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    Optimisation as a Service for Amazon Connect

     Info
    Sold by: Acceleraate 
    Optimisation as a Service is a unique managed service for Amazon Connect customers. This isn’t a technical support or traditional change management offering; it’s smarter, deeper, and much more outcome and progress focused. We provide Amazon Connect experts as an extension of your team. We drive your optimisation agenda, working collaboratively to identify CX opportunities, and deliver meaningful change.
    Listing Thumbnail

    Optimisation as a Service for Amazon Connect

     Info
    Sold by: Acceleraate 

    Overview

    Over recent years, thousands of companies have been making the switch to Amazon Connect. By its very nature the AWS platform is designed to live, breathe, and iterate, but in many cases, organisations do not have the time, resources, or expertise to reach that potential.

    Our unique Optimisation as a Service (OaaS) ensures that you stay ahead of the CX efficiency curve, driving down unnecessary costs, and continually improving your customer and employee experiences.

    Grounded in data, powered by experience

    OaaS provides our expert people as an extension of your own team. We drive your optimisation agenda, working collaboratively to identify CX improvement and efficiency opportunities, and deliver change:

    • Best practice and well architected reviews
    • Optimise deflection and containment
    • Friction and customer effort reduction
    • Platform RoI optimisation
    • Training & enablement
    • Activate new features and updates
    • Rapid prototyping and A/B testing

    How do we do it?

    We do all the heavy lifting for you. Our process is cyclical, persistent, and focused on delivering meaningful and tangible change through CX and EX optimisation:

    Data & Metrics

    We baseline and track your metrics, SLAs, KPIs and monthly expenditure to identify where your CX is creating pain points, friction, and unnecessary effort. We’ll also periodically observe your agents at work – taking in processes, technologies, and operations in real time.

    Hypothesis

    Our CX consultants derive insights from your data and zoom in on the root problem. We then collaboratively develop an actionable optimisation hypothesis, based on what the data is telling us, or what we believe to be true.

    Deliver Change

    Our engineers deliver the technical change. This could be anything from the refinement of a customer journey, optimisation of a routing profile, the activation of a new or improved feature, or even a brand new or deeper system integration.

    Measure & Review

    We track the impact of the change, compare it to the baseline, and review the outcomes. Did it solve the whole problem, part of the problem? What have we learnt, and where do we go to next?

    Acceleraate Optimisation as a Service is offered on a 12-month minimum contract and can be purchased directly from AWS Marketplace. Contact our team today to discuss your requirements and obtain a personalised monthly price.

    Let’s get on top, and stay on top, of your Amazon Connect and CX improvement roadmap.

    About Acceleraate Acceleraate is a UK-based boutique SI and Managed Service Provider. We are CX & CCaaS optimisation specialists, driving continuous improvement, inspiring loyalty, and helping our clients to build relationships that last. With over 6 years of hands-on experience designing, implementing, and managing Amazon Connect for some of the UK’s best-known businesses and brands, we enable CX transformation and iteration, whilst delivering ongoing efficiency improvement.

    Highlights

    • Ongoing bespoke optimisation for your Amazon Connect contact centre
    • Ongoing platform RoI tracking and optimisation
    • Introduce new features and functionality without the heavy lifting

    Details

    Delivery method

    Pricing

    Custom pricing options

    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

    Legal

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Support

    Vendor support

    Contact us for pricing: +44 (0)161 552 5852 or transform@acceleraate.com