Sold by: SearchUnify
SearchUnify is a leading unified cognitive platform that powers a suite of AI products - including Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Community Helper, Knowbler (Knowledge Enabler), and Escalation Predictor - which make for a future-proof support ecosystem. An analyst and award winning platform, SearchUnify has been named a Leader in the 2024 Data Quadrant Report by SoftwareReviews, a Leader by IDC in the 2023 Knowledge Discovery Software Marketscape and a Strong Performer in The Forrester Wave™ : Cognitive Search, Q3 2021 and is recognized by industry leaders including TSIA and G2.
Overview
SearchUnify Cognitive Search enables support teams to solve more customer queries faster, improves findability of case resolving content, and drives knowledge-centered service, thereby improving FCR and support ROI. SearchUnify also enables community managers to drive self-service success and community engagement. Furthermore, the platform empowers knowledge managers to boost employee productivity by improving knowledge discovery and findability with real-time insights.
Key features include It unifies disparate content sources to ensure effortless and easy access to the most relevant information regardless of its location. SearchUnify harnesses the power of ML algorithms to continuously learn and automatically tune itself to contextually rank the most relevant and personalized search results. The beauty of SearchUnify predictive search is that it anticipates the needs of a user by making suggestions related to their queries while they type in the search bar. It displays rich snippets based on the context of the query and extrapolates a succinct/crisp answer right on the results page, thus taking your end-users a step closer to relevant information. Its insights engine decodes how customers think and generates rich insights into user behavior, intent, and problems. This additional information empowers the team to meet customer expectations and stay ahead of the curve at all times.
Highlights
- Unified Access to Enterprise Information with OOTB Support for 60+ Data Sources and Options for Integrating with Multiple Custom APIs
- Role Based Relevance & Personalization, Intelligent Spell Check, Synonym & Acronym Recognition
- Rich analytics to identify Content Gaps, KPIs like Case Deflection and Engagement , Search Trends, Top Conversions etc.
Details
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/request |
|---|---|
Upto 100K Searches per month | $0.025 |
Upto 200K Searches per month | $0.015 |
Upto 300K Searches per month | $0.01 |
Vendor refund policy
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Delivery details
Software as a Service (SaaS)
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Resources
Vendor resources
Support
Vendor support
Email, Online and Chat support support@searchunify.com
AWS infrastructure support
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Customer reviews
0 ratings
0 AWS reviews
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91 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Law Enforcement
Full Control at Your Fingertips with Search Unify
Reviewed on Oct 27, 2025
Review provided by G2
What do you like best about the product?
Search unify is a powerful tool for managing the search experience for your doc portal.
What do you dislike about the product?
Nothing so far. Keep up the good work!!!
What problems is the product solving and how is that benefiting you?
It allows us to control search experience in our doc portal to the smallest detail.
Alvin .
Excellent Search capabilities, Easy to operate, and Outstanding Support
Reviewed on Oct 23, 2025
Review provided by G2
What do you like best about the product?
Search capabilities, ease of operation, minimal maintenance required, and very responsive customer support,
What do you dislike about the product?
Results of certain types of searches were less accurate than previous tool we were using and seems to require quite a while of manual configuration by support to achieve desired results.
What problems is the product solving and how is that benefiting you?
It allows our employees and customers to easily search our knowledge base content across different platforms and sites
Manoj P.
Better Personlized Chatbot for the Technical Support
Reviewed on Oct 23, 2025
Review provided by G2
What do you like best about the product?
Self Service to users through the chatbot
Federated search across multiple platforms.
Better personalization and customization.
Federated search across multiple platforms.
Better personalization and customization.
What do you dislike about the product?
Not tailored to interpret user inputs in to certain extent.
What problems is the product solving and how is that benefiting you?
The SUVA Chatbot is designed to provide users with self-service options for technical support. It delivers summaries from multiple sources to assist customers in resolving their issues. This approach helps with case deflection and enhances the overall customer experience.
Kristie M.
Very helpful
Reviewed on Sep 26, 2025
Review provided by G2
What do you like best about the product?
Search Unify has a helpful customer success and support team that is responsive and always trying to help meet our unique needs. They are adding a lot of AI capabilities to help make their product more effective and efficient -- it's not even the same product that it was a couple of years ago. It has been an essential component to make our LMS resources searchable in our org's Salesforce Community.
What do you dislike about the product?
I think the software UI could be more user friendly, but this was also the first SEO I've used on the backend so my learning curve was steep. It used to require a lot of manual time to maximize the search capabilities, but that has really changed with their GPT search.
What problems is the product solving and how is that benefiting you?
They make our LMS resources searchable in our Salesforce customer Community
Staffing and Recruiting
Always willing to meet us where we need
Reviewed on Sep 11, 2025
Review provided by G2
What do you like best about the product?
The team has consistently shown flexibility and partnership in the way they support us. Whether it’s tailoring solutions to our specific needs or equipping us with the right information so we can manage things independently, they strike the perfect balance. They’re also highly responsive and kind, always ready to step in during urgent situations. Overall, they feel like a true business partner rather than just a vendor.
What do you dislike about the product?
Room for improvement could be more availability to do things myself.
What problems is the product solving and how is that benefiting you?
It’s helping us bring all of our documentation sources together into a single, unified experience. Instead of customers needing to search across different places, everything is presented in one easy-to-access interface. This not only makes it simpler for customers to find what they need, but it also improves consistency and saves time on both sides.