Overview
AI-driven omnichannel customer service, help desk, and ticketing software designed to help businesses of all sizes deliver WOW customer service. Wowdesk records, tracks, effectively manages service requests and streamlines the resolution process through its powerful workflow engine and ticketing system. SELF SERVICE PORTAL - EMAIL MANAGEMENT - SOCIAL MEDIA - CHAT - KNOWLEDGE BASE- SLA - CUSTOM WORKFLOWS - REPORTING AND ANALYTICS Wowdesk is a flexible, scalable and user friendly customer engagement platform that is installed in multitude of industries with different sizes across the globe.
Highlights
- Multi-Channel Communication(Self service portal- email- live chat - social media- KB)
- Tickets management and reporting
- Powerful custom workflow and SLA
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
Starter | Starter package for startups and small teams | $6.00 | |
Professional | Professional Plan for SMB | $30.00 | |
Enterprise | Enterprise Plan- All features and custom integration | $60.00 |
Vendor refund policy
No refund
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
email, Self service portal, chat support@wowdesk.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.