Moveworks

What do you like best about the product?

Service requests are easy to track, and communication within the team becomes easier.

What do you dislike about the product?

Options are limited, and the categories are not very clear.

What problems is the product solving and how is that benefiting you?

Issue resolution, time savings, real-time tracking

What do you like best about the product?

What I liked most about ToolSmith is the ability to build AI agents using natural language, without needing extensive coding knowledge. We can simply describe what we want the agent to do, and it helps us create the agent quickly. This makes agent development more accessible, faster, and easier for everyone.

What do you dislike about the product?

Not such thing what I dislike in this employee works

What problems is the product solving and how is that benefiting you?

End user experience having more interaction with Ai assistants

What do you like best about the product?

One front door for HR, IT and workplace requests. Employees finally have one place to go. Being on the Now Platform means we reuse workflows, catalog and knowledge instead of rebuilding them. Out of the box, Now Assist delivers on standard use cases.

What do you dislike about the product?

Now Assist and the AI agents feel rushed to market. No domain separation support, which is a dealbreaker for multi-tenant setups. AI skills are tied to OOB tables, and extending them to custom tables is painful. Most real implementations run on custom tables, so this needs fixing before more features ship.

What problems is the product solving and how is that benefiting you?

It cuts down on scattered email and phone requests and helps employees self-serve. Building on shared platform components saves effort across HR and IT. When our data fits the OOB model, the AI speeds up case handling. Closing the gaps above would unlock its full value.

What do you like best about the product?

EmployeeWorks is a valuable platform for helping employees find information, get answers quickly, and navigate workplace resources more efficiently. The AI powered experience makes it easier to connect with enterprise knowledge and reduces the friction of searching across multiple systems.

What stands out most is the potential to improve employee productivity, simplify everyday workflows, and create a more intuitive digital workplace. For organizations looking to make enterprise AI more accessible and useful at scale, EmployeeWorks offers a compelling solution.

Overall, EmployeeWorks is a strong platform with meaningful potential to improve the employee experience and help organizations get more value from their enterprise technology.

What do you dislike about the product?

There are some opportunities to further improve the overall user experience and make the platform even more intuitive and efficient.

What problems is the product solving and how is that benefiting you?

The platform helps employees quickly find information, get answers to questions, and navigate company resources without searching across multiple systems. It improves access to enterprise knowledge, reduces friction in everyday tasks, and helps employees resolve common questions more efficiently while providing a more consistent digital workplace experience.

What do you like best about the product?

The UI makes it easy for me to review client activity between meetings without having to dig through a maze of screens.

I can quickly pick up on pending commitments and stay clear on what needs my attention next.

EmployeeWorks also holds up well during demanding workdays, keeping routine coordination on track even when I’m juggling several client priorities.

What do you dislike about the product?

Getting timely support can be frustrating, especially when an unresolved issue delays a client commitment and I already have other meetings lined up.

The AI features also sometimes struggle with requests that require more context, so I often need to step in, review the details, and confirm everything before moving forward.

What problems is the product solving and how is that benefiting you?

Learning the platform felt like arriving in a new city without knowing the routes. The onboarding materials helped me understand key workflows, which made the initial adjustment much easier. Now, instead of repeatedly checking in with different teams, I can track outstanding items in one place and keep client commitments moving forward.

What do you like best about the product?

During heavy prospecting periods, EmployeeWorks takes a few recurring responsibilities off my plate. Its AI agents handle routine service requests, and the dashboard gives me a practical way to keep an eye on team activities. I can check outstanding tasks and manage daily priorities without constantly jumping between different work areas.

What do you dislike about the product?

I find it difficult to rely fully on automated workflows when their response becomes less consistent with more complex tasks.

What problems is the product solving and how is that benefiting you?

EmployeeWorks has brought more structure to our sales process through its great set of service management tools, making it easier to direct requests and track progress. Its workflow automation and AI agents also take care of recurring tasks that previously required manual reminders, leaving me with fewer administrative details to chase while keeping the team focused on reaching prospects.

What do you like best about the product?

ServiceNow employeeworks is very helpful as being A service now developer myself

What do you dislike about the product?

There isn’t much to dislike about Employeeworks.

What problems is the product solving and how is that benefiting you?

Whenever I have questions about anything in ServiceNow while I am working I just make use of ServiceNow Employeeworks to get the answers which is very quick and helpful

What do you like best about the product?

I like the automation and centralized employee support in ServiceNow EmployeeWorks. Employees can raise requests and track their status in one place, while support teams manage tickets more efficiently. I also like troubleshooting issues, finding root causes, and improving workflows with Business Rules, Client Scripts, and Flow Designer. It helps reduce manual effort and gives employees a smoother experience.

What do you dislike about the product?

I find the user experience challenging when a request gets stuck or fails during workflow execution. Employees may not receive clear error messages or timely status updates, which leads to repeated follow-ups and additional support tickets. Configuring workflows, user roles, access permissions, notifications, and integrations also took some effort, and some customizations needed additional debugging and validation before production.

What problems is the product solving and how is that benefiting you?

I use ServiceNow EmployeeWorks to manage employee requests, automate repetitive tasks and approvals, and let employees track request status. It reduces emails, follow-ups, and manual coordination between HR and IT, while helping support teams manage tickets efficiently and resolve issues faster.

What do you like best about the product?

I like that ServiceNow EmployeeWorks brings our internal requests into one place. Everything is tracked clearly, so I can see who’s working on a request and when it will be done. It saves time and cuts down on unnecessary follow-up emails. The main portal is clean and easy to use, with a clear list of open tickets, so I can check a request’s status in a few seconds and follow up with other teams simply and without stress. It works well with Microsoft Teams and Outlook, and updates come straight to my email or chat, so everything stays connected without me checking multiple places. Having one organized hub has made our internal processes smoother. Once IT set up the core templates and categories, it became easy for everyone to submit and track requests day to day.

What do you dislike about the product?

Sometimes the search feature isn't as quick as I'd like when I'm looking for a specific request or article. Since it has so many features, it takes a little time to get used to navigating everything at first. The initial setup went fairly smoothly, but it also took our team a little time to get used to it. These are all minor issues, and it still works well for our day-to-day needs.

What problems is the product solving and how is that benefiting you?

I use ServiceNow EmployeeWorks to bring all our internal requests into one place. Before, emails to IT or HR could get lost or denied; now I can see who's working on a request and when it'll be done, saving time and cutting unnecessary follow-up emails.

What do you like best about the product?

EmployeeWorks maintains solid performance across my regular development tasks.

Its intelligence helps sort IT requests before they interrupt sprint work.

Routine requests take less attention away from coding and code reviews.

What do you dislike about the product?

Support can sometimes fall short when we run into more complex, development-related issues.

Pricing also feels steep if the team is only using a limited set of features.

On top of that, the additional subscription costs are hard to justify when they add up across multiple tools.

What problems is the product solving and how is that benefiting you?

The UI keeps internal IT tasks visible alongside project work, which I appreciate, though switching between views can still break my focus.

The AI takes care of some repetitive requests, which frees up more time for debugging and implementation.

Automated request handling also reduces the number of routine tasks that would otherwise be routed to developers manually.