Overview
Your business goals driven Customer Experience solution for Customer service, Sales and Marketing contact centre operations, made simple to deploy and use.
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All in one Agent experience with inbound calls, outbound campaign calls, customer callbacks and email, in the same flexible, configurable and multilingual user framework.
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Feature rich Supervisor console with historical and real time dashboards, coaching, whisper, barge-in functions and quality management system.
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Flexible administration system with highly granular skill-based routing engine, compliant and high-performance outbound campaigns designer, no code Customer journey design tool, highly customizable scripting tool for optimized agent experience and performance.
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Bring Your Own telco through public links into Hermes OneCLoud.
Essential deployment, training and go live pack including 10 days of our experts in Europe, Latam and MEA is sold as a separate package.
Multiple addons (including other Omnichannel packs, Hermes Universal CRM Connector, Hermes Analytics, Telco services), custom contracts and prices are available under our private offers. Please contact sales-aws@vocalcom.com
Highlights
- Leader in omnichannel customer engagement solutions, Vocalcom capitalizes on 28 years of expertise and international presence across 47 countries.
- We support major brands and outsourcers in managing their customer service, sales campaigns, telemarketing, and collection efforts, all orchestrated by CRM.
- Our solution is deployed in 4 AWS regions, allowing dynamic management of agent locations and call flows for cost and quality optimization.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
Hermes Essentials pack | Hermes Essentials package 200 agent commitment | $175,200.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Description | Cost/unit |
|---|---|---|
Hermes Essentials user | Additional Hermes Essentials user | $876.00 |
Vendor refund policy
No standard refund Policy apply to Vocalcom offers. Refund claims will be handled on a case by case basis, for exceptional circumstances
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
24x7x365 customer service in 47 countries, supported by Hermes OneCloud multiregion platform.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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