Sold by: Rocket.Chat
Deployed on AWS
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Rocket.Chat is the leading open-source communication platform for secure, scalable, and customizable collaboration. Now available for deployment in North America (NORAM), ensuring compliance with data residency and regulatory requirements for organizations that must store their database within the region.
Overview
Rocket.Chat is a secure, open-source communication platform trusted by organizations worldwide to enhance collaboration, streamline operational workflows, and ensure robust data privacy. By integrating messaging, voice, video, AI, and mission-critical applications, Rocket.Chat enables seamless communication across internal teams and external stakeholders, including customers, patients, citizens, and partners. Built with advanced security features such as E2EE, customizable roles and permissions, detailed audit logging, device management, and message auditing, it provides comprehensive control and compliance. Its flexible and extensible architecture supports both built-in and custom integrations, allowing organizations to tailor the platform through APIs, webhooks, and custom apps to meet their unique and evolving requirements. Deployed on AWS, Rocket.Chat harnesses the scalability, reliability, and security of AWS cloud infrastructure to deliver high performance and resilience for even the most demanding workloads.
Highlights
- Leading open source communications platform with robust security and compliance: Ensures adherence to industry standards such as GDPR and HIPAA, providing complete control over your data, on-premises or in the cloud.
- Highly customizable solution: Tailor workflows, implement unique features, and maintain strict security requirements, empowering organizations to adapt while preserving compliance.
Details
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Delivery method
Deployed on AWS
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Free trial
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Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimensions summary
This Pro Plan contract combines two pricing dimensions you pay together. The first charges per seat, meaning per user, and requires a minimum of 51 seats. Your cost here scales with how many users you add. The second is a fixed hosting cost charged per workspace, which stays flat regardless of user count. So your total blends a per-user charge that grows with team size and a set hosting fee for the workspace itself. Both apply under the contract term for the EMEA region.
Top-of-mind questions for buyers
A seat maps to one user account on your workspace. You are billed per user, with a minimum of 51 seats required. Each named user consumes one seat regardless of how often they log in. Adding more users raises your seat count and your per-seat charge.
Both charges apply together on the same contract. The seat charge scales with your user count and grows as you add people. The hosting charge is fixed per workspace and stays flat regardless of user count. For larger teams, the per-seat portion typically drives most of your total.
The hosting dimension is a fixed cost per workspace. Rocket.Chat offers dedicated cloud hosting with deployment assistance, giving you managed infrastructure without operational overhead. Contact the vendor to confirm exactly what the workspace hosting fee includes for your EMEA deployment.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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