Voicemail for Amazon Connect
Providing exceptional customer experience depends on effective communication. With TTEC Digital’s Voicemail for Amazon Connect implementation, customers can now call into a contact center, leave a voicemail and the message recording and transcript are immediately delivered to an agent.
Overview
Uninterrupted Customer Connectivity
Key Features
- Access voicemail recordings through an intuitive web app or a customized agent desktop
- Create custom greetings using AWS Polly for a personalized touch
- Access both audio and transcribed text files of customer messages
- Receive and manage message notifications via Amazon Connect tasks or email
- Easily delete, forward or initiate callbacks from within an email message
- Leverage AWS services — including Kinesis Video Streaming, Transcribe, Lambda, DynamoDB, SES, and CloudFront — to record, transcribe, and deliver message
| Sold by | TTEC Digital (formerly VoiceFoundry) |
| Categories | |
| Fulfillment method | Professional Services |
Pricing Information
This service is priced based on the scope of your request. Please contact seller for pricing details.
Support
Please Contact TTEC Digital: https://ttecdigital.com/pages/aws-contact-us