Sold by: Amdocs
OpsAiAgent is Amdocs' agentic-AI platform that ships purpose built personas Store Genie for retail associates, L1/L2 Ops Agent for IT/network operations, and Contact Center Agent for customer care reps to automate frontline tasks, accelerate resolutions and lift CX.
Overview
OpsAiAgent is Amdocs' multi-persona agentic AI platform that puts a domain-trained AI co-worker next to every frontline employee. Built on AWS Bedrock and Amazon Bedrock AgentCore, it combines large language models, retrieval-augmented generation and a secure tool use layer that connects to telco BSS/OSS, retail POS, ITSM, CRM and knowledge bases.
Personas available out of the box:
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Store Genie an in-store retail assistant for telco/retail store associates. Looks up plans, devices, stock and customer accounts; recommends next-best offers; guides associates through SIM swaps, upgrades, returns and onboarding; cuts handle time and trains new hires faster.
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L1/L2 Ops Agent an IT/Network operations co-pilot for NOC, SRE and L1/L2 support engineers. Triages alerts, runs diagnostic playbooks, correlates incidents across observability stacks, drafts RCAs and proposes remediations with human-in-the-loop guardrails for any write actions.
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Contact Center Agent a real-time assistant for call-center reps and a self-service voice/chat agent for end customers. Surfaces account context, suggests responses, automates after-call wrap-up, and resolves Tier-0/Tier-1 queries autonomously with safe escalation to a human.
Who benefits: CSPs, retailers, BPOs and large enterprises that run physical stores, network operations centers, or contact centers and want to deploy domain aware AI agents without building the agent stack themselves.
Customer pain solved: high handle time and training cost in stores, alert fatigue and slow MTTR in ops, expensive call-center deflection and inconsistent CX.
OpsAiAgent ships pre trained personas, telco grade integrations and AWS native deployment so customers go live in weeks, not quarters.
Highlights
- Multi-persona out of the box one platform delivers Store Genie (retail), L1/L2 Ops Agent (IT/network ops) and Contact Center Agent (customer care). Buy once, deploy across the front office and back office.
- Telco-grade and integration ready pre-built connectors to Amdocs CES/CRM, ServiceNow, Salesforce, Genesys, NICE, Zendesk and major OSS/observability stacks; deploy in weeks, not quarters.
- AWS-native and enterprise-secure built on Amazon Bedrock and Bedrock AgentCore with private VPC isolation, customer-managed KMS, full audit trails and human-in-the-loop guardrails for every write action.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Private Offer | Contact Us | $1.00 |
Vendor refund policy
No refunds
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Support: opsaiagent-support@amdocs.com | 24x7 follow-the-sun support included with every subscription tier.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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