Sold by: Pronetx
Amazon Connect Global Resiliency (ACGR), available in CxPortal, https://aws.amazon.com/marketplace/pp/prodview-2uisxo6izpwi6, Pronetx's SaaS solution, enables resilient Amazon Connect operations with seamless multi-region failover. Through a centralized interface, organizations can maintain business continuity, manage traffic and agents, and deliver uninterrupted customer experiences during regional disruptions.
Overview
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Maintain continuous service across regions
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Gain visibility and execute failover instantly
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Plan and control failover execution in advance
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Optimize traffic and agent distribution
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Product video
ACGR gives contact center operations teams direct control over how they respond to regional disruptions, without relying on engineering teams or complex tooling. Failover, traffic distribution, and regional operations are managed through a single, intuitive interface.
Preconfigured playbooks create a consistent and repeatable approach to incident response. Failover executes quickly, decision time is reduced during critical events, and overall operational stability improves. Real-time visibility into regional performance, agent activity, and traffic distribution supports faster, more informed decisions.
The platform supports the full lifecycle of resiliency operations. Teams can prepare and test scenarios in advance, execute failover during incidents, and restore traffic in a controlled sequence after recovery. This structured approach reduces disruption and improves response outcomes over time.
Designed for global contact centers, it simplifies multi-region operations and strengthens confidence in service continuity.
How organizations maintain service continuity:
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Maintain service during regional outages: Redirect traffic to a secondary region when the primary region becomes unavailable.
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Validate failover readiness with controlled testing: Run controlled failovers during off-hours to confirm readiness and expected traffic behavior.
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Adjust traffic and staffing across regions: Rebalance agents and phone numbers across regions to support operational changes.
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Ensure ongoing disaster recovery readiness: Monitor configurations and playbooks to keep systems prepared for potential disruptions.
Highlights
- Maintain uninterrupted customer experience: Ensure continuous service delivery during regional disruptions with multi-region resiliency.
- Accelerate recovery with operational ownership: Enable contact center teams to take immediate action and execute failover without reliance on engineering.
- Centralize multi-region management: Gain control of traffic, agents, and regional performance to improve visibility and efficiency.
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
CxPortal Global Resiliency (ACGR) | CxPortal ACGR module provides automated resiliency and failover capabilities for Amazon Connect environments, ensuring business continuity and uninterrupted customer experience across regions. | $60,000.00 |
Dimensions summary
This listing offers one pricing dimension, the CxPortal ACGR module, billed as a contract by units. The ACGR module adds automated resiliency and failover capabilities to your Amazon Connect environment across AWS Regions. Pricing scales with the number of units you commit to under the contract term. There are no separate tiers or add-ons to choose between. You select the unit quantity that fits your contact center operations, and billing follows the agreed contract commitment.
Top-of-mind questions for buyers
The pricing table bills the ACGR module by units under a contract. The marketplace data does not define what one unit maps to in concrete terms, such as a Connect instance, region, or agent seat. Contact the vendor to confirm how units are counted for your environment.
The module supports contact center operations across multiple AWS Regions, including traffic shifts and failover. Your cost follows the unit quantity you commit to under the contract, not the number of failover events. Shifting traffic or testing resiliency does not change your committed unit charge.
No. The module supports more than full outages. You can use it for planned resiliency testing, traffic rebalancing, regional staffing shifts, and disaster recovery readiness validation. Your unit-based contract charge stays the same regardless of which of these activities you run.
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Software as a Service (SaaS)
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Similar products
The CxPortal is an intuitive platform that streamlines Amazon Connect contact center management by consolidating essential functions like configuration, routing, permissions, and analytics into one seamless interface. It's an administrative console built on deep Connect expertise, enabling both technical and business teams to efficiently create and manage queues, prompts, and other critical features through powerful tools including proficiency-based routing and change request processes. The platform enhances operational visibility through targeted analytics while maintaining security through role-based access controls, helping teams deliver exceptional customer service at every touchpoint.
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