Sold by: ProUCX
Turn a phone into a full Amazon Connect agent softphone. Accept, dial, hold, transfer, live stats, caller history and wrap-up. 14-day free trial, then metered per active agent.
Overview
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A real Amazon Connect softphone
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Live agent dashboard
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Smart transfer directory
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Post-call wrap-up
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Amazon Q assist on mobile
Connect Phone by LiveUCX gives your Amazon Connect agents a real softphone on their own phone. It is not a call-forward and not a screen-share: agents take and make genuine Amazon Connect contacts (accept, dial, hold, mute and transfer), so the call stays a routed contact with the same queue, recording, CTR and Contact Lens analysis it would have at the desk.
Built for contact centres already running Amazon Connect, Connect Phone runs against your own Amazon Connect instance (bring-your-own). Agents sign in with the Amazon Connect login or SAML single sign-on they already use, and a one-time workspace code from your administrator. There is nothing new for agents to learn.
Connect Phone on the App Store: https://apps.apple.com/us/app/connect-phone-by-liveucx/id6790422349
AWS Connect Phone on Mobile https://proucx.com/connect-phone
WHAT AGENTS GET
Softphone: accept, dial, hold, mute, transfer, conference and quick connects, over a secure connection to your Amazon Connect instance. Live agent dashboard: handled count, average handle time, talk, ACW, hold and occupancy, straight from Amazon Connect. Smart transfer directory: queues and agents with live availability; warm, cold and conference transfer in a tap. Caller timeline: the caller's recent contact history, so agents have context before they speak. Post-call wrap-up: capture a disposition and notes, written back to the Amazon Connect contact. Recording pause and resume: pause for card details or sensitive moments, resume when done. Amazon Q assist: your Amazon Q in Connect knowledge and suggestions, right beside the live call. Native or SSO sign-in, agent states, contact attributes, and voice, chat and tasks.
WHAT ADMINISTRATORS GET Every capability is a switch, set centrally per workspace from the ProUCX onboarding portal. A Basic agent and a Medium agent run the same app binary with different surfaces, with no per-device configuration. Agents are metered by check-in, so you only pay for agents who actually use the app in a given month. Start with a 14-day free trial: no charges during the trial period, then metered per active agent per month.
DEPLOYMENT Your Amazon Connect instance is untouched: no Lambda to install, no contact flow to rewrite, no telephony to re-point. You add the ProUCX origin to your instance's approved origins, create a workspace, and share a join code. Data features use a single read-only, cross-account IAM role in your own AWS account. Typical setup is under 15 minutes.
Highlights
- A real Amazon Connect softphone in your agents' pocket. Accept, dial, hold, mute and transfer genuine routed contacts, not a call-forward that loses the record.
- Runs on your own Amazon Connect (bring-your-own): no Lambda, no flow rewrite, no telephony re-point. Under 15 minutes to first call.
- Start with a 14-day free trial, then pay only for active agents. Usage-based billing per active agent per month, metered through AWS. No seats to buy up front, no shelfware.
Details
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
Basic: Active agent per month | Softphone, transfer, caller history, notes & SSO. Per active agent, per month. | $10.00 |
Medium: Active agent per month | Basic + live stats, recording pause/resume, disposition & Amazon Q assist. | $15.00 |
Dimensions summary
You license Connect Phone per active agent, per month. Two tiers set the price. Basic covers the softphone, transfer, caller history, notes, and single sign-on. Medium builds on Basic by adding live stats, recording pause and resume, disposition, and Amazon Q assist. You pay only for agents active in a given month, so cost scales with how many agents you deploy. Choose Medium when you need supervisor-style stats and write-back features; choose Basic for core calling. Both are billed as usage.
Top-of-mind questions for buyers
An active agent is a mobile agent who signs in and uses the softphone that month. You license per agent through the vendor portal, not through the App Store. The app is free to download. Each licensed agent who is active in the month counts toward your charge.
Medium includes everything in Basic plus live queue stats, agent performance metrics, disposition write-back to the contact, recording pause and resume, and Amazon Q assist. Basic covers the softphone, transfer, caller history, notes, and single sign-on. You pick one tier per agent, per month.
Charges apply per active agent, per month, not per hour or per call. An agent who signs in and uses the app that month counts once, regardless of hours worked. Cost scales with how many agents you deploy each month, not with call volume or session length.
www.proucx.com
Helpful?
Vendor refund policy
Connect Phone is billed monthly in arrears for actual usage (active agents metered through AWS Marketplace), so there are no upfront or prepaid fees to refund. If you believe you were billed in error, email service@proucx.com.au within 30 days of the invoice with your AWS account ID and the billing month. We will investigate and, where an error is confirmed, issue a correction or refund through AWS Marketplace.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Email: service@proucx.com.au Phone: +61 1300 508 947 (Australian business hours, AEST, Mon to Fri) Support portal: https://proucx.com/support
Onboarding help, Amazon Connect integration (approved origins and the read-only IAM role), agent sign-in and billing questions, responded to within one business day.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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