Overview
XCalibur Amazon Connect Dashboard provides visual statistics in real-time and historic for agents, queues and the information can be made available for in depth data analysis. In addition Lake provide Amazon Connect enablement services for standard and complex deployments, including CRM and host integration.
Highlights
- Contact Center Statistics
- Amazon Connect
- Dashboard
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.
Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
Tier 1 | Licence for up to 20 agent and 1 wallboard | $400.00 | - |
Tier 2 | Licence for up to 50 agent | $550.00 | - |
Tier 3 | Licence for up to 100 agent | $700.00 |
Dimension | Cost/unit |
|---|---|
Professional Services starting from | $250.00 |
Custom Support package starting from | $210.00 |
Vendor refund policy
Unused portion of contract
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
24 X 7 X 365 Telephony and online support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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