Sold by: ProUCX
Real-time two-way voice translation on live Amazon Connect calls. Callers speak their language; agents work in English. Onshore auditable transcript.
Overview
Live Interpreter provides real-time, two-way voice interpretation on live Amazon Connect calls. The caller speaks their language and hears it back; your agent works entirely in English. Neither party hears the other raw audio - only the translated voice.
Isolated by design. Each party hears only the translated voice - never the other raw audio. A standard Amazon Connect conference mixes everyone into one shared audio stream and cannot give each party a different, translated-only feed, so true mediated interpretation cannot be built on a conference.
52 languages, interpreted both ways, kept onshore in Australia. Live Interpreter supports 52 languages end-to-end in both directions, and every one of them can run fully onshore in Australia - speech recognition, translation, and voice all on Australian-resident infrastructure - so call audio does not have to leave the country. Coverage includes Australia major community languages: Mandarin, Cantonese, Arabic, Vietnamese, Hindi, Punjabi, Urdu, Spanish, Greek, Italian, Tagalog (Filipino), Korean, and Japanese. 23 of the 52 can run on entirely AWS-native voices; the remainder use an onshore Australian voice. A premium global-voice option is available for callers where data residency is not required.
Onshore transcript of record. Every call produces an auditable bilingual transcript, generated and stored onshore in Australia (Sydney region).
The agent screen. Your agent sees a live bilingual transcript with speech-recognition confidence surfaced, so they always know what was said.
Honest about what it is. This is machine-assisted interpretation, not NAATI-certified human interpretation. It is disclosed to callers as an AI interpreter; accuracy is not warranted.
Simple, honest pricing. You pay one per-active-session monthly fee for the LiveUCX translation platform only. You pay your own speech-recognition, translation, and voice providers directly, plus your own Amazon Connect telephony - no markup on AI, full cost control. There is no long-term commitment - simple pay-as-you-go, billed monthly.
Get started with a self-serve wizard: connect your Amazon Connect instance and choose your languages.
Highlights
- Real-time two-way call translation - callers in their language, agents in English; isolated by design, so each party hears only the translated voice.
- 52 languages, interpreted both ways - kept onshore in Australia. Includes Mandarin, Cantonese, Arabic, Vietnamese, Hindi, Punjabi, Urdu, Spanish, Greek, Italian, Tagalog, Korean, and Japanese.
- Auditable bilingual transcript of record, onshore (Sydney region). You pay your own speech/translation/voice providers and Connect telephony directly, no markup. No long-term commitment.
Details
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
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Dimension | Description | Cost/unit |
|---|---|---|
Active interpreter session per month | One concurrent interpreted call (two-leg mediated pair). Per active session, per month. | $300.00 |
Dimensions summary
You pay based on one usage dimension: an active interpreter session per month. A session is one concurrent interpreted call, meaning a two-leg mediated pair between caller and agent. You are billed per active session, per month, so cost scales with how many concurrent interpreted calls you run. There are no separate tiers or instance sizes to choose. Live Interpreter runs on your own Amazon Connect instance, and the call stays a single routed Connect contact, so your recording, analytics, and reporting continue to apply.
Top-of-mind questions for buyers
A session is one concurrent interpreted call, meaning a two-leg mediated pair. The interpreter joins the same routed Connect contact as the caller and agent. Each simultaneous interpreted call counts as one active session. Your bill reflects concurrent sessions during the month, not total call count.
The session charge covers the Live Interpreter layer that runs on your Amazon Connect instance. Speech and language providers are configurable, and the exact speech path is confirmed with you during onboarding. Costs for those providers and your AWS account resources are separate from this dimension.
Billing is per active session per month, so cost tracks concurrent interpreted calls. Time with no interpreted call in progress does not add active sessions. Your monthly cost rises with how many concurrent interpreted calls you run, not with idle time on your Connect instance.
proucx.com
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Vendor refund policy
Live Interpreter for Amazon Connect is billed monthly in arrears for actual usage (active sessions metered through AWS Marketplace), so there are no upfront or prepaid fees to refund. If you believe you were billed in error, email support@proucx.com.au within 30 days of the invoice with your AWS account ID and the billing month. We will investigate and, where an error is confirmed, issue a correction or refund through AWS Marketplace.
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Delivery details
Software as a Service (SaaS)
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Resources
Vendor resources
Support
Vendor support
Email: service@proucx.com.au Support portal and contact form: https://proucx.com/support
Email support Monday to Friday during Australian business hours (AEST); response within one business day. Product documentation and contact form at proucx.com/support.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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