Sold by: SearchUnify
SearchUnify is a leading unified cognitive platform that powers a suite of AI products - including Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Community Helper, Knowbler (Knowledge Enabler), and Escalation Predictor - which make for a future-proof support ecosystem. An analyst and award winning platform, SearchUnify has been named a Leader in the 2024 Data Quadrant Report by SoftwareReviews, a Leader by IDC in the 2023 Knowledge Discovery Software Marketscape and a Strong Performer in The Forrester Wave™ : Cognitive Search, Q3 2021 and is recognized by industry leaders including TSIA and G2.
4.5
Overview
SearchUnify Cognitive Search enables support teams to solve more customer queries faster, improves findability of case resolving content, and drives knowledge-centered service, thereby improving FCR and support ROI. SearchUnify also enables community managers to drive self-service success and community engagement. Furthermore, the platform empowers knowledge managers to boost employee productivity by improving knowledge discovery and findability with real-time insights.
Key features include It unifies disparate content sources to ensure effortless and easy access to the most relevant information regardless of its location. SearchUnify harnesses the power of ML algorithms to continuously learn and automatically tune itself to contextually rank the most relevant and personalized search results. The beauty of SearchUnify predictive search is that it anticipates the needs of a user by making suggestions related to their queries while they type in the search bar. It displays rich snippets based on the context of the query and extrapolates a succinct/crisp answer right on the results page, thus taking your end-users a step closer to relevant information. Its insights engine decodes how customers think and generates rich insights into user behavior, intent, and problems. This additional information empowers the team to meet customer expectations and stay ahead of the curve at all times.
Highlights
- Unified Access to Enterprise Information with OOTB Support for 60+ Data Sources and Options for Integrating with Multiple Custom APIs
- Role Based Relevance & Personalization, Intelligent Spell Check, Synonym & Acronym Recognition
- Rich analytics to identify Content Gaps, KPIs like Case Deflection and Engagement , Search Trends, Top Conversions etc.
Details
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Deployed on AWS
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
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Dimension | Cost/request |
|---|---|
Upto 100K Searches per month | $0.025 |
Upto 200K Searches per month | $0.015 |
Upto 300K Searches per month | $0.01 |
Vendor refund policy
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Delivery details
Software as a Service (SaaS)
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Resources
Vendor resources
Support
Vendor support
Email, Online and Chat support support@searchunify.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Computer Software
Great Analytics Insights, Still Room to Grow
Reviewed on Feb 17, 2026
Review provided by G2
What do you like best about the product?
I really love the analytics insights I’m able to get.
What do you dislike about the product?
Customization limitations in how results are ranked or displayed
What problems is the product solving and how is that benefiting you?
Insight into content gaps. Analytics show what users are searching for but not finding, guiding better content creation.
Michelle S.
Transformative Unified Search with Seamless Implementation and a True Partner Team
Reviewed on Feb 06, 2026
Review provided by G2
What do you like best about the product?
SearchUnify Cognitive Search delivers a true unified search experience across all of our knowledge, documentation, and training systems. In an environment where content lives across multiple platforms, SearchUnify removes the burden from users of needing to know where information resides. They simply search and get the right answers.
All results are presented on a single, commingled page regardless of the source, eliminating silos and dramatically improving content discoverability. This has been transformative for both our customers and internal teams, ensuring knowledge is accessible at the moment it’s needed.
Equally important, the SearchUnify team has been an exceptional partner. The implementation was seamless, and their team handled the integration and onboarding with precision and professionalism. They are proactive, responsive, and genuinely invested in our success. It truly feels like a partnership, not a vendor relationship.
All results are presented on a single, commingled page regardless of the source, eliminating silos and dramatically improving content discoverability. This has been transformative for both our customers and internal teams, ensuring knowledge is accessible at the moment it’s needed.
Equally important, the SearchUnify team has been an exceptional partner. The implementation was seamless, and their team handled the integration and onboarding with precision and professionalism. They are proactive, responsive, and genuinely invested in our success. It truly feels like a partnership, not a vendor relationship.
What do you dislike about the product?
Nothing. SearchUnify continues to actively evolve the platform and is highly receptive to feedback. While there are always opportunities to further enhance analytics depth and visualization, their team has been extremely collaborative and responsive in addressing requests and improving the product. Their commitment to continuous improvement has been a major strength.
What problems is the product solving and how is that benefiting you?
SearchUnify eliminated content silos by providing a single, unified access point to knowledge, documentation, and training across multiple platforms. This allows users to focus on solving their problem instead of figuring out where information lives.
One of the most impactful capabilities has been embedding SearchUnify directly into our case submission workflow. By surfacing relevant knowledge, documentation, and training at the moment users are describing their issue, we have significantly improved self-service success and increased case deflection. Users are able to resolve questions independently, reducing support volume while improving the overall user experience.
It has fundamentally transformed how our customers, partners, and employees access knowledge, making information easier to find, faster to consume, and more actionable.
One of the most impactful capabilities has been embedding SearchUnify directly into our case submission workflow. By surfacing relevant knowledge, documentation, and training at the moment users are describing their issue, we have significantly improved self-service success and increased case deflection. Users are able to resolve questions independently, reducing support volume while improving the overall user experience.
It has fundamentally transformed how our customers, partners, and employees access knowledge, making information easier to find, faster to consume, and more actionable.
Jason M.
Best-in-Class Implementation Team with Cutting-Edge Tools
Reviewed on Feb 06, 2026
Review provided by G2
What do you like best about the product?
The implementation team is best in class with tools that are cutting edge.
What do you dislike about the product?
I haven't seen any downside on the demos I have seen.
What problems is the product solving and how is that benefiting you?
Case deflection by way of agentic search
Sahana P.
Highly Relevant Search with Powerful Filtering and Advanced Options
Reviewed on Feb 05, 2026
Review provided by G2
What do you like best about the product?
Search relevancy, filtering, and advanced search options.
What do you dislike about the product?
It would be helpful if this app included image recognition and voice search. I’d also like to see alternative options or suggestions when a search doesn’t return any results, so I’m not left at a dead end.
What problems is the product solving and how is that benefiting you?
Previously siloed content databases are now unified under a single search. I can track search sessions and content usage, and measure deflection as well.
Stephanie A.
Very Helpful Analytics for Understanding the Customer Experience
Reviewed on Feb 03, 2026
Review provided by G2
What do you like best about the product?
Analytics are very helpful for understanding the customer experience
What do you dislike about the product?
Comparing data between our CRM and SearchUnify is tricky.
What problems is the product solving and how is that benefiting you?
Suggesting appropriate content to customers in-flow