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    Listing Thumbnail

    Voicemail for Amazon Connect

     Info
    Sold by: TTEC Digital (formerly VoiceFoundry) 
    Providing exceptional customer experience depends on effective communication. With TTEC Digital’s Voicemail for Amazon Connect implementation, customers can now call into a contact center, leave a voicemail and the message recording and transcript are immediately delivered to an agent.
    Request private offer
    Listing Thumbnail

    Voicemail for Amazon Connect

     Info
    Sold by: TTEC Digital (formerly VoiceFoundry) 
    Request private offer

    Overview

    Uninterrupted Customer Connectivity

    Key Features

    • Access voicemail recordings through an intuitive web app or a customized agent desktop
    • Create custom greetings using AWS Polly for a personalized touch
    • Access both audio and transcribed text files of customer messages
    • Receive and manage message notifications via Amazon Connect tasks or email
    • Easily delete, forward or initiate callbacks from within an email message
    • Leverage AWS services — including Kinesis Video Streaming, Transcribe, Lambda, DynamoDB, SES, and CloudFront — to record, transcribe, and deliver message

    Highlights

    • Improve Customer Communication: The added communication channel offers customers a layer of flexibility within their support experience with your brand.
    • Minimize Disruption: We offer rapid implementation for a smooth transition for both your customers and employees.
    • Increase Customer Satisfaction: Eliminate customer wait times, even during peak hours, for reduced friction and attrition and increased brand satisfaction.

    Details

    Sold by
    TTEC Digital (formerly VoiceFoundry) 
    Categories
    Contact Center 
    Natural Language Processing 
    Implementation 
    Delivery method

    Pricing

    Custom pricing options

    Request private offer
    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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