Sold by: Botsplash
Botsplash is a conversational customer engagement platform that enables businesses to communicate with their customers through various messaging channels like SMS, Facebook Messenger, WhatsApp, and more.
Overview
Botsplash is a leading provider of conversational chatbot and messaging solutions for businesses of all sizes. The company's platform enables businesses to engage with their customers through messaging channels, such as SMS, Facebook Messenger, and WhatsApp, using automated chatbots and human agents.
The Botsplash platform is designed to help businesses streamline their customer service operations and improve the customer experience. The platform's chatbots are equipped with natural language processing (NLP) capabilities, which allow them to understand and respond to customer inquiries and requests in a conversational manner. This means that customers can interact with the chatbot in a similar way to how they would with a human customer service agent.
In addition to chatbots, Botsplash also offers a range of tools and features to help businesses manage their customer interactions. The platform's dashboard provides real-time analytics and reporting, allowing businesses to track their chatbot's performance and customer engagement. Botsplash also integrates with popular CRM and ticketing systems, such as Salesforce and Zendesk, making it easy for businesses to manage and track their customer interactions across different channels.
One of the key benefits of using Botsplash is the platform's ability to automate routine customer service tasks, such as answering common questions or providing status updates. This frees up human agents to focus on more complex customer inquiries and issues, improving the overall efficiency of the customer service operation.
Botsplash's platform is also highly customizable, allowing businesses to tailor their chatbot's responses and messaging to their specific brand and industry. The platform's drag-and-drop interface makes it easy for businesses to create and deploy chatbots without requiring any coding or technical expertise.
Highlights
- Multi-Channel Messaging: allows businesses to communicate with their customers on the channels they prefer and provide a seamless customer experience across multiple touchpoints. By using a single platform, businesses can manage conversations across different channels and keep track of their customer interactions in one place.
- Chatbots: businesses can create and deploy chatbots on their website, social media channels, and messaging apps to provide quick and efficient responses to customer inquiries. Botsplash's chatbot feature is powered by natural language processing (NLP) technology, which enables the chatbot to understand and interpret customer queries accurately.
- Analytics: businesses can gain insights into their customer interactions, track key metrics, and identify areas for improvement. Botsplash provides real-time analytics and reporting that can help businesses track customer engagement across multiple channels such as SMS, web chat, Facebook Messenger, and more.
Details
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Clients who have questions, issues or ideas for new projects are able to use our Jira ticketing system to ensure their issue is resolved in a timely manner. We inform clients that all items requested must be sent to our support email which will create a support ticket in our system and for direct users, they will have the ability to submit a ticket through the platform. From there, all communication in regards to the request will happen within that thread.