Empolis Industrial Knowledge

At the heart of Empolis Industrial Knowledge is our Knowledge Graph - the AI that works the way people think. It does the job without training data; elaborate data discovery or expensive IT projects and offers the perfect conditions for the reliable use of generative AI. All features are available without limitation in the standard software package - powerful features ready for immediate use.

Reduce knowledge barriers and siloed information in Service, Production or Quality departments: With Empolis Industrial Knowledge as a central knowledge hub, customers are able to:

Increase productivity & process quality As employees have access to valid information exactly when and where they need it, they can achieve up to 35% cost savings though faster problem resolutions and accomplish tasks with consistent quality.

Optimize customer experience Stay ahead from the competition and increases customer and employee satisfaction simply by providing the right information across the entire value chain.

Enable Self Services for Customers & Partners With access to valid information, customers, partners and service agents process requests faster. This opens up new customer groups or markets to fully exploiting the potential of your corporate knowledge.

Information provision without data silos With a single login, employees have immediate access to all service-relevant information - no matter where and in what format it is stored.

Process quality independent of employee qualifications Allow new colleagues to work independently more quickly and enable training-on-the-job instead of isolated, expensive training measures.

Central access like One-Stop-Shopping for Information Control access to documents according to the service level with the individually customizable roles and rights system.

Mobile data access without restrictions Without any functional difference to the desktop version, employees in the field can use all functions - even offline thanks to fully automated data synchronization. Special team chats support effective collaboration across hundreds of kilometers.

Collaboration in distributed teams Experts solve even complex cases faster in problem-based chats with image and video functions whilst making their expertise available to new employees to get started quickly and promoting team spirit.

Immediate help instead of a second trip Targeted question dialogs guide through case resolution to isolate problems faster and ensure the right course of action at all times. Technicians are shown the right information, so that even rare or difficult cases are solved directly and documented digitally.

Fast integration of numerous tools Use all the advantages of Empolis Industrial Knowledge, such as the intelligent search or guided dialog directly in your CRM. Thanks to the open architecture, any system can be connected. Already existing standard integrations are e.g. SAP, Microsoft Dynamics, Salesforce, Zendesk, ServiceNow and many more.