Sold by: ProUCX
Put your ElevenLabs agent on live Amazon Connect calls - it works like a real team member: in your queues, supervised and reported like any agent. No SIP.
Overview
ElevenLabs Voice Agent runs your ElevenLabs conversational agent inside Amazon Connect, on live calls - natural and interruptible - with a native human handoff, all without leaving your contact centre.
Why not the ElevenLabs SIP path? The ElevenLabs SIP integration pulls the call out of Connect, splitting the contact record and breaking native human handoff, Contact Lens, and metrics. LiveUCX keeps your agent native - it runs inside your own Amazon Connect instance and operates as an agent, on one contact record with the conversation context passed along.
Works as a real member of your team. Because it operates as an agent in your own Amazon Connect instance - not a bolt-on - your ElevenLabs voice inherits everything your human team already has, with no new tooling and no separate console:
- Sits in your queues. Routed contacts like any other agent; move it in and out of queues on demand.
- Supervise it like a team member. Silent monitor, whisper, and barge-in - listen in or jump onto the call.
- Native Connect features, for free. Call recording and Contact Lens sentiment analysis, and warm or cold transfers - to a human, another queue, or a Quick Connect - with context passed along.
- Elastic capacity. Spin agents up as overflow when call volume spikes, then scale back after - handle surges without hiring.
- Always on. 24/7, never takes a break: no after-call-work fatigue, no shrinkage, always Available.
- Fully visible in reporting. It appears in Amazon Connect real-time and historical and live reports - contacts handled, handle time, and more - managed exactly like your people.
Proven live. Hear it for yourself - our Tom demo agent answers, converses, and hands off. Dial +61 7 3905 7328.
Residency, stated plainly. ElevenLabs runs offshore (no Australian point of presence) - disclosed. If you need speech to stay in Australia, use our multi-provider Live AI Agent listing with the Deepgram Australian endpoint.
Simple, honest pricing. You pay one monthly per-agent fee for the LiveUCX platform only - one agent, a 5-agent bundle, or a 20-agent bundle. You bring your own ElevenLabs account and pay ElevenLabs directly for voice, plus your own Amazon Connect telephony - no markup on AI minutes, your own ElevenLabs rates, full cost control.
Get started with a self-serve wizard: connect your Amazon Connect instance, add your ElevenLabs key, pick your agent.
Highlights
- Your ElevenLabs voice works as a real member of your team - it operates as an agent in your Amazon Connect contact centre: in your queues, supervised (monitor, whisper, barge-in), and reported like any agent. No SIP, no split record.
- Every native Connect feature comes free - call recording, Contact Lens sentiment, warm or cold transfers and Quick Connects with context, and a native human handoff on one contact.
- Elastic, 24/7 capacity - spin agents into queues as overflow during peaks and scale back after. Proven live (dial the Tom demo). Pay ElevenLabs direct, no markup. Simple per-agent or bundle pricing.
Details
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
1 agent per month | One ElevenLabs voice agent in Amazon Connect. Per month, single agent. | $300.00 |
5-agent bundle per month | Up to 5 ElevenLabs voice agents in Amazon Connect. Fixed monthly bundle. | $1,000.00 |
20-agent bundle per month | Up to 20 ElevenLabs voice agents in Amazon Connect. Fixed monthly bundle. | $3,000.00 |
Dimensions summary
Pricing is based on how many voice agents you run each month. You pick from three options that scale by agent count. The single-agent option covers one voice agent per month. The 5-agent bundle covers up to five agents in one fixed monthly charge. The 20-agent bundle covers up to twenty agents in a fixed monthly charge. Each option bills monthly against your AWS account. As your agent needs grow, you move to a larger bundle. The bundles group agents into one flat monthly rate instead of charging separately per agent.
Top-of-mind questions for buyers
One voice agent is a single ElevenLabs conversational voice that answers calls in your Amazon Connect contact flow. It greets callers, holds a conversation, qualifies them, then hands off to a human queue. Each agent you run in a month counts toward your billed quantity.
The bundles charge a fixed monthly rate for a set agent ceiling. The 5-agent bundle covers up to five agents; the 20-agent bundle covers up to twenty. You pay the flat bundle rate whether you run the full count or fewer agents that month.
No. This price covers the ElevenLabs voice agent integration only. The voice agent runs against your own Amazon Connect instance in your AWS account. Your Connect usage, call recordings, and reporting stay in your account and are billed separately by AWS.
proucx.com
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Vendor refund policy
ElevenLabs Voice Agent in Amazon Connect is billed monthly in arrears for actual usage (agents metered through AWS Marketplace), so there are no upfront or prepaid fees to refund. If you believe you were billed in error, email service@proucx.com.au within 30 days of the invoice with your AWS account ID and the billing month. We will investigate and, where an error is confirmed, issue a correction or refund through AWS Marketplace.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Email: service@proucx.com.au Support portal and contact form: https://proucx.com/support
Email support Monday to Friday during Australian business hours (AEST); response within one business day. Product documentation and contact form at proucx.com/support.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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