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OMNINGAGE is a cloud customer engagement platform. It offers products and solutions for Amazon Connect, including the most modern, intuitive and data powered user desktop. The platform opens up all channels, including Voice, Chat, Email SMS, Facebook, Whatsapp, Video, Outbound etc., from a single and unifying web-based application. It includes built-in analytics unlocking the intelligence and provides critical insights to decision-makers in the form of reports, dashboards, and analytics to help them stay on top of customer and agent experience.