Sold by: Caylent
Deployed on AWS
Amazon Connect Global Resiliency (ACGR), available in CxPortal. Caylent's SaaS solution, enables resilient Amazon Connect operations with seamless multi-region failover. Through a centralized interface, organizations can maintain business continuity, manage traffic and agents, and deliver uninterrupted customer experiences during regional disruptions.
Overview
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1-Pager Overview
ACGR gives contact center operations teams direct control over how they respond to regional disruptions, without relying on engineering teams or complex tooling. Failover, traffic distribution, and regional operations are managed through a single, intuitive interface.
Preconfigured playbooks create a consistent and repeatable approach to incident response. Failover executes quickly, decision time is reduced during critical events, and overall operational stability improves. Real-time visibility into regional performance, agent activity, and traffic distribution supports faster, more informed decisions.
The platform supports the full lifecycle of resiliency operations. Teams can prepare and test scenarios in advance, execute failover during incidents, and restore traffic in a controlled sequence after recovery. This structured approach reduces disruption and improves response outcomes over time.
Designed for global contact centers, it simplifies multi-region operations and strengthens confidence in service continuity.
How organizations maintain service continuity:
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Maintain service during regional outages: Redirect traffic to a secondary region when the primary region becomes unavailable.
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Validate failover readiness with controlled testing: Run controlled failovers during off-hours to confirm readiness and expected traffic behavior.
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Adjust traffic and staffing across regions: Rebalance agents and phone numbers across regions to support operational changes.
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Ensure ongoing disaster recovery readiness: Monitor configurations and playbooks to keep systems prepared for potential disruptions.
Highlights
- Maintain uninterrupted customer experience: Ensure continuous service delivery during regional disruptions with multi-region resiliency.
- Accelerate recovery with operational ownership: Enable contact center teams to take immediate action and execute failover without reliance on engineering.
- Centralize multi-region management: Gain control of traffic, agents, and regional performance to improve visibility and efficiency.
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
CxPortal Global Resiliency | CxPortal ACGR module provides automated resiliency and failover capabilities for Amazon Connect environments, ensuring business continuity and uninterrupted customer experience across regions. | $5,000.00 |
Dimensions summary
This listing offers one pricing dimension: the CxPortal Global Resiliency module. You buy it under a contract and pay based on Units. This module adds automated resiliency and failover for Amazon Connect environments across AWS regions. Pricing scales with the number of Units you purchase. Since there is a single dimension, your cost depends only on how many Units your deployment requires. There are no separate tiers, instance sizes, or add-on options to choose between.
Top-of-mind questions for buyers
The marketplace listing bills this module by Units but does not define what a single Unit maps to, such as an Amazon Connect instance, region pair, or user. Contact Caylent to confirm how Units are counted for your specific deployment before purchase.
It provides one-click failover across AWS regions for your Amazon Connect environment. This turns disaster recovery from a developer-led process into an operations-led workflow. The goal is business continuity so customer contact handling continues during a regional service disruption.
The listing bills by number of Units purchased under a contract, not by failover events. The marketplace data does not tie cost to failover frequency or active-versus-standby region state. Contact Caylent to confirm whether usage activity affects your Unit count.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Please Contact awspartnerteam@caylent.com
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Similar products
Amazon Connect Global Resiliency (ACGR), available in CxPortal, https://aws.amazon.com/marketplace/pp/prodview-2uisxo6izpwi6, Pronetx's SaaS solution, enables resilient Amazon Connect operations with seamless multi-region failover. Through a centralized interface, organizations can maintain business continuity, manage traffic and agents, and deliver uninterrupted customer experiences during regional disruptions.
Our ACGR solution empowers clients to establish a Disaster Recovery (DR) region for their current contact center instance. This functionality facilitates the deployment of Amazon Connect across 2 different AWS regions, enabling seamless traffic redirection to the designated alternate region in the event of an emergency. By implementing our ACGR solution, clients gain the ability to ensure uninterrupted operations of their contact center, even in critical situations. This strategic deployment of Amazon Connect in multiple AWS regions provides a robust contingency plan for efficient and reliable customer service delivery.
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Supercharge Amazon Connect with ConnectPath CX the low-cost contact center solution built on Amazon Connect. ConnectPath CX adds dozens of features to Amazon Connect including Email, SMS\text, Agent\Agent Chat & Call. 14 day Free Trial.
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