Sold by: Vocalcom
Your business goals driven Customer Experience solution for Customer service, Sales and Marketing contact centre operations, made simple to deploy and use.
Overview
Your business goals driven Customer Experience solution for Customer service, Sales and Marketing contact centre operations, made simple to deploy and use.
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All in one Agent experience with inbound calls, outbound campaign calls, customer callbacks and email, in the same flexible, configurable and multilingual user framework.
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Feature rich Supervisor console with historical and real time dashboards, coaching, whisper, barge-in functions and quality management system.
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Flexible administration system with highly granular skill-based routing engine, compliant and high-performance outbound campaigns designer, no code Customer journey design tool, highly customizable scripting tool for optimized agent experience and performance.
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Bring Your Own telco through public links into Hermes OneCLoud.
Essential deployment, training and go live pack including 10 days of our experts in Europe, Latam and MEA is sold as a separate package.
Multiple addons (including other Omnichannel packs, Hermes Universal CRM Connector, Hermes Analytics, Telco services), custom contracts and prices are available under our private offers. Please contact sales-aws@vocalcom.com
Highlights
- Leader in omnichannel customer engagement solutions, Vocalcom capitalizes on 28 years of expertise and international presence across 47 countries.
- We support major brands and outsourcers in managing their customer service, sales campaigns, telemarketing, and collection efforts, all orchestrated by CRM.
- Our solution is deployed in 4 AWS regions, allowing dynamic management of agent locations and call flows for cost and quality optimization.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Hermes Essentials pack | Hermes Essentials package 200 agent commitment | $175,200.00 |
Dimension | Description | Cost/unit |
|---|---|---|
Hermes Essentials user | Additional Hermes Essentials user | $876.00 |
Dimensions summary
Hermes Essentials uses a contract model built around per-agent licensing. You start with the Hermes Essentials pack, which covers a 200-agent commitment as the base subscription. The Hermes Essentials user dimension lets you add individual agents beyond that base commitment. Pricing scales by the number of agents you need: the pack sets your committed capacity, and each additional user is billed on top. These two dimensions work together rather than as separate tiers, letting you match your license count to your contact center staffing.
Top-of-mind questions for buyers
A user is one contact center agent account. The Hermes Essentials pack covers a base commitment of 200 agents. Each Hermes Essentials user dimension adds one more agent account beyond that base. You match your license count to the number of agents you staff.
Both dimensions bill together on the same contract. The Hermes Essentials pack sets your committed capacity of 200 agents. Each Hermes Essentials user adds an individual agent on top. Your total reflects the base pack plus the count of additional users you register.
Each agent works from a unified interface managing inbound and outbound calls, IVR self-service, and omnichannel channels like phone, email, SMS, chat, and social messaging. Agents see a full customer history view. The platform runs on AWS and connects to common CRM systems.
www.vocalcom.com+1
Helpful?
Vendor refund policy
No standard refund Policy apply to Vocalcom offers. Refund claims will be handled on a case by case basis, for exceptional circumstances
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
24x7x365 customer service in 47 countries, supported by Hermes OneCloud multiregion platform.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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