Sold by: Pronetx
The CxPortal is an intuitive platform that streamlines Amazon Connect contact center management by consolidating essential functions like configuration, routing, permissions, and analytics into one seamless interface. It's an administrative console built on deep Connect expertise, enabling both technical and business teams to efficiently create and manage queues, prompts, and other critical features through powerful tools including proficiency-based routing and change request processes. The platform enhances operational visibility through targeted analytics while maintaining security through role-based access controls, helping teams deliver exceptional customer service at every touchpoint.
Overview
CxPortal: Transforming Contact Center Management for Amazon Connect, the CxPortal represents the pinnacle of contact center management technology, bringing together our extensive Connect and CX domain expertise into a seamless, intuitive platform.
This comprehensive solution consolidates the essential functions that contact center teams need daily, from configuration and routing to permissions and analytics, into a single, user-friendly interface that simplifies even the most complex management tasks. At its core, the CxPortal empowers teams to work more efficiently through streamlined workflows. Users can easily manage Connect instances, handle phone number configuration, create and test prompts, set queue availability parameters, and control hours of operation (HOOPs) all from one centralized location. The platform's proficiency-based routing capabilities ensure that customer contacts are matched with the best-qualified available agents, enhancing service quality and customer satisfaction.Beyond day-to-day operations, the CxPortal provides powerful tools for maintaining operational excellence. Teams can track issues, update configurations and monitor change requests that require approval before implementation. The platform's audit logs offer comprehensive visibility into system events, while the Amazon Connect Global Resiliency features ensure business continuity during regional outages.
By transforming how teams manage customer experience technology, the CxPortal helps organizations deliver exceptional service at every touchpoint. Whether through its targeted analytics providing actionable insights or its intuitive design built for real-world contact center challenges, this solution makes complex tasks simple and gives teams the tools they need to succeed in today's demanding customer service environment by working smarter, not harder.
Highlights
- Intuitive Portal for Simplified Management of Amazon Connect | Transform your contact center with our CxPortal, a streamlined interface that consolidates configuration, routing, permissions, and analytics into one platform. Built on deep Connect expertise, this solution enables teams to efficiently create, test, and implement features while gaining visibility across operations. Experience workflows designed for real contact center maintenance and challenges.
Details
Sold by
Categories
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
CxPortal Team Subscription | CxPortal Per User subscription | $150.00 |
CxPortal Pro Subscription | CxPortal Pro - Instance Based Subscription | $2,500.00 |
Dimensions summary
CxPortal offers two contract subscription options that scale differently. The CxPortal Team Subscription bills per user, so your cost grows with the number of people you add. The CxPortal Pro Subscription bills per instance, so your cost is tied to deployed instances rather than headcount. You choose the option that matches how you want pricing to scale — by team size or by instance count. Both are contract-based subscriptions for managing your Amazon Connect contact center environment.
Top-of-mind questions for buyers
You are billed per individual person who accesses the portal. Each user account counts as one unit. Your cost grows as you add contact center agents, supervisors, or executives who use the portal daily.
You are billed per deployed instance rather than per person. Each instance you run counts as one unit. Any number of people can use that instance without changing the count, so your cost stays tied to deployments.
The Team Subscription meters the number of user accounts, so cost rises with headcount. The Pro Subscription meters deployed instances, so cost stays flat regardless of how many people use each instance. Team suits smaller user counts; Pro suits large shared usage.
pronetx.com
Helpful?
Vendor refund policy
Refunds available within 14 days of purchase for unused subscription periods only. No refunds for any used service time. Annual subscriptions may qualify for prorated refunds of remaining unused months. Contact support@pronetx.com to request a refund with your account details. Processing takes up to 15 business days. We reserve the right to deny refunds for Terms of Service violations.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
At Pronetx, we aspire to provide a differentiated support experience. Below are the details on how to engage with us. We welcome your feedback as we continuously improve and refine our offerings. Use the Pronetx Support Portal at https://support.pronetx.com to create new tickets or manage existing tickets and responses . Email us at support@pronetx.com , which will automatically generate a support ticket that can be tracked via the Customer Portal. All submitted tickets will be visible in the Customer Portal (regardless of their origin).
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Amazon Connect Global Resiliency (ACGR), available in CxPortal, https://aws.amazon.com/marketplace/pp/prodview-2uisxo6izpwi6, Pronetx's SaaS solution, enables resilient Amazon Connect operations with seamless multi-region failover. Through a centralized interface, organizations can maintain business continuity, manage traffic and agents, and deliver uninterrupted customer experiences during regional disruptions.
Customer reviews
No customer reviews yet
Be the first to review this product . We've partnered with PeerSpot to gather customer feedback. You can share your experience by writing or recording a review, or scheduling a call with a PeerSpot analyst.