Sold by: ProUCX
Embed your Amazon Connect softphone inside HubSpot - one-click screen-pop, click-to-dial and automatic call logging with call recordings attached to the contact timeline. Nothing to install on agent desktops. 14-day free trial, then metered per active agent.
Overview
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A real Amazon Connect softphone in HubSpot
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Live queue stats
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Smart transfer directory
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Amazon Q agent assist
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Click-to-dial and keypad
AWS Connect by ProUCX puts your Amazon Connect contact centre inside HubSpot. When a call arrives, agents open the matching contact with a single click; agents dial any phone number in HubSpot with one click; and every call is written back as a HubSpot engagement on the contact timeline - with direction, duration, disposition and notes, and a link to the call recording - no manual data entry and no swivel-chair between two screens.
The softphone runs as a panel docked in the HubSpot nav bar that stays open as agents move between records, so a live call never drops when they open the next contact. There is nothing to install on agent desktops: agents sign in through the Amazon Connect login or SAML single sign-on they already use, and start taking calls.
WHAT AGENTS GET Softphone in HubSpot: accept, dial, hold, mute and transfer genuine Amazon Connect contacts, from a panel docked in HubSpot. Screen pop: an inbound call opens the matching HubSpot contact in one click; an unmatched caller can be created in one click. Click-to-dial: any phone number in HubSpot is clickable to dial from the panel. Automatic call logging: every call is written to a HubSpot engagement keyed to the Amazon Connect contact ID, with direction, duration, disposition and notes. Call recording: the call recording is attached to the engagement, with pause and resume for sensitive moments (Premium). Live queue stats, smart transfer and Amazon Q assist: a real-time queue board, a transfer directory and knowledge-base answers beside the live call (Premium).
WHAT ADMINISTRATORS GET A multi-tenant, self-serve portal: configure screen-pop, dispositions and features per company without code changes. Agents are metered by check-in, so you only pay for agents who actually use the softphone in a given month. Start with a 14-day free trial at https://proucx.com/aws-connect-hubspot.html - no charges during the trial, then metered per active agent per month.
DEPLOYMENT AND DATA RESIDENCY Your Amazon Connect instance stays yours (bring-your-own): add the ProUCX origin to your instance's approved origins and agents are live. No Lambda to install and no contact flow to rewrite. Data features use a single read-only, cross-account IAM role in your own AWS account, and your call audio and customer data stay in your own AWS account, in the AWS region you choose. ProUCX is Australian-built and can deploy onshore in Australia (ap-southeast-2) or in any other AWS region to meet your data-residency requirements. Typical setup is under 15 minutes.
Highlights
- One-click screen-pop, click-to-dial and automatic call logging, built in - an inbound call opens the matching HubSpot contact in one click; any phone number is one click to dial; and every call is written to the HubSpot timeline keyed to the Amazon Connect contact ID.
- A softphone that never drops, plus recordings, transfers and Amazon Q - full call control docked in HubSpot that stays connected as agents move between records; Premium adds call recording attach and pause/resume, a smart transfer directory, live queue stats and Amazon Q agent assist.
- Bring-your-own Amazon Connect, deployable in your region - nothing to install on agent desktops, no Lambda and no contact-flow rewrite; agents sign in with their existing Amazon Connect or SSO login. Your data stays in your own AWS account, onshore in Australia or any other AWS region you choose. 14-day free trial, then metered per active agent.
Details
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
Standard: Active agent per month | Softphone, screen-pop, click-to-dial and call logging. Per active agent, per month. | $9.00 |
Premium: Active agent per month | Standard plus recording, transfers, live stats and Amazon Q. Per agent, per month. | $15.00 |
Dimensions summary
You pay per active agent, per month, and choose one of two tiers. The Standard tier covers core calling functions like softphone use, screen-pop, click-to-dial, and call logging. The Premium tier includes everything in Standard, then adds call recording, transfers, live stats, and Amazon Q. Both tiers scale by the number of active agents each month, so your cost rises or falls with headcount. Pick the tier based on which set of calling features your agents need.
Top-of-mind questions for buyers
An active agent is a rep who signs in and takes calls through the embedded softphone during the month. You are billed per active agent, so anyone using the phone widget on records counts. Your monthly cost tracks how many agents actually work each month.
Both bill per active agent, per month. Standard covers softphone, screen-pop, click-to-dial, and call logging. Premium adds call recording, transfers, live stats, and Amazon Q. You pick one tier for your agents. Premium costs more per agent because it includes those extra calling features.
No. This connects to your existing Amazon Connect instance directly, so there is no extra dialer to license. The per-agent charge covers the softphone integration only. You still run and pay for your own Amazon Connect telephony separately through AWS.
www.proucx.com
Helpful?
Vendor refund policy
Amazon Connect Softphone for HubSpot is billed monthly in arrears for actual usage (active agents metered through AWS Marketplace), so there are no upfront or prepaid fees to refund. If you believe you were billed in error, email service@proucx.com.au within 30 days of the invoice with your AWS account ID and the billing month. We will investigate and, where an error is confirmed, issue a correction or refund through AWS Marketplace.
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Email: service@proucx.com.au Phone: +61 1300 508 947 (Australian business hours, AEST, Mon to Fri) Support portal: https://proucx.com/support
Onboarding help, Amazon Connect integration (approved origins and the read-only IAM role), HubSpot connection and agent sign-in, and billing questions - responded to within one business day.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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