Sold by: Sixbell
Deployed on AWS
VOC Analytics SmartVOC AI analyzes unstructured data using Generative AI, delivering 100% visibility into customer interactions. It enhances the customer experience and drives revenue growth across communication channels through intelligent, AI powered solutions that optimize service quality, customization, and operational efficiency.
Overview
VOC Analytics SmartVOC AI is an expert solution in handling and analyzing unstructured data, designed to capture, interpret, and transform the full scope of customer and company interactions into strategic and actionable information. It incorporates Generative Artificial Intelligence technology, enabling the enrichment of objective analysis with an advanced subjective layer, thereby achieving a comprehensive understanding of customer behavior and emotions. This allows for 100% automated analysis of each interaction, without relying on sampling or manual listening. This solution helps enhance the customer experience by automatically identifying contact reasons, emotions, friction points, and areas for improvement and optimizing service flows, increasing operational efficiency, and strengthening customer loyalty. In addition, it empowers sales and collections areas by providing insights that enable personalized strategies, improve management effectiveness, and ultimately increase revenue. Finally, SmartVOC allows for up to 100% automation of quality monitoring, reducing the operational burden of traditional evaluation methods, accelerating decision making, and enabling continuous improvement through early deviation detection dashboards.
Highlights
- Full Interaction Analysis: Transforms unstructured data into strategic and actionable insights. Integrated Generative AI: Combines objective and subjective analysis for a complete understanding of the customer.
- 100% Automated Coverage: No sampling or manual listening analyzes every customer interaction. Enhances Customer Experience: Identifies reasons for contact, emotions, and friction points to optimize journeys and boost loyalty.
- Drives Sales & Collections: Delivers insights that enable personalized strategies and revenue growth. Fully Automated Quality Monitoring: Replaces manual evaluation with smart dashboards and early deviation detection.
Details
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Deployed on AWS
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Pricing
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Dimension | Description | Cost/month |
|---|---|---|
VOC INTER T1 | 20 K Supported Digital Interactions | $560.00 |
VOC INTER T2 | 1 Supported Digital Channel (Whastapp, Web chat, SMS, etc) | $1,000.00 |
VOC BST TXT BASE | CX Improvment, Collection , Sales or Automated Quality for interactions | $1,300.00 |
VOC GENAI USECASE | 5 fields included | $650.00 |
VOC HTM T1 | 1 K hours of audio transcription | $800.00 |
VOC BST VOZ BASE | CX Improvment, Collection , Sales or Automated Quality on Voice | $3,500.00 |
Dimensions summary
You build this contract from separate usage units that combine to fit your operation. Two units scale digital analytics: one counts supported digital interactions in blocks of 20,000, the other adds one digital channel such as WhatsApp, web chat, or SMS. One unit covers audio transcription in blocks of 1,000 hours. Text and voice analysis are priced as separate base units, each focused on CX improvement, collection, sales, or automated quality. A generative AI use case unit includes 5 fields. You add quantities of each unit as your volume and channel needs grow.
Top-of-mind questions for buyers
The VOC INTER T1 unit covers a block of 20,000 supported digital interactions. Each interaction is a conversation processed by the analytics, drawn from voice or text sources. The VOC INTER T2 unit is separate and enables one digital channel, such as WhatsApp, web chat, or SMS.
Text and voice analysis are priced as separate base units. The VOC BST TXT BASE unit covers text interactions; the VOC BST VOZ BASE unit covers voice. Both focus on CX improvement, collection, sales, or automated quality. You add each unit only for the channels you analyze, so they bill independently.
The VOC HTM T1 unit covers 1,000 hours of audio transcription, converting recorded calls into text for analysis. Add more blocks as your audio volume grows. The VOC GENAI USECASE unit includes 5 fields and applies generative AI to turn conversations into findings you can act on.
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