MSP360 Backup Ultimate Edition

What do you like best about the product?

I like MSP360 Managed Backup because it strikes a great balance between simplicity, cost, and reliability. The platform is very easy to set up and manage, making day-to-day backup tasks straightforward without a lot of overhead. It’s also a cost‑effective solution, particularly for MSP environments where scaling needs to stay affordable.
Most importantly, it’s reliable — backups run consistently, and restores work when you need them. On top of that, their support is excellent; when you do need help, it’s responsive and genuinely useful. Overall, it’s a solid, no-fuss backup solution that does exactly what it’s supposed to do.

What do you dislike about the product?

One downside to MSP360 Managed Backup is that it doesn’t offer the same level of granular control over backup settings as some other, more advanced platforms. For users who want to fine-tune every aspect of their backup jobs, policies, and retention rules, this can feel a bit limited.
That said, this isn’t necessarily a bad thing. The more streamlined approach reduces complexity and makes the platform much easier to manage on a day-to-day basis. In many cases, having fewer overly technical options actually helps avoid misconfiguration and keeps things running smoothly, which can be a big advantage in busy MSP environments.

What problems is the product solving and how is that benefiting you?

MSP360 Backup solves the problem of delivering a modern, reliable backup solution without the high costs and operational overhead that often come with more complex platforms. Many traditional backup systems require significant investment in both licensing and ongoing management, which can be difficult to justify for clients.
By being more cost-effective, MSP360 allows us to provide a robust backup solution at a lower price point. This makes it much easier to position to clients, as they’re getting a modern, professional-grade service without feeling like they’re overpaying. In turn, that helps improve client satisfaction and makes backup an easier conversation commercially.
It also significantly reduces the amount of upkeep required. Unlike other platforms that need frequent tuning, maintenance, or infrastructure management, MSP360 is fairly low-maintenance. This means less time spent managing the backup environment and more time focusing on other areas of support, while still having confidence that backups are running as expected.

What do you like best about the product?

It was okay for backups but was confusing, and files were unmanageable as it had a different storage upload mechanism

What do you dislike about the product?

It was buggy and unreliable and hence changed the name from cloudberry backup. Integrations were also finicky

What problems is the product solving and how is that benefiting you?

Backup to multiple cloud providers

What do you like best about the product?

I love the ease of setup with MSP360 Backup; The visual feedback feature really stands out for me, as it allows me to see which files are being processed and the status of each file. This feature, along with the prompts via popup windows, gives me control over how my files are managed. I'm also happy that MSP360 Backup provides a secure place to store my personal files, both locally, on my NAS, and in the cloud, ensuring file protection. Overall, I am very satisfied with MSP360 Backup, and I haven't noticed any problems. A few problems were encountered during setup, and the support team was instrumental in solving the issues. They responded within 24 hours and always had an available solution. I will stick with this product because (1) it is an extremely valuable product and (2) the support team was always there for me. Kudos.

What do you dislike about the product?

I have nothing negative to say regarding the product.

What problems is the product solving and how is that benefiting you?

I use MSP360 Backup for hybrid backup of server files, providing a secure storage place via local NAS and cloud for protection. I like the ease of setup and visual feedback, with prompts and popups showing file processing status, making everything clear and straightforward.

What do you like best about the product?

It's great that you can use their free version with limitations, but even then the limitation are minimal depending on what you want to do with their backup tool. I have used the free version for over a year and now want more capabilities, so I am subscribing to their yearly plan.

What do you dislike about the product?

Some of the wording and setup is a bit different than your standard backup software, but after an hour of setting things up, understanding how AWS Glacier works etc. it's very simple to setup and it just runs at the schedule you defined.

What problems is the product solving and how is that benefiting you?

Using MSP allows me to ditch my old backup software as it didn't support cloud destinations, that's where MSP shines, I can backup to my external USB drives and also keep a backup copy in AWS Glacier in case a catastrophic event occurred and lost my on prem backups, I have a secure cloud backup to restore from.

What do you like best about the product?

Ease of use, understandable GUI, very relliable. Pricing is reasonable enough that a subscription was purchased rather than depending on freeware.

What do you dislike about the product?

I have not encountered a bad side to MSP360 yet.

What problems is the product solving and how is that benefiting you?

The Windows 11 native backup utility has been failing multiple times (probably, from what I've read, an issue with an April update) and MSP360 enabled me to complete a backup.