Augintel's natural language processing (NLP) SaaS products are used by health and social services clinicians to identify actionable information - such as risks, social determinants of health, and protective factors - buried in narrative data such as case notes or patient notes, while also providing narrative search capability. This enables clinicians, such as child welfare caseworkers, to understand more about those they care for and improve the quality of care delivered. Augintel products are also used by managers and administrators to assess client- and patient-level narrative data at the organizational level, identifying safety and compliance issues, as well as early warning signs, so that leadership can intervene and manage the quality of care delivered by their organization as a whole.