Sold by: Razor from Occam
Deployed on AWS
Razor can efficiently discover IVR/IVA systems, test the functionality of call flows, monitor real-time performance, and conduct load testing to validate the scalability of voice systems. This platform helps businesses improve customer satisfaction, reduce operational costs, and increase overall efficiency.
4.3
Overview
Razor is a comprehensive platform for automating and optimizing customer experience in contact centers. With its powerful suite of tools, it streamlines the discovery of IVR/IVA systems, provides functionality testing, real-time monitoring, and load testing capabilities. The platform enables organizations to identify customer pain points, simulate real-life customer interactions, and test the performance of their global contact center systems under heavy traffic conditions. Razor's user-friendly interface and robust analytics dashboard make it easy for businesses to quickly analyze call data and make informed decisions to enhance customer experience. Whether you're looking to improve IVR navigation, reduce wait times, or optimize call routing, Razor is the ideal solution to help you achieve your goals.
Highlights
- IVR/IVA mapping is key to identifying areas for improvement in customer experience operations. Razor's automated call flow generation accelerates functionality testing and proactive monitoring. Mapping the IVR/IVA journey is the first step in delivering changes to the customer experience. Razor supports transformational migrations, improving the customer experience and ensuring businesses stay ahead of the competition.
- Functional Testing/Monitoring Razor offers a comprehensive solution for monitoring and functionality testing of customer experience operations. With real-time insight into the customer experience, businesses can ensure seamless interactions, while Razor Functional Testing reduces testing and QA time, supporting modern practices like DevOps and agile. Razor makes it easy to maintain efficiency and deliver a top-notch experience, giving you the tools you need to stay ahead of the game.
- In-Country Testing: In-Country testing is essential for businesses operating in different countries worldwide. With Razor, you can carry out monitoring and functionality testing of your customer experience operations, no matter where your toll-free or DID number is located. This ensures consistency in the customer experience, making it easy to maintain efficiency and deliver a top-notch experience globally.
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Dimension | Description | Cost/12 months |
|---|---|---|
Razor License | Access to Razor DFM (Discovery, Functional, Monitoring) -10 port | $81,600.00 |
Razor Virtual Agent - 1 | Add Agent Activity Replication within Test Scripts | $360.00 |
Razor Test Credits | PSTN/GSM International Breakout | $4,500.00 |
Dimension | Cost/unit |
|---|---|
Call Charges for tests carried out over the PSTN | $0.03 |
Call Charges for tests carried out over PSTN/GSM International B'out | $2.00 |
Vendor refund policy
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Updated weekly
By Razor from Occam
Top
50
In Testing
Top
10
In Contact Center
Top
10
In Observability, Monitoring and Observability
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
IVR/IVA System Discovery and Mapping
Automated discovery and mapping of IVR/IVA systems with call flow generation to identify areas for improvement in customer experience operations.
Functional Testing and Real-Time Monitoring
Comprehensive functionality testing and real-time monitoring capabilities for customer experience operations with analytics dashboard for call data analysis.
Load Testing and Scalability Validation
Load testing functionality to simulate real-life customer interactions and validate the performance and scalability of voice systems under heavy traffic conditions.
Multi-Country Testing Support
In-country testing capabilities for monitoring and functionality testing across different geographical locations with toll-free and DID number support.
DevOps and Agile Integration
Support for modern development practices including DevOps and agile methodologies with reduced testing and QA time through automated testing capabilities.
Automated Testing and Regression Testing
Automates functional and regression testing across customer experience systems to identify defects and ensure consistent performance.
Load and Performance Testing
Runs load and performance tests to assure systems perform at scale under various customer interaction volumes.
Real-time Monitoring and Issue Detection
Monitors customer experience from customer and agent perspectives with real-time issue identification for faster troubleshooting and resolution.
IVR Documentation and Call Flow Modeling
Automatically documents existing IVRs and creates models of current call flows for analysis and optimization.
Multi-channel Voice of Customer Analysis
Gathers and analyzes voice of customers across voice, digital, and conversational AI channels to understand customer feedback and sentiment.
End-to-End Performance Monitoring
Continuous monitoring of the complete communication chain capturing agent feedback, softphone events, softphone logs and environmental data to detect change impacts in real-time and control service quality.
Synthetic Testing and Load Testing
Generation of real calls to validate customer experience and perform load testing to prove performance at predicted peaks, including heartbeat testing for continuous validation of actual customer and agent experience.
Real-Time Performance Visibility
Aggregation of data from every call, agent feedback, and integrated systems to provide real-time performance visibility with audio quality metrics and trend comparison over time.
Low-Code Deployment Architecture
Browser extension-based data collection mechanism enabling agent issue reporting and alerting without requiring extensive code deployment.
Validated by AWS Marketplace
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GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
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Standard contract
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Customer reviews
Vivek Shunmugavel
Front-to-back FX compression has streamlined bulk operations and has delivered major risk savings
Reviewed on Jan 17, 2026
Review provided by PeerSpot
What is our primary use case?
Razor Platform serves as my front-to-back system where I work with clients and corporate entities to manage different types of confirmations and settlement. It is a product where I can maintain different asset classes and different derivatives, including collateral management, risk management, and a comprehensive package system.
In the area where I work, I focus on FX Compression, where the ultimate goal is to achieve minimum risk-weighted asset charges, and the underlying products are mainly FX cash products. I developed an approach in terms of how the aggregation can be planned for balance sheet management, which the BSM team reviews, and how PV01 can be mitigated.
As a whole, I am able to achieve this, and in terms of system scalability, Razor Platform is quite supportive to accomplish these objectives.
What is most valuable?
The best features Razor Platform offers in my experience are that the activities are seamless, and I can perform them in a bulk manner rather than individually. This definitely improves my work-life balance for the operations team.
Razor Platform has positively impacted my organization, allowing us to save around 4.3 million dollars in total gross due to lower risk-weighted asset charges, which reflects well on my product and project initiatives meeting objectives, resulting in a very positive outcome.
What needs improvement?
Razor Platform needs to be reviewed in a timely manner regarding the process and the parameters it supports to enable expansion to other derivatives and cash products. For now, I think it is sufficient.
I have no specific pointers to add regarding needed improvements or features I would like to see in future updates.
For how long have I used the solution?
I have worked nearly three years on Razor Platform, specifically on the FX Compression component.
What other advice do I have?
I find this interview should ideally be very short and crisp, needing to be around five to ten minutes, but it is taking a long time. Therefore, I suggest having five to six questions instead.
I would rate Razor Platform an eight on a scale of one to ten.
I chose an eight because it is not fully automated; it requires human interaction to provide the feed before it can act. If it were fully automated and able to pick up transactions and follow with aggregation, then I believe it would deserve a higher rating, but for now, an eight is appropriate.
I would definitely advise others looking into using Razor Platform to give it a try and see how it works, as it is definitely a good investment. My overall review rating for Razor Platform is eight out of ten.
reviewer2783466
Integration platform has simplified IoT connectivity and has supported smooth daily operations
Reviewed on Dec 02, 2025
Review from a verified AWS customer
What is our primary use case?
My main use case for Razor Platform is that it is a nice integration platform for the IoT devices we use. Regarding my main use case, that's pretty standard.
What is most valuable?
The best features Razor Platform offers is simple integrations. The feature that stands out most for me is how easy those integrations are. Razor Platform has positively impacted my organization by working well.
What needs improvement?
Razor Platform does not need any changes. I don't have anything specific to add about the needed improvements.
For how long have I used the solution?
I have been using Razor Platform for two years.
What do I think about the stability of the solution?
Razor Platform is stable.
What do I think about the scalability of the solution?
Razor Platform's scalability is all right.
How are customer service and support?
The customer support is okay.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We didn't previously use a different solution.
What was our ROI?
I have not seen a return on investment as I have no data.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing was all good.
Which other solutions did I evaluate?
Before choosing Razor Platform, I did not evaluate other options.
What other advice do I have?
The advice I would give to others looking into using Razor Platform is that it's all right. I have additional thoughts about Razor Platform as it got stuck, but maybe it's unstuck now. I found this interview at the AWS free end up. My review rating for Razor Platform is 9.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)