Overview
Deliver exceptional customer support with Deskpro's flexible and dynamic helpdesk software. Our self-hosted On-Premise deployment let you run a powerful helpdesk with full control over security, privacy and compliance; be in charge of your own data whilst providing the best support possible.
Multi-channel helpdesk solution that boasts numerous features and intelligent automations that triage, categorize and store ticketing information to help you communicate with your customers with ease.
You're in charge of your data storage, backups, access and more, meet essential security and data compliancies to enable your business to run on a secure helpdesk environment.
Integrate your helpdesk with 1000s of built-in apps for infinite possibilities and automate helpdesk tasks using Deskpro's full REST API.
Highlights
- Multi-channel helpdesk solution that boasts numerous features and intelligent automations that triage, categorize and store ticketing information to help you communicate with your customers with ease.
- You're in charge of your data storage, backups, access and more, meet essential security and data compliancies to enable your business to run on a secure helpdesk environment.
- Integrate your helpdesk with 1000s of built-in apps for infinite possibilities and automate helpdesk tasks using Deskpro's full REST API.
Details
Pricing
Additional AWS infrastructure costs
Type | Cost |
|---|---|
EBS General Purpose SSD (gp2) volumes | $0.10/per GB/month of provisioned storage |
Vendor refund policy
no refunds
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
On-Premise Controller Release 2.16.3
Visit https://support.deskpro.com/en-US/news for release notes.
Additional details
Usage instructions
System requirements
A minimum of 2 CPUs with 4 GB RAM is required. 4 CPUs with 8 GB RAM is recommended.
Accessing the web UI
After the VM has been created, you will have 30 minutes to access the login page and set a master password which you can then use going forwards to access the OPC. You can access this page by visiting your server at: https://your_vm_public_ipv4
Please note that the SSL certificate warnings are expected as the OPC installs a self-signed certificate during setup to allow access via HTTPS.
Once you have registered your master password, you will then be logged into the OPC where you can follow the instructions to create your new helpdesk.
If for any reason you are unable to access the login page within the 30 minute window from installation, you will need to log in to the server in order to access the management interface.
Login with: ssh deskpro_admin@your_vm_public_ipv4
From there you can run the following command to create a new session: opc session
Open the link in your browser and follow the instructions to create your new helpdesk.
Additional help
Not all functionality is available via the web UI. Visit https://support.deskpro.com/en/guides/opc for more information and usage instructions for both the web UI and opc command line utility.
Visit https://support.deskpro.com/en/guides/admin-guide and https://support.deskpro.com/en/guides/agent-guide-1 for guides on using Deskpro helpdesk instances as an admin and agent user respectively.
Resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Using Deskpro as a Brand & Marketing Manager for setting up and filtering Marketing enquiries.
UK based startup first helpdesk purchase
Brilliant onboarding from the team get us set for success early doors.
The ability for growth that Deskpro provides with flexible pricing allows us to adjust as we scale our business better than companies that tie us in with lengthy contracts.
One final positive is the team have loved the demo videos to help get us up to speed so keep them coming!!