Sold by: Amdocs
AWS Free Tier
Amdocs agentic AI solution empowers communications service providers to accelerate innovation and deliver seamless, personalized customer experiences by leveraging a modular, production-grade framework built for Telco environments. Fully integrated with AWS-native infrastructure, the platform supports diverse AI models, enabling rapid deployment and orchestration of telco-specific agents to drive operational efficiency and business agility on AWS.
3.8
Overview
The AI Concierge by Amdocs provides the following modular capabilities and frameworks:
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Agentic Contact Center: AI-driven customer care for voice, chat, email, and digital channels, powered by Amazon Connect and Bedrock AgentCore.
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Telco-Specialized Agents: Agents trained on telecom journeys, BSS/OSS integration, and domain logic, enabling proactive resolution of complex inquiries and automation of workflows.
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Secure and Scalable: Hosted on AWS, with enterprise-grade security, global-scale infrastructure, and support for regulated, latency-sensitive deployments via AWS Regions or AI Factories in telco data centers.
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Enable AI as a Service for B2B clients, driving new revenue streams
CSPs will enjoy the following business benefits from this solution:
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Rapid Time-to-Value: Pre-built agent libraries and insights accelerate deployment, reducing engineering overhead and enabling CSPs to focus on business outcomes.
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Lower cost-to-serve through higher containment and automation.
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Improved NPS or CSAT scores via faster, more accurate issue resolution.
Highlights
- Reduced average handle time (AHT) and billing inquiry durations.
- Elastic, global-scale AI deployment with flexible integration options.
Details
Sold by
Delivery method
Deployed on AWS
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Introducing multi-product solutions
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Features and programs
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Pricing
This product is available free of charge. Free subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Vendor refund policy
No refund
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Telecommunications
Does almost everything
Reviewed on Mar 17, 2022
Review provided by G2
What do you like best about the product?
Amdocs customer experience suite / amdocs on general just about does it all! You can easily branch out with their product offering to meet the needs of your evolving business
What do you dislike about the product?
Because of the breadth of offerings, it can sometimes be confusing to understand all the capabilities and maximize them on a small team. Additionally cost too support all of this is high
What problems is the product solving and how is that benefiting you?
Ability to share content to our customers that would otherwise be challenging to access and publish
Recommendations to others considering the product:
Consider all your use cases upfront in order to do cost/benefit on pricing
Telecommunications
Modern billing system
Reviewed on Dec 22, 2020
Review provided by G2
What do you like best about the product?
The look of AMDOCS is much more modern. I have used CSG in the past and AMDOCS definitely looks better.
Because AMDOCS looks more modern it is also easier to use. I have used CSG for over a year and was always confused with its interactions. AMDOCS came more naturally to me and I enjoy using it more than CSG, even though I needed to adapt to a new billing system.
Because AMDOCS looks more modern it is also easier to use. I have used CSG for over a year and was always confused with its interactions. AMDOCS came more naturally to me and I enjoy using it more than CSG, even though I needed to adapt to a new billing system.
What do you dislike about the product?
At times it requires you to input more than 1 piece of information even though the piece of information is unique. This might be only my company's version though.
What problems is the product solving and how is that benefiting you?
I am looking up different accounts. The benefits are that AMDOCS is easier on the eyes and easy to use once you get used to it.