Sold by: Hyland
Deployed on AWS
Hyland OnBase is a content management product with extensive business system integrations and industry use cases.
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Overview
Hyland OnBase provides a broad spectrum of repeatable and turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, Hyland OnBase offers purpose-built integrations and connectors to core industry LOB systems such as Salesforce, Guidewire, Workday and numerous others, seamlessly supporting your critical business content and processes. With proven industry solutions, Hyland OnBase provides the capability to quickly and intelligently automate your business processes without costly and lengthy custom development and integration processes, so your team can focus on higher value work faster.
Hyland OnBase is a low code platform, enabling IT and business departments to accelerate solution delivery across the enterprise. With best-of-breed features from multichannel capture to workflow automation and RPA, Hyland OnBase speeds up processes and reduces costs while securely supporting your organization's entire information lifecycle.
Learn more at Hyland.com/OnBase.
Highlights
- Purpose-built integrations and connectors with core industry LOBs
- Turn-key industry and departmental solutions
- Low-code platform, scalable for a variety of business use cases
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/36 months |
|---|---|---|
Tier 1 | Up to 50 Standard Users | $333,750.00 |
Tier 2 | 100 Standard Users | $633,750.00 |
Tier 3 | 200 Standard Users | $1,188,750.00 |
Tier 4 | 500 Standard Users | $2,718,750.00 |
Tier 5 | 1000 Standard Users | $5,043,750.00 |
Vendor refund policy
For questions about our refund policy, please contact your Partner or Hyland account representative.
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Delivery details
Software as a Service (SaaS)
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Updated weekly
By Hyland
By NextMatter
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
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AI generated from product descriptions
Enterprise System Integration
Purpose-built integrations and connectors with core industry LOB systems including Salesforce, Guidewire, and Workday
Low-Code Development Platform
Low-code platform enabling IT and business departments to accelerate solution delivery across the enterprise
Business Process Automation
Workflow automation and RPA capabilities to intelligently automate business processes
Content Management
Enterprise content management platform supporting the entire information lifecycle with multichannel capture capabilities
Pre-built Industry Solutions
Turn-key industry and departmental solutions tailored to specific business challenges across various use cases
No-Code and Pro-Code Automation
Combines no-code automation and pro-code builder tools to enable both citizen developers and technical users to create workflows without requiring extensive coding expertise.
Workflow Orchestration Across Multiple Systems
Threads together human, system, and external interactions to create end-to-end workflows that activate systems and engage internal and external participants.
CRM Integration and Native Workflow Management
Enables triggering and managing workflows directly from within CRM systems, allowing representatives to control processes without leaving their primary tools.
Audit Trail and Compliance Readiness
Provides built-in audit-readiness capabilities with durable logging to ensure compliance-relevant workflows run reliably and securely with complete traceability.
Dynamic Process Routing Based on Complexity
Automatically routes simple, repetitive tasks to automation while directing unique, complex cases to expert handlers based on workflow requirements.
Machine Learning-Based Data Extraction
Leverages machine learning algorithms to intelligently extract data from diverse document formats including handwritten forms, PDFs, and low-resolution images with 99% accuracy rates.
Proprietary Model-Based Architecture
Built on a proprietary model-based architecture that reads and understands all forms of content, delivering industry-leading automation rates of 98.5% across enterprise-scale document processing.
Data Validation and Enrichment
Provides data validation and enrichment capabilities to ensure accuracy of extracted information and reduce downstream workflow steps.
Pre-Built and Customizable Workflows
Offers out-of-the-box and customizable tasks, workflows, and connectors that integrate with internal or external systems and applications.
LLM Integration with Governance
Harnesses the power of large language models with built-in auditability, governance, and security controls while processing private enterprise data for generative AI applications.
Standard contract
No
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Customer reviews
Cynthia Mute
Digital workflows have transformed document access and have reduced paper usage and processing time
Reviewed on Mar 15, 2026
Review from a verified AWS customer
What is our primary use case?
My main use case for Hyland OnBase is implementing it as both a simple and complex document management system across many different market segments for the sole purpose of making scanned and virtual documents easily searchable and accessible. The workflow capabilities of the product, as well as the Unity web interface and the ability to seamlessly tie into most third-party applications to allow easy associated information lookups within Hyland OnBase , led to a very dynamic and game-changing product compared to how my organization was previously managing their information.
A specific example of how I have used Hyland OnBase for document management or workflow in my organization is the amazing integration with third-party applications. Being able to get documents and information through email, folder importing, mainframe screens, other applications, and XML/CSV streams was simple, powerful, and effective.
Regarding my main use case, it is very simple, effective, and it just works when it comes to content management systems. We rely on static folder structures for storing information or Excel access tables, which can easily become a mess. With Hyland OnBase, every document is unique, and access can be restricted and audited depending on user permission. It allows for a company to take control of their information and be more productive.
What is most valuable?
The best features Hyland OnBase offers include a powerful admin interface. The Unity application is a work in progress, and Hyland OnBase also has document storage, basic workflow activities, and Hyland OnBase security is top-notch.
Great support channels for resolving application issues is something I would add about the features, along with support for a wide variety of files that can be stored within the product. It is also easy to query the database to pull reports on usage.
Hyland OnBase has positively impacted my organization because we use the system internally to our departments, but it also helps the system by filling out web forms that help us gather information from our employees quickly and more effectively than through email or paper methods. It is also very beneficial because we are able to reduce our paper costs by collecting documents electronically and keeping them electronically through the life cycle of that document. We have increased visibility into where our bottlenecks are for processing documents. It has become easier to identify inefficient processes and pinpoint how to leverage the product to reduce the time and effort needed to process that document.
We can easily retrieve documents that need to be stored long-term, enabling us to reduce our paper by collecting documents electronically and keeping them electronically throughout the life cycle of that document. This has reduced the cost by fifty percent. We have increased visibility into where our bottlenecks are coming from, especially which processes are processing documents.
What needs improvement?
Hyland OnBase can be improved because Report Services is an additional license and should be included with the base product. The reason I take off that one point is that sometimes Report Services is an additional license, and that means extra cost.
For how long have I used the solution?
I have been working in my current field for six years and two months.
What do I think about the stability of the solution?
Hyland OnBase is very stable and I have not experienced any downtime.
What do I think about the scalability of the solution?
Hyland OnBase is very scalable because it can handle my organization's growth effectively.
How are customer service and support?
The customer support for Hyland OnBase is fast and very responsive.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used a different solution which was Microsoft Azure and Document Vantage on Demand.
What was our ROI?
I have seen a great return on investment with Hyland OnBase. We have been able to reduce staff by not needing temps and have achieved a great reduction of space due to not using file cabinets. It is nice to have instant images without getting up and looking for things.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that the price is relatively affordable, but as I mentioned, Report Services is an additional license. That means when I want to use Report Services, I prefer to pay more additional cost for using Report Services.
Which other solutions did I evaluate?
Before choosing Hyland OnBase, I evaluated other options such as Salesforce .com.
What other advice do I have?
My advice for others looking into using Hyland OnBase is that it is more efficient, fast, and easy, making it a great business process management and workflow tool to manage the API. My organizational business areas are able to automate what was once manual tasks by leveraging the ability to define workflows that are congruent to internal business processes. Hence I am able to save a lot of time and cost. I would rate Hyland OnBase a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Abdul_Jabbar
Automated workflows have transformed document handling and support daily approvals and billing
Reviewed on Mar 10, 2026
Review from a verified AWS customer
What is our primary use case?
Hyland OnBase is used across the entirety of the organization in a variety of different ways, and its primary use is as a document storage solution that is used in conjunction with other systems such as our primary EMR, Epic. Along with storage and integration, workflow processing is a major tool used by the organization for all of its departments.
For an example of how my team or department uses Hyland OnBase in our daily work, accounts payable uses it for processing and finalizing payments, and Hyland OnBase is also used for its mass import capabilities such as DIP, COLD, Mailbox Importer, and EDI , especially by outbilling areas to quickly bring in needed documents for the workflows.
Another major use of Hyland OnBase by our organization is that it has found more and more use in new departments to ease workflow, cut down on time, and reduce paper use.
What is most valuable?
The best features Hyland OnBase offers in my experience include being a robust storage solution that integrates well with the Epic solution, allows Unity Forms to be easy to create and use, and has Distribution Services for sending email notifications as reminders.
Out of those features, the workflow engine has made the biggest difference for me because it is excellent for automating approval processes, and we use Hyland OnBase for legal requests, hardware requests, travel requests, corporate credit card requests, and file transfer requests.
WorkView is an incredible module for gathering and displaying summary information, and we utilize it highly in our subsidiary to manage our legal contracts, their financial billing process, and their travel. We also use the Document Import Process coupled with Unity API for writing custom code to automate processes to send and receive data from other systems that are not yet API enabled.
The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours.
I measured the man-hours saved through the tracking of workflows and automation processes.
Additionally, Hyland OnBase has allowed us to move away from moving paper around various departments, providing workflow management to keep approval inside the system and out of the email boxes, eliminating the need for paper storage, and saving storage costs with other vendors.
What needs improvement?
Hyland OnBase could be improved in terms of service support response time.
More timely updates to solution software support documentation also should be improved.
For how long have I used the solution?
I have been using Hyland OnBase for five years and a few months.
What do I think about the stability of the solution?
Hyland OnBase is very stable, with no downtime noticed.
What do I think about the scalability of the solution?
Hyland OnBase is very scalable and grows with my organization's needs.
How are customer service and support?
Customer support for Hyland OnBase is very helpful and supportive.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used Guidewire InsuranceSuite before switching to Hyland OnBase.
What was our ROI?
I have seen a return on investment with Hyland OnBase because it provides a very reliable ECM platform for my organization, helps to remove the dependency on paper files and file folders, saves real estate costs, and facilitates the ability to work from anywhere. It has made same-day processing of all incoming and outgoing documents a reality.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.
Which other solutions did I evaluate?
I evaluated DocuSign before choosing Hyland OnBase.
What other advice do I have?
My advice to others looking into using Hyland OnBase is that it is a highly recommendable tool because it has the ability to ingest documents through multiple methods such as scanning, email, DIP, and web services. It also helps organize and store documents in secure storage with encryption and user role-based access controls, along with the ability to securely deliver documents to internal and external customers.
Hyland OnBase is a great product with a lot of features and flexibility for customization to implement various business needs, making external integration with various business systems easy. Overall, it is a robust solution that can support the demanding usage needs for multiple departments and is very stable, secure, and has been a reliable and easy, scalable solution for our organization.
I found this interview to be well done but suggest trying to be a little faster. I gave this review a rating of 9 out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
reviewer1981395
Seamless data management enhances security while monolithic architecture and reporting need improvements
Reviewed on Mar 27, 2025
Review provided by PeerSpot
What is our primary use case?
I was a vendor managing Hyland OnBase for Hyland, not as a direct user but as a business partner. We managed the solution and were a partner with Hyland.
What is most valuable?
Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality. Furthermore, the solution offers a variety of integrations with other tools, such as Epic in the UK. This integration ensures seamless data access and management. Lastly, Hyland OnBase is available in a desktop version, a cloud version preferred by healthcare teams due to public data requirement, and a mobile version which is akin to healthcare applications like Practo in India. It is widely used in healthcare due to these facets.
What needs improvement?
I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, addressing some concerns. Additionally, there could be more integration points with products Hyland has acquired, such as Alfresco and Nuxeo . Offering a trial version with basic features would allow users to experience the product before purchasing. I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial.
For how long have I used the solution?
I worked with it last year until approximately March 2024.
What do I think about the stability of the solution?
I find Hyland OnBase to be a stable product. I would rate it eight out of ten.
What do I think about the scalability of the solution?
While I believe scalability is achievable due to integration possibilities, it comes at a high cost due to the extensive setup currently required. Transitioning to cloud-based services may reduce these costs in the future.
How are customer service and support?
I find technical support from Hyland to be good. I would rate it eight out of ten.
How was the initial setup?
I found the initial setup to be complex. A trial version with a simpler setup could be beneficial, similar to how games offer a level to try before fully installing.
What's my experience with pricing, setup cost, and licensing?
I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduce costs.
What other advice do I have?
Currently, I find OnBase's architecture adds to the cost, and the setup process is expensive and complex. Additionally, its advantages lie in its security and integration capabilities, although more integration points are needed to incorporate Hyland's acquired products without loss. I would rate the overall solution six out of ten.
reviewer2560407
Streamlined document processes with robust security yet potential for broader integration
Reviewed on Nov 11, 2024
Review provided by PeerSpot
What is our primary use case?
Hyland OnBase was used as our primary document and image repository, and we extensively utilized the workflow module within it. It was used to store all of our customer documents, system-generated reports, operational items we needed, and check images. We built out a workflow module, including one specific for accounts payable.
How has it helped my organization?
Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry.
The application allowed integration of front-end customer onboarding processes to create, route, ingest documents, and route them for approval within the application, enhancing audit traceability.
What is most valuable?
Hyland OnBase offered robust system features ranging from configuring indexing fields to building auto-import routines for regular file imports.
It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them.
The user interface was intuitive, and the product integrated well with other applications like Outlook and Salesforce , enabling easy document indexing and access.
What needs improvement?
We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application. The application could potentially be more open-source, allowing integration with more solutions.
For how long have I used the solution?
I used Hyland OnBase for approximately eight years, starting around 2015.
What do I think about the stability of the solution?
Hyland OnBase was a stable solution that worked effectively for us, providing traceability and data security.
What do I think about the scalability of the solution?
We had an enterprise license, which allowed unlimited users and a number of workflow licenses. We never crossed the threshold of workflow licenses, as the workflow was executed via system licenses, not directly through user licensing.
How are customer service and support?
We primarily worked with Fiserv for technical support and not directly with Hyland. The Fiserv team was helpful, although instances existed where their database was tricky to manage.
Our vendor relationship facilitated integration with our system and offered additional service beyond the Hyland OnBase product.
Which solution did I use previously and why did I switch?
We transitioned from a document image repository to Hyland OnBase.
How was the initial setup?
The initial setup was complex, particularly building a custom accounts payable workflow module. This task was supported and guided by the vendor, Fiserv.
What about the implementation team?
Our implementation was managed by Fiserv, who served as the vendor and reseller, providing key insights and support during the complex integration process.
What's my experience with pricing, setup cost, and licensing?
As we had an enterprise license, we were not limited in terms of user access. We also paid for workflow licenses, which allowed up to 250 concurrent users.
Which other solutions did I evaluate?
Alfresco was an alternative used within the organization, but I only engaged with it as a generic user.
What other advice do I have?
Hyland OnBase appeared more robust compared to Alfresco , but this perception might be influenced by deployment and configuration differences. Users appreciated the user interface and extensive integration capabilities.
I'd rate the solution eight out of ten.
Maria Galindo
An excellent and robust platform, capable of adapting to different business cases. It remains at the forefront of technology.
Reviewed on Sep 10, 2024
Review provided by PeerSpot
What is our primary use case?
We use the solution for document management and process management.
How has it helped my organization?
The solution interconnects areas and allows for real-time information.
What is most valuable?
The solution's most valuable features are integration and flexibility. Allows you to manage all types of organizational information content
What needs improvement?
The solution’s initial setup is a little complex. The look and feel need improvement as well.
For how long have I used the solution?
I have been using Hyland OnBase for eight years.
What do I think about the stability of the solution?
Th stability is okay.
What do I think about the scalability of the solution?
The solution’s scalability is excellent. Around 80 users are using the solution in our organization.
How are customer service and support?
The technical support team takes time to resolve a ticket.
Which solution did I use previously and why did I switch?
We previously used SharePoint and knowledge tree. We switched to Hyland OnBase because SharePoint doesn't provide much flexibility.
How was the initial setup?
The solution’s initial setup is a little complex. The deployment took around six months. Three people, including an administrator, were involved in the solution's deployment. The solution is deployed on the Hyland cloud.
What about the implementation team?
A vendor team implemented the solution and I would rate them an eight.
What's my experience with pricing, setup cost, and licensing?
The solution costs around $5,000 per month. It is very relative.
Which other solutions did I evaluate?
I valuated other options.
What other advice do I have?
The solution helps with compliance and data security. I would recommend the solution to other users because of its stability, flexibility, and security.
Overall, I rate the solution an eight out of ten.