Sold by: ProUCX
Embed your Amazon Connect softphone inside Pipedrive - screen-pop, click-to-dial and automatic call logging with recording, transcript and AI summary. Nothing to install on agent desktops. 14-day free trial, then metered per active agent.
Overview
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Amazon Connect softphone inside Pipedrive
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Screen-pop on every inbound call
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Click-to-dial from any Pipedrive record
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Automatic call logging
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Live queue and agent stats
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Warm, cold, and conference transfer
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Amazon Q assist beside the live call
LiveUCX Softphone for Amazon Connect puts your Amazon Connect contact centre inside Pipedrive. When a call arrives, the matching person or deal opens automatically; agents dial any phone number in Pipedrive with a single click; and every call is written back as a Pipedrive activity - with disposition, a link to the recording, the Contact Lens transcript and an AI summary of the conversation - no manual data entry and no swivel-chair between two screens.
The softphone runs as a floating window that stays open as agents move between records, so a live call never drops when they open the next deal. There is nothing to install on agent desktops: agents sign in through the Amazon Connect login or SAML single sign-on they already use, and start taking calls.
WHAT AGENTS GET Softphone in Pipedrive: accept, dial, hold, mute and transfer genuine Amazon Connect contacts, from a panel docked in Pipedrive. Screen pop: an inbound call opens the matching Pipedrive person or deal; an unmatched caller can be created in one click. Click-to-dial and search-to-dial: any phone number in Pipedrive is clickable, or find a contact by name and dial from the panel. Automatic call logging: every call is written to a Pipedrive activity keyed to the Amazon Connect contact ID, with direction, duration, disposition and notes. Recording, transcript and AI summary: the recording link, Contact Lens transcript and an AI summary land on the activity (Premium). Live queue stats and Amazon Q assist: a real-time queue board and knowledge-base answers beside the live call (Premium).
WHAT ADMINISTRATORS GET A multi-tenant, self-serve portal: configure screen-pop, dispositions and features per company without code changes. Agents are metered by check-in, so you only pay for agents who actually use the softphone in a given month. Start with a 14-day free trial at https://portal.pipe.liveucx.com - no charges during the trial, then metered per active agent per month.
DEPLOYMENT Your Amazon Connect instance stays yours (bring-your-own): add the ProUCX origin to your instance's approved origins and agents are live. No Lambda to install and no contact flow to rewrite. Data features use a single read-only, cross-account IAM role in your own AWS account. Australian-built and hosted onshore in ap-southeast-2, with data-residency options. Typical setup is under 15 minutes.
Highlights
- Screen-pop, click-to-dial and automatic call logging, built in - an inbound call opens the matching Pipedrive person or deal automatically; any phone number is one click to dial; and every call is written to a Pipedrive activity keyed to the Amazon Connect contact ID.
- A softphone that never drops, plus recording, transcript and AI summary - full call control docked in Pipedrive that stays connected as agents move between records; Premium adds the recording link, Contact Lens transcript and an AI summary on every activity, live queue stats and Amazon Q assist.
- Bring-your-own Amazon Connect, Australian-hosted onshore - nothing to install on agent desktops, no Lambda and no contact-flow rewrite; agents sign in with their existing Amazon Connect or SSO login. Built and hosted onshore in ap-southeast-2. 14-day free trial, then metered per active agent.
Details
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
Standard: Active agent per month | Softphone, screen-pop, click-to-dial and call logging. Per active agent, per month. | $9.00 |
Premium: Active agent per month | Standard plus recording, transcript, AI summary and live stats. Per agent, per month. | $15.00 |
Dimensions summary
You pick one of two plans, and pay per active agent, per month. Billing scales with how many agents use the connector each month. The Standard plan covers softphone, screen-pop, click-to-dial and call logging. The Premium plan adds call recording, transcript, AI summary and live queue stats on top of everything in Standard. Both plans use the same per-agent monthly unit, so cost rises directly with agent count. You choose the plan based on whether you need the added recording and analytics features.
Top-of-mind questions for buyers
An active agent is a sales or support user who logs into the connector and handles calls that month. You pay per person using the softphone inside Pipedrive. Agents who do not use the connector in a given month are not counted, so cost tracks real usage.
Standard covers softphone, screen-pop, click-to-dial and automatic call logging. Premium keeps all of that and adds call recording, the call transcript, an AI summary of the conversation, and live queue stats showing contacts waiting and agents available. You pick Premium only if you need those recording and analytics features.
The per-agent charge covers only the connector that links Amazon Connect to Pipedrive. Your Amazon Connect telephony stays in your own AWS account and is billed by AWS separately. You do not need a separate dialer, but underlying Connect usage remains your own cost.
www.proucx.com
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Vendor refund policy
LiveUCX Softphone for Amazon Connect is billed monthly in arrears for actual usage (active agents metered through AWS Marketplace), so there are no upfront or prepaid fees to refund. If you believe you were billed in error, email service@proucx.com.au within 30 days of the invoice with your AWS account ID and the billing month. We will investigate and, where an error is confirmed, issue a correction or refund through AWS Marketplace.
Legal
Vendor terms and conditions
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Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Email: service@proucx.com.au Phone: +61 1300 508 947 (Australian business hours, AEST, Mon-Fri) Support portal: https://proucx.com/support
Onboarding help, Amazon Connect integration (approved origins and the read-only IAM role), Pipedrive connection, agent sign-in, and billing questions are answered within one business day.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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