Sold by: Mattermost
Secure collaboration and agentic workflows for mission-critical teams, running in your own AWS account so your data, access policies, and operations stay under your control. Mattermost brings secure chat, playbooks, and human-in-the-loop agents, deployed in the AWS Region you choose and integrated with the AWS services your teams already use.
Overview
Secure collaboration and agentic workflows for mission-critical teams, deployed in your own AWS account.
THE CHALLENGE Security, defense, and critical infrastructure teams coordinate under pressure, with strict data control, Zero Trust, and audit requirements. Consumer chat tools put sensitive conversations outside your control, scattered tools slow incident response, and agents added without guardrails create new data exposure risks.
THE SOLUTION Mattermost brings real-time messaging, calls, playbooks, and agents into one secure workspace. Teams respond faster, follow repeatable runbooks, and use agents with human approval and a full audit trail.
DEPLOYED IN YOUR AWS ACCOUNT Deploy into your own VPC so conversations, files, and workflows stay in your account and your chosen AWS Region, including AWS GovCloud (US). Use your own network controls, encryption keys, and monitoring. Enterprise adds high availability clustering, scale to 50,000 concurrent users, and Kubernetes deployment on Amazon EKS.
KEY FEATURES Collaborative playbooks, workflow dashboards, and conditional workflows standardize incident response. Agents connect to your tools through MCP with admin-set approval policies, and you can bring your own models, including Amazon Bedrock. Compliance tools include AD/LDAP group sync, legal hold, eDiscovery export, and FIPS 140-3 validated and STIG-hardened images. 24x7 Enterprise Support is included. Mattermost integrates with Jira, GitHub, GitLab, ServiceNow, PagerDuty, and more through webhooks, APIs, and plugins.
PREREQUISITES An AWS account with permission to create a VPC, compute (such as Amazon EKS), Amazon RDS for PostgreSQL, and Amazon S3 storage. Add Elasticsearch or Amazon OpenSearch Service above 3 million posts. A TLS certificate and DNS entry for your Mattermost URL.
GETTING STARTED Mattermost will deliver the license key after the transaction is completed. Instructions on how to install the license key: https://docs.mattermost.com/administration-guide/manage/admin/installing-license-key . Detailed instructions to deploy Mattermost can be found at: https://docs.mattermost.com/deployment-guide/deployment-guide-index#server-deployment
Please contact us at https://mattermost.com/contact-sales/ for private offer inquiries.
Need Zero Trust controls such as attribute-based access control? See Mattermost Enterprise Advanced. Prefer a managed service? See Mattermost Cloud Enterprise.
Highlights
- Agent-driven workflows with guardrails: Connect agents to your tools through MCP, set admin approval policies, and keep humans in the loop. Playbooks, channel summaries, and semantic search help teams resolve incidents faster, with a full audit trail.
- Your data, your AWS account: Deploy Mattermost Enterprise in your own VPC and chosen AWS Region, including GovCloud (US), with your own network controls and encryption keys. Scale with high availability clustering on Amazon EKS and bring your own models, including Amazon Bedrock.
- Compliance built in: AD/LDAP group sync, legal hold, eDiscovery export, and FIPS 140-3 validated and STIG-hardened images, backed by 24x7 Enterprise Support.
Details
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
Mattermost Enterprise | Price per user. Listed pricing is illustrative only; actual pricing is provided exclusively through a private offer from Mattermost. Contact us at https://mattermost.com/contact-sales/ | $49.999 |
Dimensions summary
This listing uses one pricing dimension: Mattermost Enterprise priced per user. You pay based on the number of user seats you license. The price shown in the table is illustrative only. Your actual rate comes through a private offer from Mattermost, not the public listing. To receive real pricing, you contact the Mattermost sales team. Licenses are sold as prepaid annual subscriptions tied to activated user counts. If your activated users exceed your licensed seats during the term, you buy more seats on a prorated, quarterly basis until renewal.
Top-of-mind questions for buyers
A seat entitles one "activated user" — a user registered on a specific Mattermost server and not deactivated. Administrators activate and deactivate users in the System Console at any time. Deactivated users keep their history and preferences but no longer consume a seat.
No. Each Mattermost server needs its own license, including federated servers. A High Availability setup where multiple nodes share one database counts as a single server and needs one license. Non-production servers like development, staging, and UAT each require their own license key.
You purchase additional seats on a quarterly "true forward" basis. If activated users pass your licensed count in a given quarter, you buy more seats for the remaining quarters until renewal. The invoice is prorated for the annual cost of those added seats.
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Software as a Service (SaaS)
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Support
Vendor support
Mattermost Support support@mattermost.com +1 (650) 667-8512 https://support.mattermost.com/
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Secure collaboration and agentic workflows for mission-critical teams, running in your own AWS account so your data, access policies, and operations stay under your control. Mattermost brings secure chat, playbooks, and human-in-the-loop agents together with data-centric access controls, deployed in the AWS Region you choose and integrated with the AWS services your teams already use.
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Secure collaboration and agentic workflows for mission-critical teams, managed by Mattermost so there is no infrastructure to set up. Mattermost brings secure chat, playbooks, and human-in-the-loop agents together with data-centric access controls: attribute-based access control, data spillage handling, burn-on-read messages, and secure mobile protections
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