Sold by: JIG-SAW INC.
Deployed on AWS
JIG-SAW Lorel.ai is an IT operations service powered by proprietary agentic AI. It integrates with your existing monitoring and observability tools and brings event detection, incident creation, and Runbook execution together on a single platform. By reducing fragmented, tool-by-tool operations, Lorel.ai helps your team move toward autonomous operations, with human oversight where needed.
Overview
As IT operations teams expand their monitoring, observability, and DevOps stacks, alert fatigue continues to escalate. Triaging the massive volume of notifications and driving them toward reliable incident resolution has pushed traditional, human-dependent workflows past their breaking point.
JIG-SAW Lorel.ai transforms IT operations through proprietary agentic AI, empowering engineering teams to automate and autonomize end-to-end system operations.
[Key Features]
- Comprehensive Integration with AWS & Observability Stacks
Lorel.ai seamlessly integrates with native AWS services - such as Amazon CloudWatch and Amazon GuardDuty - as well as a wide range of third-party monitoring and observability platforms. By holistically analyzing aggregated telemetry and alert data, it develops a deep, contextual understanding of your system architecture.
- Flexible AI Agent Platform
Easily build and deploy purpose-driven AI agents tailored to your operational workflows. Lorel.ai helps assist in complex tasks - from automated root cause analysis (RCA) to routine troubleshooting - that traditionally require manual intervention.
- Runbook-Grounded Execution and Guardrails
To prevent unintended changes or operational accidents within your AWS environment, all remediation and modification actions are designed to be strictly executed within the boundaries of your predefined Runbooks. You can generate Runbooks simply by uploading your existing standard operating procedures (SOPs), and enforce least-privilege access (such as granular IAM policies) on a per-runbook basis - ensuring enterprise-grade governance while achieving secure autonomous operations.
[Plans & Requirements]
Available Plan: Standard Plan
*This service is available exclusively for business and corporate customers.
[Contact, EULA & Private Offers]
Your use of this service is subject to the End User License Agreement (EULA). For inquiries regarding the EULA or custom Private Offers, please reach out to us:
Contact: https://www.jig-saw.com/service/lorelai/contact/
In the event of any discrepancy between the English version and any translation, the English version shall prevail.
Amazon Web Services, AWS, Amazon CloudWatch, and Amazon GuardDuty are trademarks of Amazon.com, Inc. or its affiliates.
Highlights
- Agentic AI - Works across your existing tools to detect events and carry incidents through to resolution
- Your Runbooks - Authored by your team and executed automatically, with human oversight where needed
Details
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Features and programs
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
Monthly Base Fee | Platform fee, charged once per calendar month (UTC); not prorated | $1,350.00 |
AI Agent Calls | Per AI agent run that completes successfully | $1.50 |
Data Ingestion Events | Per event or metric data point ingested from connected sources | $0.00007 |
Data Storage Volume (per MB-month) | Per MB-month of data stored, averaged over the calendar month | $0.0015 |
Vendor refund policy
All fees are non-cancelable and non-refundable except as otherwise expressly provided in the Terms of Service or as required by law. JIG-SAW INC. may suspend or terminate the Services, in addition to other rights and remedies, in accordance with the Terms of Service (including, but not limited to, if fees are past due or there is a risk of non-payment). The products selected by you on this page are deemed available for your use upon the provisioning of the applicable products by JIG-SAW INC.
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Our support team can help with setup, configuration, and general product questions. To contact us, visit: https://www.jig-saw.com/service/lorelai/contact/
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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