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Amazing tool with amazing results
What do you like best about the product?
This tool was the best onboarding tool and continuing education tool I've ever used.
What do you dislike about the product?
It would have been nice to update the user interface to make it more modern.
What problems is the product solving and how is that benefiting you?
Automating the onboarding process and helping with engagement for continued learning.
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Staff Empowerment
What do you like best about the product?
I have been working with Centrical for over a year now, and work on implementing a brand new narritve. The customer & techinical support that they provided during the process was fantastic. I was not part of the original team implementing gameON but from my experience, it was fast, informed, targeted and made it fit for purpose for my business. Centrical is a easy platform for staff to utilise and with the number of features it provides, it creates the perfect balance between work, reward & recognition. We have seen a huge increase in engagement, recognitions and success by creating a targeted approach on how we embed and track KPI's. We have tapped into various products they offer to increase staff empowerment to take control of their training and embedment and upskill themselves. Leaders found the ease of integrating thei coaching opportunities into the platform by creating specific missions, and our onboarding managers have promoted the use of evaluations during the probation period.
What do you dislike about the product?
Overall there is not much I dislike, however I would like to see more products relating to the simulations.
What problems is the product solving and how is that benefiting you?
They are providing valuable support in helping us solve the problem on a more interactive learning and embedment. We wanted to explore various way of learning and embedment material while going through strict legislative changes and business changes. With the business changes, there are significant changes that requires regular control check which the analytics platform provides us with all the insights we require. We are able to pulse check throughout the changes and have leaders and the business have a proactive approach to any issues that might arise. It provides us the opportunity to ensure our people increase their risk maturity.
With all the work Centrical has supported, and the use of the platform, we have seen gameON assist in teh reduction of AHT, Increase in Recognition and an overall increase in closing the risk gap at an early stage.
With all the work Centrical has supported, and the use of the platform, we have seen gameON assist in teh reduction of AHT, Increase in Recognition and an overall increase in closing the risk gap at an early stage.
Great software, great company
What do you like best about the product?
Centrical is a fantastic platform for providing real-time recognition and reward to employees. The software allows you to gamify performance management, motiviate people to learn and open up new avenues for communication. We love the shop, it creates a real buzz in the office when people can spend their rewards on things they want.
The Centrical team are wonderful too. They're very supportive not just through rollout, they stick around and are proactively engaged throughout.
The Centrical team are wonderful too. They're very supportive not just through rollout, they stick around and are proactively engaged throughout.
What do you dislike about the product?
I don't think there is anything I dislike about the software or the service.
What problems is the product solving and how is that benefiting you?
Centrical give frontline colleagues and easy to understand dashboard which displays their performance and rewards them for what they do. So much easier than snipping reports and writing emails. It allows the agent to be proactive. The software also allows us to move quality performance into the same space as we are using to track customer outcome performance.
The shop allows us to provide a space colleagues choose their reward which is hugely motivational. In addition, being a system colleagues log into daily, it allows us to put learning in front of them without the need for moving to another platform.
The shop allows us to provide a space colleagues choose their reward which is hugely motivational. In addition, being a system colleagues log into daily, it allows us to put learning in front of them without the need for moving to another platform.
Most compatibility
What do you like best about the product?
As a game admin, I need to create content. When a new idea clicked, I swiftly open the admin tool to make a draft or even create a complete content via my phone or tablet on the go. This gives me full freedom to implement and test my ideas without being in front of my computer which makes my work and personal life balanced. I would appreciate the device compatibility Centrical gave to explore and grow our ideas into action.
What do you dislike about the product?
As a content developer, we love to have more fun templates to create quizzes to make the learning more fun. Example: a quiz with a Halloween background which can be used to take knowledge check and make the users to enjoy graphics and boost their adrenaline to choose the right answer.
What problems is the product solving and how is that benefiting you?
Centrical makes our job easier to find the micro level learnings taken by the users. For example: By using the analytics, we can explore the key area of improvement of the individual user to train and give feedback or coach them on specific topic instead of walking them through all topics.
The only tool you need for a great Gamification Solution
What do you like best about the product?
Since the beggining it has been intuitive and easy to use, when you get familiar with the menus. The implementation was done in a couple of months with their help and from there we added more activites to integrate the tool even more to the daily work tasks. What I liked the most is the number of features available as well as the new ones that are being added constantly. In case you have an issue, the Support center is fast to solve it any ticket. Our employees use it every day and they are really happy about it.
What do you dislike about the product?
There is no major issues that we can complain about to be honest, just a few details like the chance the access ourselves the avatar shop or having more mini-games available that we can offer in the missions available. Maybe being able to tweak the homepage and create our own interactives narratives but that is something that requires not only to program them but create a program that let's you program them, so it is understandable.
What problems is the product solving and how is that benefiting you?
This tool is helping us creating tailored micro-learning content that we can apply by segments following different criteria, as well as offer other content for everyone in the game. We also use it as a KPI database for all advisors, they have their numbers updated every day, they earn points from them and go through the narratives while earing different currencies exchangable for real items. Overall is a major tool for Engagement for us.
Centrical employees are very helpful and supportive
What do you like best about the product?
I like the gamification features on centrical
What do you dislike about the product?
Try to make it a little easier to upload content
What problems is the product solving and how is that benefiting you?
They are providing agents with a tool to track their stats, motivate their agents to do better and work towards the company's goals in a fun way
Connecting teams, learning and KPIs
What do you like best about the product?
In an era with lots of information, Centrical creates a way of learning in a smart way: micro-learning. Plus, you immediately see your award received for your efforst by receiving points, badges etc.
I also like the way it helps connecting people. It's an interactive platform, so adapted to the 2023 technology and still preserves a human touch: for it to work, all teams have to come together: operational, training, quality, HR. This creates a sense of belonging, understanding how everything connects and why everybody's piece of work matters. It encourages communication that we once had when we used to work side by side.
I also like the way it helps connecting people. It's an interactive platform, so adapted to the 2023 technology and still preserves a human touch: for it to work, all teams have to come together: operational, training, quality, HR. This creates a sense of belonging, understanding how everything connects and why everybody's piece of work matters. It encourages communication that we once had when we used to work side by side.
What do you dislike about the product?
The Analytics side is a bit more difficult to work with: it takes a bit too much time to load and I feel the need to simplify it somehow.
What problems is the product solving and how is that benefiting you?
Right now, we are exciting to test the new QA features. It helps us in terms of combining training and QA. Also, putting together all the links for resources and support in the admin panel was one of the best ideas! I didn't even know actually how much I would love this. I also like the interface of Centrical KPIs, intuitive and easier to user as well as the Badge improved interface that offers much more clarity and easy use.
Easy and friendly set up.
What do you like best about the product?
It's very easy to create KPIs and assign them to users. Also is easy the users creation into the platform.
What do you dislike about the product?
It can turn a little bit confusing at the moment of creating campaigns.
What problems is the product solving and how is that benefiting you?
Improving the KPIs to ensure quality.
It has been great, not only working with the interface, but working with the team has been amazing!
What do you like best about the product?
The support from the team, specially from Sierra Bromley which is always there for us. The platform is extremely easy to use, and is always working as expected.
What do you dislike about the product?
The only downsides I can think about is the fact that most of the reports are static and does not allow much room to play with the data as needed (custom reports will increase our monthly bill and would still only be static), as well as the fact that we cannot process username changes which is tedious having to wait sometimes even a week to have someone's user updatesd.
What problems is the product solving and how is that benefiting you?
It is very beneficial to have a warehousing tool that acts at the same time as the user interface, showcasing the data to all users on a very digestable way, and promoting self-awarness and of course adding the gamification to the platform increases the employee engagement and satisfaction with the company tools.
Efficient
What do you like best about the product?
I like the user-friendly nature of Centrical, as it is easy to brief new users.
What do you dislike about the product?
I do not like when Centrical does not allow me to add a mission due to technical glitches.
What problems is the product solving and how is that benefiting you?
I do not have to email keeping a number of people in CC. Instead I can just add a mission, select a campaign and that's it.
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