Sold by: One New Zealand Limited
Deployed on AWS
Work smarter in HubSpot with Amazon Connect. Cornerstone CX for HubSpot brings an in-app softphone, click-to-dial, and real-time contact record updates so agents can engage customers faster without leaving HubSpot. Streamline voice, chat and task routing and deliver seamless omnichannel experiences.
Overview
Embed Amazon Connect directly within HubSpot to give agents seamless, real-time access to critical customer information. Dynamic, session-based screen pops and pre-queue customer lookups enable intelligent interaction routing, designed to help reduce handle times by surfacing customer context earlier; outcomes depend on configuration, workflows and data quality. Requires active Amazon Connect and HubSpot accounts, supported editions, and configuration. Some features depend on enabled AWS services, permissions, and regional availability.
Enable effortless Click-to-Dial calling from HubSpot, with automatic creation of rich call activity logs and summaries in supported HubSpot workflows to help maintain more complete records; outputs depend on configuration, permissions and source data.
Transform your omnichannel operations with intelligent voice, task, and chat routing, automated CRM updates, and integration between supported HubSpot Inbox workflows and Amazon Connect. Prioritise channels efficiently, route interactions intelligently, and deliver a consistent, high-quality customer experience at scale.
Highlights
- Optimized Interaction Routing: Intelligently route customer interactions using CRM data to improve first-contact resolution and reduce customer wait times.
- Enhanced Agent Efficiency: Provide agents with immediate access to critical customer information through automated screen pops and synchronized presence indicators.
- Improved Customer Insights: Automatically log detailed call summaries and activities in HubSpot, enabling better analytics and decision-making.
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Delivery method
Deployed on AWS
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Dimension | Cost/unit |
|---|---|
Logged In Agent Minutes | $0.00085 |
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Need support in setting up ? Contact our managed services team using below channels: aws-marketplace-support@cornerstonecx.co.nz
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