting you?
We use Aisera to automate tasks that occurs often and that requires customization to meet personalized needs
We get instant self service solutions from the app, without the hassle of human agent
The systematic automation ensure employees are constantly working towards other responsibilities other than the automated ones
The customer satisfaction levels have significantly improved due to timely
We get instant self service solutions from the app, without the hassle of human agent
The systematic automation ensure employees are constantly working towards other responsibilities other than the automated ones
The customer satisfaction levels have significantly improved due to timely
Jasmine A.
Great
Reviewed on Sep 16, 2025
Review provided by G2
What do you like best about the product?
I love the way it has a nice interfaces b
What do you dislike about the product?
I liked everything about it it is so good
What problems is the product solving and how is that benefiting you?
A lot for problems
Kshitij G.
Aisera Review after long usage
Reviewed on Aug 21, 2025
Review provided by G2
What do you like best about the product?
I like how Aisera automates repetitive service desk requests across IT and HR. The AI can understand natural language pretty well and gives quick responses, which makes it easier for employees to get help without waiting on a support agent.
What do you dislike about the product?
The platform is powerful, but it takes some effort to set up and fine-tune for specific business needs. The initial configuration and training the AI to match our workflows needed extra time.
What problems is the product solving and how is that benefiting you?
Aisera is helping reduce repetitive IT and HR support requests by giving employees an AI-powered self-service option. Many common issues get resolved instantly without waiting for an agent, which saves time, lowers ticket volume, and improves overall productivity for both employees and support teams.
Melissa G.
AI Agent Platform
Reviewed on Aug 14, 2025
Review provided by G2
What do you like best about the product?
I like how you can save time and boost productivity by searching or modifying pre-built agent templates that help your team get started fast and see value in days, not months.
What do you dislike about the product?
As of now, I have no complaints about utilizing this platform.
What problems is the product solving and how is that benefiting you?
It helps retrieve information from any knowledge source with the ability to trigger actions concurrently for end-to-end task completion.
Aditya A.
Aisera Agentic AI: AI you can rely on.
Reviewed on Aug 12, 2025
Review provided by G2
What do you like best about the product?
What I like best about Aisera is how seamless it makes the whole support and service experience. It feels less like a traditional ticketing system and more like having a smart, always-available teammate who can handle the routine stuff instantly and still learn from every interaction. I admire how it blends AI with a real understanding of how people work—it’s not just about automating tasks, but making everyday work smoother and freeing people up to focus on the things that really matter.
What do you dislike about the product?
Honestly, Aisera is pretty powerful and does a lot with automation, but it’s not something you can just plug in and forget about. It takes a fair bit of setup and you’re constantly tweaking things to keep it working the way you want. Their customer support can be a bit slow, which is annoying when you hit a problem. Plus, the pricing feels a little murky — there are extra charges for things like setup or expanding to more teams, so it’s hard to know the real cost upfront. It’s a great tool if you’ve got complex needs, but it can feel like a lot to manage (and pay for).
What problems is the product solving and how is that benefiting you?
Aisera automates routine IT and support tasks, freeing a data analyst from constant interruptions. It quickly provides answers, documentation, and even code snippets, helping speed up Python development. With integrations and instant alerts, it reduces context switching and keeps workflows smooth. Overall, it makes coding and data analysis faster, easier, and more focused.