Sold by: Moveworks
Deployed on AWS
The AI Assistant platform for your entire workforce to search and act across all business systems
4.3
Overview
Moveworks is the AI Assistant platform for your entire workforce that delivers search and action across all your business applications.
Employees spend 30-40% of their time searching for information, bouncing between systems to find and get things done. As enterprises adopt point solutions for each AI use case - HR, sales, and beyond - AI vendor sprawl takes root. Finally, developers struggle to build new AI solutions because of clunky, old technology.
The Moveworks AI Assistant makes it easy to find information and automate workflows across systems. It securely handles common requests across HR, IT, Finance, and more.
Highlights
- In addition to the universal AI Assistant, Moveworks also provides the ability to create use cases that go deep in specific domains or types of tasks. Think of a RFP writing assistant, a prospecting buddy, or a personal AI chief of staff, all within the same platform powering search and automation for the entire workforce.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
1,000-2,500 users | Price per user per year | $150.00 |
Dimensions summary
This listing uses a single pricing dimension based on the number of users. You buy access for a range of 1,000 to 2,500 users, and you pay per user per year. Pricing scales with your user count within that band. This is a contract-based purchase, so you commit to a term rather than paying by usage or by the hour. The AI assistant automates support tasks across your organization for the users you cover.
Top-of-mind questions for buyers
A user is an individual employee who can access the AI assistant to resolve support requests. You pay per user per year for everyone covered. The band sets a range, so your per-user count within 1,000 to 2,500 determines your total annual cost.
This dimension covers 1,000 to 2,500 users. If your count exceeds 2,500, this band no longer fits your organization. You would need a different arrangement for the higher user count. Contact the vendor to confirm how coverage changes beyond this range.
This is a contract purchase, not usage-based. You commit for a term and pay a per-user annual rate for the users you cover. You are not billed by tickets resolved, tasks automated, or by the hour. The count of covered users drives your total cost.
www.moveworks.com
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Vendor refund policy
Please contact us.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Moveworks provides both implementation and ongoing support through a dedicated customer success team. Implementation consists of configuration, rigorous testing, launch preparation and comms. Ongoing post-implementation support includes strategic account planning, use case development, analytics and insights, and ongoing learning opportunities. Additionally, there is Moveworks Academy and public-facing Documentation. Existing customers can contact their dedicated customer support team by submitting a case on to support@moveworks.com .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Moveworks
By IBM Software
By Accenture
Top
10
In Intelligent Automation
Top
10
In Human Resources, Customer Support, Sales & Marketing
Top
25
In Speech Recognition
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Unified Search Across Business Systems
Enables search and information retrieval across multiple business applications and systems from a single interface.
Workflow Automation
Automates common requests and workflows across HR, IT, Finance, and other business domains.
Multi-Domain AI Assistants
Supports creation of specialized use cases for specific domains such as RFP writing, prospecting, and executive support within the same platform.
Secure Cross-System Integration
Securely integrates with and handles requests across multiple enterprise business systems and applications.
Natural Language Processing for Enterprise Tasks
Processes natural language queries to search for information and execute actions across enterprise systems without requiring users to navigate between multiple applications.
AI Agent Orchestration
Coordinates AI agents to automate tasks across HR, sales, procurement, and customer service systems from a unified platform, enabling cross-system workflow execution and action triggering.
Multi-System Integration
Connects to 700+ applications and systems including CRM, ERP, and AWS services through APIs, connectors, and visual integration builders for enterprise workflow automation.
Dual Development Paradigm
Supports both no-code visual builders for business users and pro-code development with APIs and agent development kit for developers to build and customize AI agents.
AWS Native Integration
Integrates with Amazon S3 for data storage, AWS Lambda for event-driven automation, API Gateway for connectivity, IAM for access control, and CloudWatch for monitoring and observability.
Hybrid and Multi-Cloud Deployment
Enables orchestration of workflows across cloud and on-premises systems, supporting hybrid and multi-cloud environments without requiring infrastructure replacement.
Robotic Process Automation Integration
RPA design and execution modules integrated within the platform for automating business processes
Pre-built Industry Templates
Over 80 industry cartridges available out of the box that can be customized for organizational requirements
Multi-channel Conversational Interfaces
Support for building virtual agents, chatbots, voice assistants and other conversational AI solutions
Analytics and Performance Monitoring
Analytics modules for tracking and monitoring conversational AI solution performance and interactions
Enterprise System Integration
Ecosystem of integrations with customer relationship management software and other enterprise platforms to connect legacy, hybrid and cloud elements
Standard contract
No
No
No
Customer reviews
Ankush S.
Reliable for IT Operations, Speed Needs Improvement
Reviewed on Oct 08, 2026
Review provided by G2
What do you like best about the product?
I really appreciate that ServiceNow EmployeeWorks helps us in every part of our work, whether it's related to job tasks or the service portal. Everything is good, and it proves to be a great tool. ServiceNow EmployeeWorks is especially helpful whenever we need to raise a request to the IT department, which is a big part of our daily operations.
What do you dislike about the product?
ServiceNow EmployeeWorks sometimes takes a little more time than I expect, so I feel like it should be faster. But really, this is not a big issue at all, just a small problem.
What problems is the product solving and how is that benefiting you?
ServiceNow EmployeeWorks is crucial for handling IT requests, ensuring our corporate culture is supported. It helps across all job-related tasks, providing a significant assistive tool.
Michael S W.
Efficient Ticketing with Customization Challenges
Reviewed on Oct 07, 2026
Review provided by G2
What do you like best about the product?
I like ServiceNow EmployeeWorks for its lots of customization options, dark mode, and intuitive design. These features make the platform easy to use, significantly reduce eye strain during work hours, and help in the faster resolution of tickets, allowing me to easily find what I need when I need it.
What do you dislike about the product?
Requests require too many clicks to get to the notes I need to add. When I click on create request, I should immediately be able to navigate to the notes area to detail the subject of the request without being forced to go multiple layers deep in related records to get to that area.
What problems is the product solving and how is that benefiting you?
ServiceNow EmployeeWorks speeds up ticket resolution, making my job easier in enterprise IT. The customization options and dark mode simplify usage and reduce eye strain. However, navigating to notes requires too many clicks.
Human Resources
Confusing Navigation, Too Many Steps, and Slow Pages in ServiceNow EmployeeWorks
Reviewed on Sep 30, 2026
Review provided by G2
What do you like best about the product?
What I like best about ServiceNow EmployeeWorks is how easy it is to navigate and find important employee resources. It centralizes information, requests, and support in one place, making everyday tasks faster and helping employees find what they need efficiently.
What do you dislike about the product?
What I dislike about ServiceNow EmployeeWorks is that navigation can sometimes feel confusing, especially when searching for specific information. Some processes require too many steps, and certain pages can load slowly, making simple employee tasks take longer than expected to complete.
What problems is the product solving and how is that benefiting you?
ServiceNow EmployeeWorks solves the problem of scattered employee information and complicated support processes by centralizing resources, requests, and services. It benefits me by saving time, simplifying everyday tasks, improving access to information, and making it easier to find support when needed.
Drashti S.
Effortless Request Tracking, Needs Improved Search
Reviewed on Sep 19, 2026
Review provided by G2
What do you like best about the product?
I like that ServiceNow EmployeeWorks gives me visibility into processes that might otherwise be unclear. Being able to track requests and see where they stand provides me with control and allows me to document them for future reference. I also appreciate the request tracking feature because it saves me from having to remember who I spoke to about any ongoing issues, like if there's something wrong with my paycheck. This feature saves me time and the hassle of emailing back and forth, which is a big plus for me.
What do you dislike about the product?
The search function in ServiceNow EmployeeWorks could use some improvement. Sometimes I struggle to find the information I need because it doesn't recognize the terms I'm accustomed to using. I often have to try multiple searches or go through different categories to find the right information.
What problems is the product solving and how is that benefiting you?
ServiceNow EmployeeWorks saves me time by allowing me to track request statuses and find HR and payroll info without needing to email multiple people. The request tracking gives me control and transparency.
Jyoti G.
Simple and Efficient Employee Service Experience
Reviewed on Sep 11, 2026
Review provided by G2
What do you like best about the product?
I like how EmployeeWorks provides employees with a centralized place to access services, submit requests, and find information. It simplifies everyday tasks and improves the overall employee experience.
What do you dislike about the product?
Some features can take time to learn, and navigation could be more intuitive. Additional customization options and simpler integrations would make the overall experience more flexible and user-friendly.
What problems is the product solving and how is that benefiting you?
EmployeeWorks helps centralize employee services and reduces manual processes. It makes information easier to access, improves request tracking, saves time, and provides employees with a more consistent service experience.