Sold by: Mattermost
Secure collaboration and agentic workflows for mission-critical teams, managed by Mattermost so there is no infrastructure to set up. Mattermost Cloud Enterprise brings secure chat, playbooks, and human-in-the-loop agents together, with legal hold, eDiscovery export, and 24x7 Enterprise Support.
Overview
Secure collaboration and agentic workflows for mission-critical teams, managed by Mattermost so there is no infrastructure to set up.
THE CHALLENGE Security, defense, and critical infrastructure teams coordinate under pressure, with strict data control, Zero Trust, and audit requirements. Consumer chat tools put sensitive conversations outside your control, scattered tools slow incident response, and agents added without guardrails create new data exposure risks.
THE SOLUTION Mattermost brings real-time messaging, calls, playbooks, and agents into one secure workspace. Teams respond faster, follow repeatable runbooks, and use agents with human approval and a full audit trail.
KEY FEATURES Collaborative playbooks, workflow dashboards, and conditional workflows standardize incident response. Agents connect to your tools through MCP with admin-set approval policies. Compliance tools include AD/LDAP group sync, legal hold, and eDiscovery export. Mattermost integrates with Jira, GitHub, GitLab, ServiceNow, PagerDuty, and more through webhooks, APIs, and plugins. 24x7 Enterprise Support is included. Optionally connect your identity provider (SAML, OpenID Connect, or AD/LDAP) for single sign-on.
Please contact us at https://mattermost.com/contact-sales/ for private offer inquiries.
Need Zero Trust controls such as attribute-based access control? See Mattermost Cloud Enterprise Advanced. Want to run Mattermost in your own AWS account? See Mattermost Enterprise.
Highlights
- Agent-driven workflows with guardrails: Connect agents to your tools through MCP, set admin approval policies, and keep humans in the loop. Playbooks, channel summaries, and semantic search help teams resolve incidents faster, with a full audit trail.
- No infrastructure to manage: Mattermost runs your workspace, so your team gets the full Enterprise feature set without provisioning servers. Connect your identity provider (SAML, OpenID Connect, or AD/LDAP) for single sign-on.
- Collaboration and compliance in one place: Shared channels, Microsoft Teams integration, Boards, calls with live transcription, legal hold, and eDiscovery export, backed by 24x7 Enterprise Support.
Details
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
Mattermost Cloud Enterprise | Price per user. Listed pricing is illustrative only; actual pricing is provided exclusively through a private offer from Mattermost. Contact us at https://mattermost.com/contact-sales/ | $49.999 |
Dimensions summary
This listing uses one pricing dimension: a per-user charge for Mattermost Cloud Enterprise. You pay based on the number of seat licenses you buy, so cost scales directly with your user count. The price shown in the table is illustrative only. Actual pricing comes through a private offer arranged with Mattermost. Licenses are sold as prepaid annual subscriptions. If your activated users pass your licensed seat count mid-term, you add seats on a quarterly basis, prorated to renewal. To set your price, you contact Mattermost sales for a private offer.
Top-of-mind questions for buyers
Each seat license entitles one activated user, meaning a user registered on a specific server and not deactivated. Admins can activate or deactivate registered users anytime in the System Console. Deactivated users keep their history and preferences saved, and they do not count against your seat total.
If activated users exceed your licensed seats during the annual term, you buy additional seats on a quarterly "true forward" basis. For example, exceeding seats in the first quarter means buying added seats for the remaining three quarters until renewal, invoiced at a prorated annual cost.
No. Each Mattermost server needs its own license, including federated servers. A High Availability setup where multiple nodes share one database counts as a single server and needs one license. Non-production servers such as development, staging, and UAT each require their own license key.
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Delivery details
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Resources
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Support
Vendor support
Mattermost Support support@mattermost.com +1 (650) 667-8512 https://support.mattermost.com/
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Secure collaboration and agentic workflows for mission-critical teams, running in your own AWS account so your data, access policies, and operations stay under your control. Mattermost brings secure chat, playbooks, and human-in-the-loop agents, deployed in the AWS Region you choose and integrated with the AWS services your teams already use.
Secure collaboration and agentic workflows for mission-critical teams, managed by Mattermost so there is no infrastructure to set up. Mattermost brings secure chat, playbooks, and human-in-the-loop agents together with data-centric access controls: attribute-based access control, data spillage handling, burn-on-read messages, and secure mobile protections
Secure collaboration and agentic workflows for mission-critical teams, running in your own AWS account so your data, access policies, and operations stay under your control. Mattermost brings secure chat, playbooks, and human-in-the-loop agents together with data-centric access controls, deployed in the AWS Region you choose and integrated with the AWS services your teams already use.
This product has charges associated with it for seller support. Mattermost is an open-source, self-hosted collaboration and messaging platform designed for team communication. It offers real-time chat, file sharing, and integrations with various tools, providing a secure alternative to proprietary messaging systems. Mattermost supports both web and mobile applications, enabling seamless collaboration across different devices and operating systems. Its flexibility and extensive customization options make it suitable for enterprises seeking robust communication solutions with a focus on privacy and control.
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