Sold by: Carahsoft Technology Corp.
Deployed on AWS
We Save Contact Center Costs By Helping Your Callers Self-Serve In Your IVRs and Intelligent Voice Assistants.
Overview
"Gyst [Private Offer Only] combines the benefits of the Private Offer feature along with Carahsoft's contract vehicles in providing customers a seamless acquisition process for their cloud-based products and solutions from AWS Marketplace.
The 2 main components that our solution is comprised of are Gyst CX and Gyst Analytics.
Gyst CX - an effective cost saving tool for your Contact Center. Gyst CX helps you save money by deflecting mundane and repetitive phone calls away from your expensive agents. It works with the Intelligent Voice Assistants and IVRs you already own, whether hosted, premise, or hybrid.
Gyst Analytics - A trusted guide on your Digital Transformation journey. With Gyst Analytics, you can eliminate guesswork and confidently create great voice experiences your customers will want to use. It's easy to add to your existing voice applications any works for any voice platform.
This listing is for Private Offers ONLY. Please reach out for more details. Thank you."
Highlights
- Deflect calls away from agents costing 10x - 20x as much - and free them up for more complicated calls.
- Reduce zero-outs, callbacks, and even churn that costs you money and frustrates your customers.
- Fix the pain points your customers struggle with daily and Guide your digital transformation roadmap armed with additional data on your voice channels.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Gyst-CX | Limit of 2 million API calls- Annually | $50,000.00 |
Gyst Analytics | Limit of 2 million API calls- Annually | $50,000.00 |
Dimensions summary
This listing offers two independent options, each billed on an annual contract. Gyst-CX (Requests) covers real-time optimization that adjusts the caller experience during live calls. Gyst Analytics (Requests) covers turn-level reporting that shows where callers struggle. Each option is priced separately and includes an annual limit of 2 million API calls. The dimensions are not tiers of one product; you buy each based on your goal. You can start with analytics visibility, add real-time optimization, or run both. Pricing scales by adding contracts, since each carries its own 2 million call allowance.
Top-of-mind questions for buyers
Each dimension bills by requests made through the web API over HTTPS. Gyst adds its optimization or analytics layer to your voice platform through these calls. Every request counted against your allowance is one interaction sent to the Gyst API during a caller's session.
Each contract carries a 2 million call allowance per year. The limit applies per dimension, not shared between them. To handle more volume, you add additional contracts, since each one includes its own separate 2 million call allowance. Contact the vendor for overage handling details.
The two dimensions bill independently. Gyst-CX (Requests) charges for real-time optimization calls during live calls. Gyst Analytics (Requests) charges for turn-level reporting calls. Each has its own 2 million allowance. Running both means two separate charges on your invoice, driven by the call volume in each.
www.gysttechnologies.com
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Vendor refund policy
Refund of subscription on a pro-rated basis provided service in use for three months minimum.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
One hour response time for critical issues. Same day service for non-critical issues. teamgyst@gysttechnologies.com ,
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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