Overview
Box unlocks the value of content. AI is reshaping how organizations in every industry operate and meet customer expectations -- but it also brings new security challenges. At the heart of this is content, everything from financial documents to campaign videos, which makes up 90 percent of enterprise data. Intelligent Content Management combines Content + AI so you gain strategic insights, automate workflows with agentic AI, and protect sensitive data at scale.
The Box platform merges content management, AI, search, automation, governance, and e-signature into a single stack. This synergy accelerates insight-driven workflows, reduces manual overhead, and gives you full control over your content, all while simplifying procurement and costs. Box brings enterprise-grade security, seamless collaboration, and AI-powered metadata extraction, now directly available through AWS Marketplace with simplified procurement and consolidated billing.
Highlights
- Drive AI-powered collaboration with anyone, anywhere, on any app: Avoid sacrificing AI-powered productivity for enhanced security. With Box, create, iterate, edit, and share files with anyone (including external parties), anywhere, on any device -- while keeping sensitive data secure. Rest assured knowing content is protected wherever it goes, and users get to work how they want with an intuitive user experience and collaboration capabilities like co-editing and shared workspaces.
- Govern documents with AI agents: Move from file servers or complex ECM tools and instead manage files on a cloud-native platform for unstructured data storage, AI-powered data extraction, search, governance, retention, and security. With Box, managing company content like financial reports and HR records is easy. By applying AI-powered metadata extraction, enhanced search capabilities, and automated disposition and retention schedules, Box makes document management simple and secure.
- Automate content workflows with AI: Streamline processes like onboarding and case management. Drive end-to-end content workflows by automating file requests, routing documents based on metadata, and speeding up reviews and approvals. Empower users to publish and consume content with intelligent portals, or customize them with first-party SDKs and integrated developer docs. Simplify workflows with unlimited e-signatures at no additional cost or seamless signature requests via third-party apps.
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Customer reviews
Centralized content has improved team collaboration and simplifies secure document workflows
What is our primary use case?
Box - Intelligent Content Management is used for managing business documents and keeping important files organized in one place. For a development team, Box - Intelligent Content Management can help with sharing project documents, technical specifications, design files, and other resources while making them easier to access.
A good example of how my team uses Box - Intelligent Content Management for document management and sharing would be in projects where a developer, designer, and project manager need to share requirements, design documents, and project updates. Box - Intelligent Content Management keeps these files organized in one place with controllable access and easier collaboration. It helps everyone find the latest information without going back and forth through emails.
Another important use case for Box - Intelligent Content Management is managing project-related information across different teams. Developers, designers, and project managers often need access to the same documents. Having organized files, clear permissions, and a central place for information makes collaboration smoother and helps avoid confusion with multiple file versions.
How has it helped my organization?
Box - Intelligent Content Management offers the main potential benefit of spending less time searching for documents and managing the file sharing process. The information is organized and easy to access, allowing teams to focus more on their actual work. Workflow automations can also help reduce repetitive tasks and unnecessary follow-ups.
Features like document search, file sharing, and workflow automations can reduce manual work and help improve team productivity, though I do not have exact numbers for the time saved or cost reduction.
What is most valuable?
The features I would highlight for Box - Intelligent Content Management are secure file sharing, document collaboration, access controls, workflow automations, and AI-powered content search. These capabilities are useful because they help teams find information, manage documents, and reduce repetitive work.
Integrations are an important part of Box - Intelligent Content Management because teams often use multiple tools in their daily work. Connecting documents with existing business tools makes collaboration smoother and reduces manual work. The user interface is quite important as well, since easy navigation, quick search, and simple file sharing can make a significant difference in overall user experience.
What needs improvement?
Some advanced features of Box - Intelligent Content Management could be easier for new users to understand. Better onboarding, simple setups, and clear examples for integration and automations would help a team get started faster.
The integration setup for Box - Intelligent Content Management could be more straightforward, especially for teams connecting different tools. Clearer pricing and plan comparisons would also help businesses understand which features they need and what they will pay for.
For how long have I used the solution?
I am familiar with Box - Intelligent Content Management capabilities, especially document organization, secure file sharing, collaboration, and workflow automations.
What do I think about the stability of the solution?
Box - Intelligent Content Management is stable.
What do I think about the scalability of the solution?
Box - Intelligent Content Management offers good scalability for growing businesses. As the team grows and the amount of content increases, it helps keep documents organized and manage access across different teams. Its integrations and workflow automations can support more complex business needs over time. Overall, scalability is one of its useful strengths.
How are customer service and support?
Customer support for Box - Intelligent Content Management is an important part of any content management platform. Quick responses, clear guidance, and effective problem solving can make a difference, especially when dealing with technical issues or integrations. I would rate the customer support for Box - Intelligent Content Management an eight.
Which solution did I use previously and why did I switch?
Before using Box - Intelligent Content Management, we tried other tools like Google Drive and SharePoint, which are also commonly used for document management and file sharing. The main reason to consider switching would be better document organization, access control, collaboration, and workflow automations. The right choice depends on the team's needs and existing tools.
What was our ROI?
The potential return on investment with Box - Intelligent Content Management comes from reducing manual document handling, making information easier to find, and simplifying approval workflows. Actual user data would be needed to provide a reliable estimate on time saved or money saved.
What's my experience with pricing, setup cost, and licensing?
My experience with Box - Intelligent Content Management pricing and setup involves details like the price and licensing depending on team size and the features needed. The setup should be relatively straightforward for basic use, but configuring permissions, integrations, and advanced workflows may require some planning. I would recommend comparing the available plans carefully to ensure the features and overall costs fit business requirements.
Which other solutions did I evaluate?
We evaluated Google Drive and SharePoint before choosing Box - Intelligent Content Management.
What other advice do I have?
I would rate Box - Intelligent Content Management an eight out of ten because it offers useful content management, collaboration, and security capabilities. I would leave room for improvement in areas such as ease of setup, pricing clarity, and the learning curve for advanced features.
In governance, Box - Intelligent Content Management AI governance and security are quite important when using AI with company documents. Clear control and transparency about how content is processed is essential. It should also respect existing permissions and protect sensitive business information.
AI can be useful for Box - Intelligent Content Management in searching documents, summarizing information, and finding relevant details. However, important information should be verified against the original documents before using it for business decisions.
Box - Intelligent Content Management is available as a cloud-based content management service.
My advice to others looking into using Box - Intelligent Content Management would be to first understand your team's document management and collaboration needs. Box - Intelligent Content Management offers useful features such as secure file sharing, access controls, integration, and workflow automations.
Secure content sharing has transformed large-file collaboration and saves time across teams
What is our primary use case?
Our main use case for Box - Intelligent Content Management is for file sharing, secure file sharing, and content management, and the AI features are quite valuable.
When it comes to sharing files securely, it is not usually possible on email because emails have limitations of about 25 megabytes. We use Box - Intelligent Content Management, which provides a secure link to the receiver to click and access. The AI features help in saving storage and reducing duplicate content.
Box - Intelligent Content Management is quite cost-effective, so we have multiple teams using it. The receiver does not have to have an account to access data.
How has it helped my organization?
Box - Intelligent Content Management has definitely helped in seamless content sharing and content management, which usually is not the case when there are limitations with email attachments.
I have definitely noticed time saved because we have a platform that is reliable when it comes to uploading data that is large in terms of size. It also helps in reducing issues because we do not have to keep looking at multiple platforms.
What is most valuable?
The best features of Box - Intelligent Content Management are secure content sharing, file formatting, and the ability to load without any restrictions.
The secure content sharing and formatting features are useful because they provide that secure sense that your data is not going to be compromised. Box - Intelligent Content Management stands out compared to most of the other platforms we have used, purely from the security standpoint. It also helps in not having a rate limit when it comes to uploading capabilities, as upload is done as well as your internet connection.
Regarding Box - Intelligent Content Management's AI capabilities, I feel it is very secure in terms of utilization. Although we do not use too much of the AI capabilities since it is an online file sharing cloud-based platform, I feel it is secure.
What needs improvement?
There is nothing major to call out in terms of improvements for Box - Intelligent Content Management; I think it is good at what it does.
For how long have I used the solution?
I have been using Box - Intelligent Content Management for the past two years.
What other advice do I have?
On a scale of 1 to 10, I would rate Box - Intelligent Content Management a nine.
I think Box - Intelligent Content Management is a pretty good platform to use, and we have been using it for the last two years. Perhaps in the future it could get a 10 out of 10.
My advice to others looking into using Box - Intelligent Content Management is that it is definitely something which you can try as a trial before you buy.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Centralized document hub has improved secure collaboration and streamlined daily work
What is our primary use case?
My main use case for using Box - Intelligent Content Management is for centralized document management and team collaboration. I use it to store and organize business files, share documents with colleagues, and manage access permissions so the right people can access the right information. It also helps keep documents organized in one place and reduce the back and forth of sharing files through emails.
For day-to-day work with Box - Intelligent Content Management, I mainly use it to organize project documents, share files with team members, and keep everyone working from the same set of information. For example, when we are working on a project, we can keep requirements, reference documents, and updated files in a shared folder. Instead of sending multiple attachments over email, team members can access the latest version based on their permission, which makes collaboration easier and helps avoid confusion about which file is current.
How has it helped my organization?
Box - Intelligent Content Management has positively impacted my organization by improving the way our team manages and shares information. Instead of searching through emails or keeping documents scattered across different locations, we can access project files from a centralized place. It has also made collaboration smoother because team members can work with shared documents and access the latest version. Another positive impact is better control over sensitive information through permission settings. Overall, Box - Intelligent Content Management has helped us maintain a more organized workflow and spend less time managing files manually.
The specific outcomes from using Box - Intelligent Content Management include the time saved in finding, sharing, and updating documents. Previously, coordinating with files through emails could involve several messages to make sure everyone had the right version. With Box - Intelligent Content Management, shared folders make the process more straightforward, and the team can access the information they need in one place. We have not formally measured the exact time saved, so I would not give a specific percentage, but the improvement in organization and day-to-day coordination has been noticeable.
What is most valuable?
The best features Box - Intelligent Content Management offers include secure file sharing, access permission, version history, and Box Secure. Secure sharing makes it easy to collaborate with team members without losing control over who can access and save documents. Version history is useful when we need to review or restore an earlier version of a file. I also appreciate Box AI because it can summarize lengthy documents and help find important information more quickly. Overall, these features make document management and collaboration well-organized and efficient.
Out of the features Box - Intelligent Content Management offers, the one I use most often is secure file sharing with a shared folder because it makes day-to-day collaboration much easier. I can keep project documents organized and give team members access without repeatedly sending files back and forth. One feature I'd like to use more often is Box AI, especially for summarizing lengthy documents and extracting the key information. I think it could save time when reviewing a large amount of project documentation.
Regarding Box - Intelligent Content Management's AI capabilities, I think Box has a strong approach to AI governance and security. I appreciate that AI access respects existing file permissions, which helps prevent users from accessing information that they are not authorized to see. Security control and audit capabilities are also important for keeping sensitive business content protected. I'd still like to see clearer visibility into how AI accesses and processes data.
Regarding Box - Intelligent Content Management's AI capabilities, I find Box AI is useful for summarizing documents and extracting key information, and the results are generally helpful for routine tasks. However, accuracy can vary depending on the document and the complexity of the question. I would still verify details before relying on the output, especially for business-critical decisions.
What needs improvement?
Box - Intelligent Content Management could improve by making the interface more intuitive for new users and simplifying some advanced settings. I'd appreciate more affordable pricing options and smoother performance when working with large files.
Based on my experience with Box - Intelligent Content Management, I'd appreciate tighter integration with other productivity tools, more fine-grained controls for notifications, and faster upload and sync for large files. Improving the search experience to quickly find specific information within documents would also make Box - Intelligent Content Management even more useful.
For how long have I used the solution?
My experience managing business content in Box - Intelligent Content Management involves collaborating on documents and using the platform to keep files organized and accessible across teams. I value the combination of secure file sharing, access controls, and workflow features, and I'd prefer to share what has worked well and where I see room for improvement. I have around 16 months of experience working with Box - Intelligent Content Management and intelligent content management solutions.
What do I think about the stability of the solution?
Box - Intelligent Content Management is very stable in my experience, with file sharing, security, and collaboration all functioning well.
What do I think about the scalability of the solution?
Box - Intelligent Content Management scales effectively as a team because you can add users, expand storage, and manage access permissions centrally. It also supports collaboration across different teams and locations without requiring changes to the existing setup. It offers good flexibility for a growing business, although licensing costs can increase as usage expands.
How are customer service and support?
Support for Box - Intelligent Content Management is good. For more complex technical problems, it can sometimes take longer. I'd appreciate faster response times for more personalized support and advanced issues.
Which solution did I use previously and why did I switch?
Box - Intelligent Content Management is the first solution my company ever used.
What was our ROI?
I see a return on investment with Box - Intelligent Content Management, mainly through improved team efficiency and less time spent managing document or file versions. The return has mainly been in time saved rather than direct cost reduction. For example, when multiple team members need the same project document, we can access them from a shared Box - Intelligent Content Management folder instead of repeatedly requesting files through emails. This reduces delays and makes updates easier to manage. We have not tracked exact monetary savings or reduced head count, but the practical benefit is smoother collaboration and less time spent managing documents.
What's my experience with pricing, setup cost, and licensing?
My experience with Box - Intelligent Content Management regarding pricing, setup cost, and licensing shows that the pricing is reasonable for the features it offers, but cost can increase depending on the plan, storage needs, and advanced security features. Setup is relatively straightforward, but choosing the right license plan can take some planning. I'd appreciate more flexible pricing options for smaller teams.
What other advice do I have?
On a scale of one to ten, I would rate Box - Intelligent Content Management an eight.
I chose an eight for Box - Intelligent Content Management because it does a good job of keeping documents organized, making file sharing easy, and supporting team collaboration with useful security controls. The main reason I didn't give it a ten is that some settings could be simpler, search could be more effective, and pricing could be more flexible.
I would suggest carefully assessing your company's team needs, security, and integration options with Box - Intelligent Content Management to make sure that the pricing and features are worth it. I'd also suggest testing the sharing and permission settings first so you can get the most value from the platform.
Centralized storage has transformed secure collaboration and reduced document errors significantly
What is our primary use case?
My main use case for Box - Intelligent Content Management is that it is a great and simple tool to use that we use every day, especially to manage our files and send and share files and collaborate with different team members and departments.
Overall, it is a great tool for sharing our business items with the whole team to any location. In our industry, things are currently in the process of being moved to online storage from paper files. Box - Intelligent Content Management has made it really easy to store, transport, and track online processing of applications and data we need to use from multiple locations.
In the past, we used only paper files. If someone was in our second office, we would need to have something fixed to us, and the quality would be really low. Box - Intelligent Content Management has allowed us to store things and get access to them from any location, which has been really great and has saved us a lot of time and also reduced a lot of errors while handling large files.
A quick specific example of how my team and I use Box - Intelligent Content Management to collaborate or manage files in our day-to-day work is that our clients in other countries can share all documents with us in a matter of seconds. We can also work on different projects for different clients while collaborating in those projects, sharing project files very securely.
Box - Intelligent Content Management provides strong security and detailed management controls, which are extremely important to me and especially helpful when I need to keep contracts and other documents protected, and the sharing features are a big advantage when I'm working with regulated confidential data.
Box - Intelligent Content Management has continued to improve with updates and adjustments that make it work with Microsoft 365 and Google Workspace smoothly and straightforwardly and has been a solid option for business document storage, helping me keep everything organized, secure, and properly stored.
How has it helped my organization?
Box - Intelligent Content Management has positively impacted my organization by being really great and helpful for the past two years I have been using it. It has made collaboration much easier. Also, security has improved, especially when dealing with confidential data.
Storage is great and has been helpful for managing documents by allowing me to set the right permissions.
Mobile access is a big plus since it is really convenient when I am away from my desk. It also automates workflows with every modern app, which makes routine tasks feel more streamlined and saves a lot of time. Additionally, it is a great, secure file sharing and collaboration tool.
A specific outcome that shows how Box - Intelligent Content Management has improved my work or my team's work is the reduction in errors. Since we do not have to deal with the files manually, the reduction in errors has been notable at approximately eighty percent. We have also been able to save a lot of time, with seventy to eighty percent of our time being saved. Additionally, collaboration has improved by eighty percent.
What is most valuable?
The best features that Box - Intelligent Content Management offers include security controls, smooth integrations with Microsoft 365 and Google Workspace, an intuitive interface, and it is user-friendly and easy to use.
Regarding the security controls, we are able to integrate it with Microsoft 365 and Google Workspace for smoother collaboration and file sharing. Security controls allow us to restrict certain files to certain users who can access them and those who cannot access them. This ensures that the security becomes very top-notch. I love Box - Intelligent Content Management's ability to manage permissions and streamline workflows where it enhances productivity, especially when dealing with or handling sensitive information.
I also love the interface of Box - Intelligent Content Management, which is user-friendly and easy to customize. This makes it very easy to use, even for new users.
What needs improvement?
One aspect of Box - Intelligent Content Management that could be improved is the search functionality, which can occasionally be slow or less intuitive when locating specific files with large repositories.
Additionally, some of the advanced administrative and security features have a learning curve and may require additional training for new users.
For how long have I used the solution?
What other advice do I have?
I rate Box - Intelligent Content Management nine out of ten. I chose this rating because I love its ease of use, secure file sharing capabilities, and seamless collaboration. This makes it simple to store, organize, and access documents from anywhere while maintaining strong security and compliance controls.
Regarding Box - Intelligent Content Management's AI capabilities, I will be very brief. In my organization, we are very strict with AI, so we do not use that AI feature, but I think it is quite straightforward and accurate. Box - Intelligent Content Management's AI capabilities are very accurate.
I purchased Box - Intelligent Content Management through the AWS Marketplace.
The advice I would give to others looking into using Box - Intelligent Content Management is that it is a secure file sharing and collaboration tool that improves collaboration. It also helps to solve challenges of securely storing, managing, and sharing business documents across teams and locations by providing a centralized platform where employees can easily access the latest versions of files, collaborate in real time, and maintain proper document control. In return, it reduces the need for email attachments, minimizes versioning issues, and improves overall team productivity, making it a very recommendable tool.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Structured folders and bulk uploads have reduced errors and save time on large media deliveries
What is our primary use case?
My main use case for Box - Intelligent Content Management is sending large files, such as MP3, MP4 files, and large assets as a delivery system so that we are able to download and import them into our CMS.
Regarding how that process works for me, we set up folders based on which clients we were dealing with.
We had a naming convention that we created for our clients to follow when they send over their material, making it easy for us to identify.
What is most valuable?
The best features Box - Intelligent Content Management offers is how it packages everything into one folder, making it easy to locate and find everything despite how many times folks are sending things.
I found the search feature very helpful, but the organization of the folders stands out for me.
Box - Intelligent Content Management has positively impacted my organization by making it easier for us to receive assets, allowing bulk sending instead of having assets sent to us one at a time.
I can share specific outcomes or metrics: there is about a 90% reduction in errors. We would not have an upload delivery of sent files fail, as files were coming in on Box - Intelligent Content Management based on how they were sent, in the groupings they were in, and even if the time for larger files takes a bit more, it lets us know when everything has landed in the folder and is ready for us. This has provided very good communication, so we are not pulling things if they are not fully downloaded yet or sent through.
What needs improvement?
Box - Intelligent Content Management can be improved by using a bit more AI, making it easier and more user-friendly to drop things in, with the ability for folks to zip things or drop one asset at a time so that it groups them all together, giving them an option to group everything together.
I chose eight specifically because the functionality that we needed it for works, and where we are right now with technology, at a 10, I think any program or technology can be improved to keep moving as fast as AI is. It needs to keep up with it and incorporate some ideas to help folks who need assets to come quicker or perhaps suggest more tags to identify them. We had a specific naming convention, and I know others might not do that, so perhaps it could help them suggest how to name the files.
For how long have I used the solution?
I had used Box - Intelligent Content Management for about three years.
What do I think about the stability of the solution?
Box - Intelligent Content Management is stable.
What do I think about the scalability of the solution?
Regarding Box - Intelligent Content Management's scalability in my experience, I think it is good; it can handle the volume that we needed to be sent over and sent back for our purposes.
How are customer service and support?
I have never dealt with customer support for Box - Intelligent Content Management.
Which solution did I use previously and why did I switch?
Before Box - Intelligent Content Management, we were using MassTransit, and as our assets grew and we started working with different types of assets, into the MP3 and MP4 world, we needed a system that could handle it and send it in a timely fashion while also grouping it together in the folder area where we could pull everything.
What was our ROI?
I have seen a return on investment with Box - Intelligent Content Management; I would say time was saved as instead of hours of somebody sitting there uploading files another way, such as MassTransit or zipping them, Box - Intelligent Content Management probably saved 90% of the time.
What other advice do I have?
On a scale of one to ten, I would rate Box - Intelligent Content Management an eight. No system is perfect, but it does get the job done for what we need.
Regarding Box - Intelligent Content Management's AI capabilities, I think its governance and security are good, but we always need to continue to stay on top and grow with governance and security with AI; that is the same for any product, and I would say that same recommendation applies.
Regarding Box - Intelligent Content Management's AI capabilities concerning its accuracy and reliability of output, I think it is pretty good, but with the way AI is evolving, it could always be better.
I do not handle the cloud provider we use for our private cloud, so I do not know.
My advice to others looking into using Box - Intelligent Content Management is that the setup could be a little bit of a process to work through, but I also suggest having an idea of how you want your folder structure set up, possibly how you want your assets named so that when you receive them, you understand what you are receiving and where it is going, making it easier to quickly move things and download them or upload them to a CMS system.