Sold by: Centrical
Improve agents experience and productivity with Centrical for Amazon Connect
Overview
Centrical for Amazon Connect provides an employee-centric contact center experience to boost agent performance and engagement and empower managers to provide targeted support to their teams. The solution leverages metrics from Amazon Connect, Contact Lens, and other mission-critical contact center applications (e.g., WFM, CRM, CSAT Surveys) to align agents to their goals and guide their success by triggering real-time feedback, personalized performance-based microlearning, and AI-driven coaching. A gamified user experience drives engagement and motivation to support continuous performance improvement.
For custom pricing, EULA, or a private contract, please contact AWS-Marketplace@centrical.com
Highlights
- BOOST PERFORMANCE
- INCREASE ENGAGEMENT
- EMPOWER MANAGERS
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/12 months |
|---|---|---|
Standard Plan | Centrical Platform - 300 users/year | $74,500.00 |
Vendor refund policy
Centrical does not currently offer refunds.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Contact our knowledgable Support Engineers via our service desk or email.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
cfxCloud Data-centric AIOps
By CloudFabrix
cfxCloud Data-centric AIOps is a managed service that provides 1) Alert Noise Reduction 2) Service Incident Management 3) Composable Analytics and Anomaly Detection on our patent-pending Robotic Data Automation Fabric Data Integration and Data Automation Platform.
CloudHesive MediaBox is a tool developed entirely on AWS that allows you to manage your media workflows easily and with the ability to add “custom developed modules”
A Zero Code SCM Solutions platform with precomposed customizable data models, command centers, procurement, supplier collaboration, "Appointment, yard & dock", "Assets, material & inventory", logistics & fulfillment, & "Retail-CPG-Manufacturing" AI solutions.
Programme Management
By Mozaic Services
This service is a Digital Product and Service Delivery (DPSD) enabler. As a specialist change management consultancy, Mozaic employs numerous senior, experienced Programme Management Consultants; via this service they can be deployed to successfully manage your complex programmes within the Public Sector.
Customer reviews
Enrique H.
Real time feedback provided by this tool significantly boosts our workplace
Reviewed on Oct 31, 2024
Review provided by G2
What do you like best about the product?
What I have really found interesting about Centrical is how it brings in the aspect of game in work places making work environment more productive. It defines achievable, individual targeted objectives and has immediate feedback to prevent the group from straying off course. It also links smoothly with our CRM, which makes it easy to monitor the performance. I also like how simple it is to go into the different dashboards to get a snapshot of team or individual performance.
What do you dislike about the product?
Since Centrical offers pretty much everything for interactive and engaging employee training, it may at times be confusing to decide where to start. Altogether, the gamification is rather great, though it could be too much for an employee who hasn’t encountered this sort of system. This learning curve comes when interacting with other programs and it can sometimes be a little slow before getting all the software as you wish. Lastly, the reporting features semi strong which makes it difficult to filter data displays.
What problems is the product solving and how is that benefiting you?
Addressing the problem of disengagement in the working of an organization, Centrical provides timely performance feedback and reward, this enhances the motivation level. This has intervened positively on increased personal efficiency and group functioning by replacing mundane tasks with what seems like competitions. The positive aspect of such feedback is the opportunity to receive it in an instant coupled with the individual goals set for an employee. Specifically, it enhanced communication and links between individual output and organizational goals, which enhances performance management.
Leave a comment0 comments
Marina L.
We significantly boosted employee engagement through gamification
Reviewed on Sep 21, 2024
Review provided by G2
What do you like best about the product?
The gamification strategy that Centrical uses to improve the employee engagement impressed me most about this company. We can set individual goals unique to the group and can track them in an interesting manner which keeps the individuals motivated. The seamless integration with our CRM and HR systems makes it easy to set and monitor goals. The real time feedback mechanism has been very helpful as it has helped us increase productivity and has kept the team’s morale high.
What do you dislike about the product?
My least preferred feature of the Centrical application is that it takes quite some time and a lot of effort to set up and configure to cater to the peculiar needs of a business. It has had the flexibility advantage but customization of the application had not been as easy as we had estimated and needed more assistance. Further, some of the employees initially felt that inclusion of so many games like was a little disruptive and this affected their performance before they became used to it.
What problems is the product solving and how is that benefiting you?
As such, Centrical addresses the problem of failure in employee engagement through the application of performance management gamification. This means that is enables the establishment of specific objectives and achievement follow up in an encouraging fashion. It has speed up our review process and improved the morale and productivity of our workforce. The reported feedback as well as the rewarding functionalities have helped to enhance engagement as well as productivity in the teams.
Staffing and Recruiting
The Most Helpful Gamification Software for Employees.
Reviewed on Sep 02, 2024
Review provided by G2
What do you like best about the product?
I liked Centrical, a wonderful gamification software for employees. It engages both managers and employees to work as a team. This software helps us with our company goals as well as my personal.
What do you dislike about the product?
So far, I don't have any dislikes in Centrical.
What problems is the product solving and how is that benefiting you?
Centrical has provided good Quality Assurance, Gamification, and Sales Gamification.
Staffing and Recruiting
Review for the Centrical Gamification Software
Reviewed on Sep 02, 2024
Review provided by G2
What do you like best about the product?
I use Centrical to improve my work. I love this gamification feature and received many rewards and points that motivate me to work without any struggle or pressure, which creates a great impact in our workplace. It helps us to upgrade my professional growth as well as the company's growth.
What do you dislike about the product?
There are no dislikes about Centrical. I love this Centrical software.
What problems is the product solving and how is that benefiting you?
Centrical helps us improve our skills by learning management software in a different way. This software offers great gamification features and it helps in managing employee performance and rewards our work performance. Centrical's security features are very helpful.
Thulasi S.
Uses of Centrical Software!
Reviewed on Aug 30, 2024
Review provided by G2
What do you like best about the product?
The best part of Centrical Software is their gamified feature for employees. I love this gamification feature, it engages the employees and helps me to work the assigned task in a positive and happy way. It promotes our level and motivates employees.
What do you dislike about the product?
No dislikes about Centrical Software, their features are good.
What problems is the product solving and how is that benefiting you?
Centrical helps to grow the business by motivating the employees and by providing best gamification and employment related activities to work fast and easier way.