Sold by: SequenceShift
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Secure Payments IVR for Amazon Connect
5
Overview
Secure Payments IVR for Amazon Connect removes your contact center environment from PCI-DSS scope when taking self-service payments over the phone. The solution helps you effectively manage the risk of accepting credit cards in your contact center.
Secure Payments IVR allows you to outsource the job of capturing the credit card information and minimise your exposure to PCI-DSS. Captured payment information goes directly from the customer to the SequenceShift's environment and then to your preferred payment provider.
FREE TRIAL: SequenceShift provides a test payment provider which you can use for testing and proof of concept. You won't be charged for any transactions processed using the test payment provider. When you are ready to move to production, SequenceShift will enable the required external payment gateway and start charging for the service.
Highlights
- PCI-DSS compliant self-service payments For Amazon Connect
- Payment vendor-independent
- Pay-as-you-go pricing
Details
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ISO27001
PCIDSS
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Pricing
Free trial
Try this product free according to the free trial terms set by the vendor.
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/unit |
|---|---|
IVR Transactions | $0.20 |
Vendor refund policy
No Refunds
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Contact SequenceShift directly for implementation and on-going support support@sequenceshift.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By SequenceShift
By ConnectPath CX
Top
25
In eCommerce, Contact Center
Top
10
In Masking/Tokenization, Contact Center, eCommerce
Top
10
In Contact Center, eCommerce
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Payment Security Compliance
PCI-DSS compliant solution for handling credit card information in contact center environments
Payment Information Isolation
Captures payment details directly from customer to secure environment, bypassing contact center infrastructure
Payment Gateway Flexibility
Supports multiple payment vendors without vendor lock-in
Interactive Voice Response Integration
Seamless integration with Amazon Connect for self-service payment processing
Secure Payment Routing
Transfers payment information directly to preferred payment provider through secure transmission channels
Payment Masking Technology
Secure payment solution that masks DTMF tones and prevents sensitive payment information from entering contact center environment
Multi-Channel Payment Capture
Supports payment processing across voice, chat, digital wallet, and self-service channels using different capture methods
Speech Recognition Payment Processing
AI-powered speech recognition technology that captures and converts spoken payment digits without exposing sensitive data
Cloud-Native Infrastructure
Fully deployed on Amazon Web Services with global scalability and cloud-native architecture
Compliance Certification
PCI DSS Level 1 certified solution with patented secure technology and annual Attestation of Compliance
Omnichannel Communication
Supports multiple communication channels including voice, email, SMS, text, and agent-to-agent chat
Third-Party System Integration
Provides integration capabilities with Microsoft Teams, Microsoft Dynamics, and Chime SDK for video calls
User Status Synchronization
Enables bi-directional synchronization of user presence between Amazon Connect and Microsoft Teams
Video Call Capabilities
Allows agents to initiate video calls with customers through browser-based links without additional infrastructure
Contact Center Workflow Enhancement
Supports advanced features like holiday schedules, ad-hoc queue closure, disposition codes, and recording retrieval
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
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Standard contract
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Customer reviews
reviewer2799657
Automated payments have increased donor updates and support ongoing donations outside business hours
Reviewed on Jan 27, 2026
Review from a verified AWS customer
What is our primary use case?
Our organization uses the Secure Payments IVR to allow donors to update their payment information within a fully automated system so that they do not need to call during business hours and wait for an agent.
How has it helped my organization?
The Secure Payments IVR enables our organization to collect updated payment information for important situations, such as when credit cards are due to expire, even outside of call center hours and without available agents. To my knowledge, this has greatly improved the number of donors who successfully update their payment information so that their donations will continue after expiration dates have been reached.
What is most valuable?
The Secure Payments IVR is most valuable in allowing our IVR system to collect payment information without any need for an agent. This reduces cost and improves the availability and ease of using our call center for donors.
What needs improvement?
There are no obvious features that need to be added or improved that I can think of.
For how long have I used the solution?
I believe we have used this product for about 2 years, but probably about 6 years or longer for the SequenceShift Payline .
Which solution did I use previously and why did I switch?
Not that I am aware of.
What's my experience with pricing, setup cost, and licensing?
To my knowledge, pricing has been fair for our organization. The pay-as-you-go system is appropriate for our organization.
Which other solutions did I evaluate?
No.
Robert Hollingworth
Phone payments have replaced card machines and now process remote transactions securely
Reviewed on Jan 26, 2026
Review from a verified AWS customer
What is our primary use case?
I use the solution to process payments via the telephone.
How has it helped my organization?
Rather than using handheld card machines, which rely on the customer being present, this application allows our business to securely process payments via a phone call when the customer is away from our physical location.
This has significantly improved payment speeds and flexibility for the customer.
What is most valuable?
The most valuable features are the ease of installation and support.
The interface for managing the payment process is intuitive and easy to use.
What needs improvement?
There is room for improvement in reporting built into the management portion showing logs of payments.
For how long have I used the solution?
I have been using the solution for two years.
Which solution did I use previously and why did I switch?
Previously, we used handheld card machines.
We moved away from these as they required either the customer being present at one of our sites or reading card details over the phone to a person, risking input errors.
What's my experience with pricing, setup cost, and licensing?
The per transaction pricing is transparent.
Which other solutions did I evaluate?
Other options we considered were web-based.
There was nothing comparable that was phone-based.
What other advice do I have?
There was excellent support during implementation and roll out.
It's a simple product that our call handling agents love.