Sold by: ConnectGen, Inc
Looking to merge one of the world's leading CRM platforms with the most advanced customer engagement solutions? ConnectGen can help you harness the power of Salesforce and Amazon Connect to deliver exceptional customer experiences and enhance operational efficiency.
Sold by: ConnectGen, Inc
Overview
ConnectGen provides advanced integration between Salesforce and Amazon Connect, enabling contact center agents to effortlessly access customer profile information for more efficient interactions. This integration reduces the time agents spend navigating multiple platforms, allowing them to focus on delivering personal, authentic, and engaging customer service.
Additionally, our advanced integration helps automate and simplify various routine tasks (such as creating accounts, logging cases, and updating contacts), minimizing errors, reducing handle times, and enhancing operational efficiency. This ultimately leads to improved customer satisfaction.
Highlights
- Enhance agent experience.
- Lower costs through handle time reduction and task automation/simplification.
- Boost customer satisfaction and first contact resolution.
Details
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Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Vendor support
For support, please contact us at support@connectgenus.com or