Sold by: SearchUnify
SearchUnify is a leading unified cognitive platform that powers a suite of AI products - including Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Community Helper, Knowbler (Knowledge Enabler), and Escalation Predictor - which make for a future-proof support ecosystem. An analyst and award winning platform, SearchUnify has been named a Leader in the 2024 Data Quadrant Report by SoftwareReviews, a Leader by IDC in the 2023 Knowledge Discovery Software Marketscape and a Strong Performer in The Forrester Wave™ : Cognitive Search, Q3 2021 and is recognized by industry leaders including TSIA and G2.
4.6
Overview
SearchUnify Cognitive Search enables support teams to solve more customer queries faster, improves findability of case resolving content, and drives knowledge-centered service, thereby improving FCR and support ROI. SearchUnify also enables community managers to drive self-service success and community engagement. Furthermore, the platform empowers knowledge managers to boost employee productivity by improving knowledge discovery and findability with real-time insights.
Key features include It unifies disparate content sources to ensure effortless and easy access to the most relevant information regardless of its location. SearchUnify harnesses the power of ML algorithms to continuously learn and automatically tune itself to contextually rank the most relevant and personalized search results. The beauty of SearchUnify predictive search is that it anticipates the needs of a user by making suggestions related to their queries while they type in the search bar. It displays rich snippets based on the context of the query and extrapolates a succinct/crisp answer right on the results page, thus taking your end-users a step closer to relevant information. Its insights engine decodes how customers think and generates rich insights into user behavior, intent, and problems. This additional information empowers the team to meet customer expectations and stay ahead of the curve at all times.
Highlights
- Unified Access to Enterprise Information with OOTB Support for 60+ Data Sources and Options for Integrating with Multiple Custom APIs
- Role Based Relevance & Personalization, Intelligent Spell Check, Synonym & Acronym Recognition
- Rich analytics to identify Content Gaps, KPIs like Case Deflection and Engagement , Search Trends, Top Conversions etc.
Details
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Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
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Dimension | Cost/request |
|---|---|
Upto 100K Searches per month | $0.025 |
Upto 200K Searches per month | $0.015 |
Upto 300K Searches per month | $0.01 |
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Support
Vendor support
Email, Online and Chat support support@searchunify.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Akshaya P.
Clear UI, Easy Integrations, and Prompt Support Deliver Real Value
Reviewed on Jul 29, 2026
Review provided by G2
What do you like best about the product?
The UI/UX is clear and smooth to work with. Integrations are simple to set up, and customisations are easier with Searchunify. Searchunify has provided consolidated outputs without delays, which has brought great value to both customers and employees for the cost. The support team has been prompt, helping us work through issues and assisting with platform upgrades. SUgpt is also a very useful feature: it reads through articles and provides the answers we need, which reduces the time spent searching for them.
What do you dislike about the product?
Random unexpected issues come up when there was almost minimal to no changes made before that
What problems is the product solving and how is that benefiting you?
Searchunify has consolidated solutions from different platforms to display in places that we need rather than searching across each platform
Education Management
Helpful Check-Ins and Slack Access, But Updates Can Disrupt Partner Integrations
Reviewed on Jul 28, 2026
Review provided by G2
What do you like best about the product?
Regularly scheduled weekly check-ins to investigate new scope, technical support issues, and features. Also like a direct line to associates at Grazitti through Slack communications.
What do you dislike about the product?
Sometimes unsure how connected people at SearchUnify are to our partners, for example, Vanilla Higher Logic. When updates are pushed to our Community platform, it has the potential to break the features that Grazitti has implemented there. Would be better to understand exactly how Grazitti is testing and ensuring Vanilla updates won't break features such as our search and our feedback widget.
What problems is the product solving and how is that benefiting you?
SearchUnify has helped us launch improved search functionality, data analytics on search usage, and customer feedback widgets.
Veronica K.
Feature-Rich SearchUnify with Excellent Implementation Support
Reviewed on Jul 27, 2026
Review provided by G2
What do you like best about the product?
Overall, I really like the range of features included in the SU product. We also received great support throughout our implementation, and the team at SU has been excellent to work with.
What do you dislike about the product?
I can’t think of any downsides to SearchUnify at the moment. The only feedback I’d offer is to share more product best practices during implementation. If a customer is used to doing something a certain way, but there’s a better approach within SearchUnify, it would be helpful to call that out and explain how to do it.
What problems is the product solving and how is that benefiting you?
We’re working to improve our self-service journey in Support. Our goal is to make sure customers can find the best content right up front, and that it’s easy to discover when they need it. We also want an AI agent to help guide customers, especially for level 1 types of cases. Since we have a small support team, we need as many of the straightforward, easy cases as possible to be solved through SearchUnify.
Steve D.
Responsive Team, Seamless Salesforce CRM Integration, and a Capable Platform
Reviewed on Jul 24, 2026
Review provided by G2
What do you like best about the product?
The team we’ve worked with has been extremely responsive and a real help in making sure we have a solid plan for implementation, testing, post-launch Hypercare, and ongoing support. The platform is very capable and integrates seamlessly with our Salesforce CRM.
What do you dislike about the product?
The Analytics platform contains a lot of information about our search, clicks, reuse, and associated rankings and levels, but it needs more capability to be tailored to each Admin user’s needs within their organization. I can download much of the data I need and do some off-platform reporting, charting, and analysis, but it would be helpful if all of that could be done directly within SearchUnify Admin. We’ve recently been given access to a more detailed chart and dashboard builder, so that should help in the near future.
What problems is the product solving and how is that benefiting you?
We previously did not have a multi-source Enterprise search platform that provided the level of knowledge access we needed, nor did we have a case deflection capability within our Support portal. SearchUnify has helped significantly in both areas by enabling our Support Agents to reuse existing knowledge, which allows them to resolve cases faster and more accurately. It has also given our customer base the opportunity to self-serve, so they don’t have to create a case for every request or question.
Alisha B.
Unified Search That Cuts Resolution Time, Backed by Hands-On Support
Reviewed on Jul 21, 2026
Review provided by G2
What do you like best about the product?
What stands out most is how it pulls content from all our different systems into a single, unified search experience. Instead of users having to search five different tools to find an answer, everything relevant surfaces in one place, which has noticeably cut down resolution times and support ticket volume.
I especially appreciated the team's support as a first-time user. They took the time to walk me through real-time updates as we went, rather than just handing over documentation and leaving me to figure it out on my own. That hands-on guidance made the learning curve a lot smoother and gave me confidence in using the tool early on.
I especially appreciated the team's support as a first-time user. They took the time to walk me through real-time updates as we went, rather than just handing over documentation and leaving me to figure it out on my own. That hands-on guidance made the learning curve a lot smoother and gave me confidence in using the tool early on.
What do you dislike about the product?
The one area I'd like to see improved is the analytics dashboard's ability to drill down into more granular detail for specific content sources. I can see overall search trends and performance at a high level, but when I want to isolate analytics for a particular source — to understand how it's performing on its own versus the aggregate — the options feel limited. It would be helpful to filter or segment the data more precisely by source so I can pinpoint exactly where content gaps or search issues are coming from, rather than having to infer it from the broader picture.
What problems is the product solving and how is that benefiting you?
Before SearchUnify, users often had to search across different tools to find a single answer, which slowed user resolution times down and led to a lot of unnecessary back-and-forth. SearchUnify solves that by unifying all of those sources into a single search experience, so relevant content surfaces in one place regardless of where it originally lives. The benefit has been very tangible: resolution times have noticeably improved, and we've seen a real drop in support ticket volume since users can now self-serve and find answers faster without needing to open a case.