Sold by: AMC Technology
CTI for ServiceNow and Amazon Connect improves the agent and customer experience.
Overview
CTI for ServiceNow and Amazon Connect by AMC Technology's DaVinci enhances the customer and agent experience through the DaVinci toolkit which is designed to orchestrate complex use cases for contact centers and enhance customer experiences. It offers an ideal blend of pre-built and custom-built solutions, combining a feature-rich system with exceptional flexibility.
Highlights
- Improve the agent experience through screen-pop, click-to-dial, and automatic call activity tracking
- Improve and track agent metrics through consolidated reporting within Microsoft Dynamics
- Using DaVinci's low code/no code approach to implement your digital transformation vision
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/month |
|---|---|---|
DaVinci Toolkit Agent Bundle | Integrate your CRM and telephony system to access essential CTI features such as click-to-call, screen pop, and call controls, all within a unified interface. | $25.50 |
Dimensions summary
This listing has one pricing dimension, the DaVinci Toolkit Agent Bundle, billed per user under a contract. You buy licenses based on the number of agents who need access. Pricing scales with your user count, so cost grows as you add more agents. Each license connects your CRM and telephony system and unlocks core CTI features like click-to-call, screen pop, and call controls within one interface. Licenses also give users access to a library of integration apps and a cloud-based administration portal.
Top-of-mind questions for buyers
One user is one agent who needs access to the CTI features. Each agent using click-to-call, screen pop, and call controls requires their own license. You buy licenses to match the number of agents in your contact center.
Cost scales directly with your agent count. Each agent needs their own license, so adding agents adds licenses. There are no included bundles or usage thresholds to cross. You pay per user under the contract term.
Each license gives one agent CTI features like click-to-call, screen pop, and call controls in one interface. Users also get access to a library of integration apps and a cloud-based administration portal. Connecting on-premise and cloud environments may require an add-on at extra cost.
www.amctechnology.com
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