Overview
A cloud-based customer engagement platform that seamlessly integrates with AWS Connect and offers a most modern, intuitive and data powered user desktop that can be deployed in minutes and can handle Voice, Chat, SMS and Social Media contacts. The platform harnesses the power of Amazon serverless and cloud-native technologies which mean there are no hardware resources to deploy and maintain. The platform grows and shrinks with the business needs making it a perfect fit for seasonal peaks and unpredicted call volumes. Using Amazon Connect and Omningage, customers can save up to 80% over traditional contact centre solutions.
Highlights
- A most modern cloud user desktop for Amazon Connect. Data powered and user-friendly dashboards and visualizations that provide instant visibility into agent performance, interactions quality and customer sentiment KPIs.
- Customer interaction history, customer journey visualizer (Industry's only product to offer this), intuitive call and agent state management controls, enhanced multi-wrap-up notes, call tagging application, advanced phonebook, customer interaction management, Microsoft Teams integration, video calling, PCI compliance, built in CRM, multilingual chat, and web call-back features.
- Omningage Connect integrates with your corporate directory to provide single sign-On. Open APIs available for custom reporting and business intelligence reporting. Platform can be easily integrated with multiple CRM platforms.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/month |
|---|---|---|
OC - Voice Only | Agent and supervisor desktop for Amazon Connect | $27.50 |
OC - Omnichannel | Agent and supervisor desktop for Amazon Connect | $35.00 |
Omningage IQ - Reporting | Reporting for Amazon Connect | $5.50 |
Omningage IQ - Wallboard | Wallboards for Amazon Connect | $5.50 |
Omningage IQ - Complete | Reporting and Wallboards for Amazon Connect | $9.00 |
Microsoft Teams | Microsoft Teams Integration - Presence and Calling | $5.00 |
Multilingual Web Chat | Omningage Connect integrated with Amazon Translate | $8.00 |
Premium Support | Omningage 24/7 Premium support | $5.00 |
Vendor refund policy
Please submit refund request at refunds@omningage.cloud
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Service Desk support@omningage.cloud
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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