Moveworks

What do you like best about the product?

We can actually see the impact of what we are building and it’s easy for an end users to do their tasks. I can do automation, approvals, content management with it and much more

What do you dislike about the product?

Security control is complex. Simple user request is having a lot of dependencies. The transaction time takes a lot of time.

What problems is the product solving and how is that benefiting you?

Employees don’t have to jump between systems like emails or teams to get things done, all in one place, like raising onboarding requests or journeys. I can see my work is simplifying our process from multiple manual steps and it’s saving efforts and time which will save future project costing.

What do you like best about the product?

We initially had multiple portals for each service. With the help of ServiceNow EmployeeWorls, we now have a single interface that can be used for most service requests. It’s not just about knowing what to do and how to get things done; it can also execute the workflow to actually get things done.

What do you dislike about the product?

The main issue is that, like any new technology, ServiceNow EmployeeWork can be difficult to integrate with legacy systems that already manage the workflow. In my case, setting up the flow automation has been a bit challenging and not as straightforward as I expected.

What problems is the product solving and how is that benefiting you?

It makes it easier to interact with different teams or departments across the organisation and get things done smoothly, without having to spend much time figuring out which team is the right one to contact.

What do you like best about the product?

I think it makes it easier to access cases and create IT tickets easily accessible

What do you dislike about the product?

I think the biggest challenge is handling a large volume of requests and tickets

What problems is the product solving and how is that benefiting you?

I think the competition is growing and expanding and IT tickets taking long to resolve

What do you like best about the product?

I find ServiceNow EmployeeWorks useful for connecting with multiple systems across the business. Its ticketing system helps me track ongoing issues and progress, and I like its AI capabilities, role-based permissions, and ability to go back and audit the tree. Compared with Jira, ServiceNow gives me better clarity and more options to view audit information, and its automation capabilities are better because SBPA can automate business tasks by interacting with applications. The initial setup was pretty smooth.

What do you dislike about the product?

I think the SAP build automation could have more training documents or videos, and easier flows to use and test. SBPA still works better with SAP only and lacks interaction with other apps compared with platforms like UiPath or Power Automate.

What problems is the product solving and how is that benefiting you?

I use ServiceNow EmployeeWorks’ ticketing system to solve tracking issues and track ongoing issues, their progress, and reasoning.

What do you like best about the product?

Employees can ask ServiceNow Otto for what they need, and it connects them to the right data, systems, and workflows so work gets done securely and predictably.

What do you dislike about the product?

Achieve fast, tangible results with built-in capabilities that don’t require advanced engineering. You can unlock substantial ROI in just weeks, but it still involves a bit too much rechecking.

What problems is the product solving and how is that benefiting you?

Complete work in one place without switching tools. Find answers, stay productive and automate tasks across IT, HR, finance and more

What do you like best about the product?

Allows employees to type normal, everyday language via chat (including integrations with Slack and Microsoft Teams) to get quick answers or execute tasks without needing technical knowledge.

What do you dislike about the product?

The AI assistant struggles with uncommon, nuanced, or deeply detailed issues, often requiring users to escalate the issue and speak with a human agent.

What problems is the product solving and how is that benefiting you?

Employees routinely waste roughly 20% of their time searching for information and context-switching across disconnected systems (such as Workday, SAP, Jira, Concur, or custom IT portals).

What do you like best about the product?

The most helpful thing about ServiceNow EmployeeWorks is that it gives you one conversational interface that covers HR, IT, finance, procurement and other areas. You don’t have to remember which portal or ticket form to use.

What do you dislike about the product?

I dislike the GUI, can be made userfriendly

What problems is the product solving and how is that benefiting you?

The Alert dashboards solve the problem of employees, as they can get updates and trigger based on alerts generated using the SN dashboard

What do you like best about the product?

I like the clean, intuitive self-service portal and the transparent, real-time tracking. I can see who is handling my request, what stage it’s at, and the expected resolution time. The centralized dashboard brings IT requests, approvals, and HR queries together, and the knowledge base helps me find policies and solutions on my own. ServiceNow EmployeeWorks makes internal support more structured, transparent, and trackable, and it streamlines requests across departments. I also like being able to get notifications, raise basic requests through Microsoft Teams, and approve tickets from Outlook without logging in to the portal every time. The basic rollout and end-user onboarding were fairly smooth.

What do you dislike about the product?

I sometimes need exact phrasing to find specific knowledge articles or ticket categories, or the search brings up irrelevant results. The mobile experience feels slightly clunky and slower to navigate than the desktop portal. I’d also prefer fewer, more consolidated emails for minor status updates. Setting up custom ticket categories, routing rules, and approval workflows took some time and fine-tuning, and I still notice an occasional learning curve with the interface.

What problems is the product solving and how is that benefiting you?

I use ServiceNow EmployeeWorks to bring IT help desk requests, hardware/software approvals, and HR queries into one centralized dashboard, so I don’t have to send endless emails or chase different departments. I can track request status, find quick answers in the knowledge base, and get faster resolution for internal issues.

What do you like best about the product?

I like having everything in one place. I can raise IT or HR requests, track their status, and find the information or help I need without contacting different teams or asking the support team for updates. It saves time and makes things easier and more convenient for me. I also found the initial setup extremely nice and easy.

What do you dislike about the product?

I feel the UI could be simpler and more user-friendly. I’d like the search option to be more visible and frequently used services to appear on the home page so I can find what I need without wasting time. I also want to understand how requests assigned to the wrong team get to the right department.

What problems is the product solving and how is that benefiting you?

I use ServiceNow EmployeeWorks to raise IT or HR requests, track their status, and find answers in one place instead of contacting different departments separately.

What do you like best about the product?

I like that ServiceNow EmployeeWorks keeps employee requests and company resources in one place. It’s easy to use and saves me time because I can raise IT or workplace requests, track updates, and find information without contacting different teams or following up manually. I value the service request portal for making requests and checking their status, and the knowledge base for quickly finding answers to common questions. The learning process was smooth, and I can manage requests while staying connected with my team through Outlook and Microsoft Teams.

What do you dislike about the product?

Sometimes I find it difficult to find the right option or service request in ServiceNow EmployeeWorks, and some requests take longer than expected to get resolved. I’d like better search options, clearer updates on request status, faster responses, and more timely notifications. It also took me a little time to understand where everything was.

What problems is the product solving and how is that benefiting you?

ServiceNow EmployeeWorks saves me time by giving me one place to raise requests, track their status, and find information. I don’t have to contact different teams or follow up manually for every issue, and I get support more quickly.