Amazon Connect Accelerator

Amazon Connect Accelerator is designed as a single solution that can get you up and running with Amazon Connect in weeks – or even, if you have all the information in place, days.

It consists of standard components, which provide the essential cloud contact centre functionality, plus a choice of straightforward bundles based on your expected interaction volumes.

As standard, Amazon Connect Acceleratorincludes:

• Voice / Digital / Omnichannel options - pick a bundle that suits you
• Fully configured queue and routing logic to optimise your interaction handling
• Call or interaction recording and storage - for compliance and customer insight
• Intutive agent and supervisor desktop using AWS accredited Omningage
• Reporting engine with standard report available ‘out of the box’

We provide full implementation, training for supervisors, IT teams and frontline advisors, and ongoing support from our 24x7 service desk to help you make the most of the Amazon Connect suite.

Like all our managed services, Amazon Connect Accelerator is backed by robust Service Level Agreements – but our approach is built around proactive monitoring, which means we investigate at the first hint of a drop in performance, well before service levels are breached. 95% of issues are resolved before customers even notice them.

Pricing is based on a single upfront payment for implementation and handover followed by predictable monthly charges, depending on the bundle you choose.