Sold by: Pronetx
Amazon Connect Global Resiliency (ACGR), available in CxPortal, https://aws.amazon.com/marketplace/pp/prodview-2uisxo6izpwi6, Pronetx's SaaS solution, enables resilient Amazon Connect operations with seamless multi-region failover. Through a centralized interface, organizations can maintain business continuity, manage traffic and agents, and deliver uninterrupted customer experiences during regional disruptions.
Overview
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Maintain continuous service across regions
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Gain visibility and execute failover instantly
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Plan and control failover execution in advance
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Optimize traffic and agent distribution
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Product video
ACGR gives contact center operations teams direct control over how they respond to regional disruptions, without relying on engineering teams or complex tooling. Failover, traffic distribution, and regional operations are managed through a single, intuitive interface.
Preconfigured playbooks create a consistent and repeatable approach to incident response. Failover executes quickly, decision time is reduced during critical events, and overall operational stability improves. Real-time visibility into regional performance, agent activity, and traffic distribution supports faster, more informed decisions.
The platform supports the full lifecycle of resiliency operations. Teams can prepare and test scenarios in advance, execute failover during incidents, and restore traffic in a controlled sequence after recovery. This structured approach reduces disruption and improves response outcomes over time.
Designed for global contact centers, it simplifies multi-region operations and strengthens confidence in service continuity.
How organizations maintain service continuity:
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Maintain service during regional outages: Redirect traffic to a secondary region when the primary region becomes unavailable.
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Validate failover readiness with controlled testing: Run controlled failovers during off-hours to confirm readiness and expected traffic behavior.
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Adjust traffic and staffing across regions: Rebalance agents and phone numbers across regions to support operational changes.
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Ensure ongoing disaster recovery readiness: Monitor configurations and playbooks to keep systems prepared for potential disruptions.
Highlights
- Maintain uninterrupted customer experience: Ensure continuous service delivery during regional disruptions with multi-region resiliency.
- Accelerate recovery with operational ownership: Enable contact center teams to take immediate action and execute failover without reliance on engineering.
- Centralize multi-region management: Gain control of traffic, agents, and regional performance to improve visibility and efficiency.
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Pricing
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Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
CxPortal Global Resiliency (ACGR) | CxPortal ACGR module provides automated resiliency and failover capabilities for Amazon Connect environments, ensuring business continuity and uninterrupted customer experience across regions. | $60,000.00 |
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Fees are non-refundable once the subscription has been activated. For billing inquiries or support, please contact sales@pronetx.com
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Similar products
The CxPortal is an intuitive platform that streamlines Amazon Connect contact center management by consolidating essential functions like configuration, routing, permissions, and analytics into one seamless interface. It's an administrative console built on deep Connect expertise, enabling both technical and business teams to efficiently create and manage queues, prompts, and other critical features through powerful tools including proficiency-based routing and change request processes. The platform enhances operational visibility through targeted analytics while maintaining security through role-based access controls, helping teams deliver exceptional customer service at every touchpoint.
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