Overview
Access Contact Center demonstrates your commitment to inclusion, accessibility, and data privacy. Our TTY software provides instant, direct, and private communication with deaf and hard-of-hearing customers.
NexTalk integrates with AWS Connect to route RTT/TTY calls to your agent's queue. Allowing them to directly communicate with the caller via text on their agent desktop.
No added hardware is needed.
*For private offers contact sales@nextalk.com
Highlights
- Easy to install - Platform based communication software that is easily scalable.
- Shorter call times - Queue agents to receive RTT/TTY call by routing the call via your ACD. Agents receive TTY calls on their desktop. No need for relay services.
- Direct customer interaction - Private and secure communication that enhances customer experience and reduces legal risk.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
---|---|---|
Access Contact Center | TTY Call-management Software for call centers - 10 Users | $15,000.00 |
Vendor refund policy
No refunds, sales@nextalk.com
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
support@nextalk.com , 801-274-6001
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.