Sold by: Zendesk
Multi-product
|
Deployed on AWS
Zendesk Contact Center delivers fast, personalized resolutions no matter the geo, call volume or complexity with the only AI-powered contact center that combines the ease of Zendesk and Amazon Connect.
Overview
Zendesk Contact Center delivers a complete, AI-powered contact center solution that combines the ease of Zendesk with cloud-native telephony, conversational IVR, and reliable global connectivity from Amazon Connect. It integrates natively with Zendesk Suite and the AWS ecosystem, empowering you to innovate your customer experience, consolidate your CX stack, and improve agent productivity.
Built directly into the Zendesk Resolution Platform, it unifies voice and digital channels, embeds automation and AI throughout the agent experience, and connects data from your across customer journey for actionable insights and continuous improvement. Agents work from one unified workspace with full customer context, while leaders gain real-time visibility into performance, quality, and workforce metrics without managing multiple vendors or integrations.
Core capabilities of the integrated solution:
-Native, enterprise-grade voice
-Unified agent workspace for voice and digital channels
-Conversational IVR, queues, and routing
-Integrated Workforce Engagement Management (WEM) and Quality Assurance (QA)
-Real-time reporting, analytics, and sentiment insights
-Built-in security, compliance, and encryption
-1,200+ pre-built integrations and open APIs for extensibility
Use cases
Contact Center
Zendesk Contact Center, powered by Amazon Connect, unifies voice and digital channels on one platform. It uses AI-driven IVR to route calls intelligently. Agents access full customer context and tools in one workspace for faster, personalized service. Supervisors track real-time performance and sentiment via dashboards. Analytics identify common issues and automation opportunities, enabling continuous improvement and higher first-call resolution.
Contact Center Modernization
Zendesk Contact Center modernizes siloed call centers into scalable, AI-powered experiences by unifying voice and digital channels on one platform. AI routing and self-service reduce manual tasks, while WEM and QA tools monitor agent performance. Native AWS integrations ensure data management and compliance with real-time reporting. Teams can quickly deploy new automations and channels with minimal technical effort.
Details
Sold by
Deployed on AWS
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Products included
4.4
(97)
Deployed on AWS
Amazon Connect is an AI-powered customer experience solution that makes it easy to deliver exceptional experiences at every customer touchpoint without cost-based compromises.
4.3
(6631)
Deployed on AWS
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote.
Integration guide
To integrate Zendesk with Amazon Connect, start by launching your Zendesk Suite and Contact Center instances. From there, Zendesk experts or one of our global partners will handle the deployment to ensure your Contact Center is set up for success.
Legal
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